Bergman Collision

Reviews 5

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Nick Thorn

Short version: shoddy, careless workmanship and terribly poor customer service. Stay away from Bergman Collision. --------- I could not be more displeased with the work of Bergman Collision in Farmers Branch. Two years ago, I took my car there to replace a damaged hood and grille. This work required the new hood to be painted and blended on to the fenders. They didnt get the paint right and were surprised that I could tell a difference. Thankfully, they acknowledged their error and corrected the paint. Fast forward two years. The clear coat on one of my fenders began to peel because of their amateur paint work. When I called to ask for the work to be fixed under a lifetime warranty, they declined. They had no record that the work required blending. However, it is plainly obvious that the paint of the fenders matches the hood and does not exactly match the original paint on the car. Their only concern was that they were not paid for this work. Even after the owner visually inspected the paint, he would not acknowledge the fenders had been painted with the hood and are not honoring their lifetime warranty. After speaking with their painter, they finally acknowledged their work and decided to honor the warranty. I scheduled a time to bring my car in for repair and they promised me a loaner vehicle. When I arrive the loaner isnt available because the owner was using it for his personal errands. I scheduled a new time to bring my car in and left. When I finally picked up my car following the repair of the clear coat on my fender, the work has been completed as haphazardly as possible. The clear coat is ridged at the end of the two panels and does not transition smoothly. The new clear has already begun to chip following the removal of their masking tape. Upon further inspection, there is overspray on plastic trim and my wheels. Whatever method they used to wash my vehicle has resulted in staining on the brushed trim and the rubber door seals. After numerous attempts to contact the owner to discuss my troubles, he continues to be out of the office. Im am continually disappointed with their workmanship and poor customer service. If this wasnt warranty work, I would not be a returning customer. Please stay away from Bergmans Collision.

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Anonymous User

These folks go above and beyond! This is actually a very belated review, and I wish Id done it sooner. My GFs car broke down a couple of years ago on 75, and since I was afraid of being ripped off by someone, I called the only recommendation I had ever acquired from a coworker for automotive work: Bergman’s. My coworker had recommended the shop to me after they went to bat for her against her insurance company that was trying to gouge her after an accident. When I called them, they listened to my plight and told me what I should have already known; that Bergmans is not a mechanics shop, rather, they handle paint and body. They did offer, however, to take a look at it with the full disclaimer that it would just be a favor to help point me in the correct direction and avoid being ripped off. I paid to have the car towed to them, and after an hour, the three of them had been able to resolve my issue! Because of the snow, my GF had checked her coolant levels upon the advice of a coworker. The problem is, she didnt check the overflow, she checked the radiator, which created an air bubble. Bergmans not only managed to identify this, they resolved it by burping the radiator. They also checked all of her fluids and gave the car a wash! Never in my life have I experienced such amazing customer service from a shop that had nothing to gain by it, and didnt even charge us a dime. I was only out the cost of towing, much less than I had anticipated given the frightful "radiator issues" I felt I was up against. If I ever need autobody services, this is the place I will go. Its hard to find such an honest and respectable company, echoed in other comments here.

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Craig Weaver

I have brought all three of our cars to this location, after being recommended by a local transmission shop. I didnt know they were tucked away in this close location to our house. They were able to take care of all three of my cars - one mechanical and two for paint and body work. The work was done on time, I received a call when the work was done, with there were no surprises at pick up. I thought the labor and parts charges were more than reasonable, actually, I thought the work would have been more expensive, but Im not complaining. They even offered a loaner car, which I didnt need. They gave me a warranty brochure on the paint/body work which I wasnt expecting. And a very nice bonus, they cleaned the inside and outside of the vehicles. The inside cleaning was better than any other cleaning that I have ever received - very detailed cleaning. The staff is vey helpful and friendly. All seemed to have been family or very close business associates. You can tell that they take pride in their work, the worker(s) on my vehicles came out to show me their work when I came to pick up the vehicles. I will be back when needed and I will highly recommend their business to others.

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Ben Stroud

I called Bergmans to inquire about doing work on my 1997 F250. Since it was an older truck, I wanted someone familiar with these trucks. It was minor damage, a car had swiped my drivers side, but wanted it done right. I was ensured that they were the place to come to for quality work, and specialized in older vehicles. When I went to pick up my truck the first time, after taking about a week too long, There was a fresh scratch in the fender they had just painted, my truck bed had been moved over about an inch, and not fixed, my drivers mirror was missing two bolts that held it on, they did not replace the trim in my wheel wells, as paid for. They had to replace my bumper, but used the old trim, that does not fit correctly on this bumper, etc. They did a horrible job. When I pointed theses out to Phil, he admitted that they did not take care of me, and that if I would leave it with them, it would be taken care of. Well, 2 more weeks went by and NOTHING. Nothing was fixed. I am now having to sue them to get the work corrected. I would not use them again, and would not recommend them to anyone.

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Eric Pond

Dropped off my 07 F150 tailgate last Friday (10/11/13) to have it repaired & painted back to factory specs. The tailgate had a 1" hole in it along with a couple of small gouges and dents. The damage occurred when my boat trailer coupler fell off the truck hitch/ball while backing it up in a deeper-than-anticipated ditch filled with high grass & weeds. ;) I picked up my tailgate from Bergmans P&B the following Thursday upon returning from an out of town trip and was pleased to see that it was flawlessly restored back to its original factory mint condition! Even a keen eye couldnt tell the damage was ever there and the new paint matches the original perfectly, despite not having to leave my truck there for trial-and-error color matching as some shops require... These guys know their stuff and charged a more than reasonable price for the high quality of work they delivered!

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