FedEx Office Print & Ship Center

5220 TX-360 #170, Grand Prairie, TX 75052, USA

Address:	5220 TX-360 #170, Grand Prairie, TX 75052, USA
Phone:	+1 972-641-0042
Site:	local.fedex.com
Rating:	2.7
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM 12–6PM

Location

Photos 18

Reviews 24

Katrina Colley

I walked in with a big smile, I was not greeted. I said Hello & she said hello without even looking at me (I was the only customer in the store). I needed 3 pages scanned to my email, Im not familiar with these services since I have a personal printer/scanner that just broke. She told me to pick a desk & read the instructions... I couldnt locate the instructions at first, there were several signs. I just think a friendly smile & better directions would have gone a long way. I ended up paying almost $4 to have three pages scanned. This may be the going rate? Idk, just know money aside I had a bad experience. I let her know that her OPEN sign was turned off... This was 9:40 am. :)

Sarah Moon

I have used this FedEx office twice(called at least ten times), and will not be going back. Every time that I have called they have either been rude or lied to me about pricing. The prints that I received are great quality, but the customer service is lacking... Though they have offered to resolve an issue of my online coupon not being honored, it isnt worth the trouble of going back to the office to be talked down to. Liz was passive aggressive and condescending each time I spoke with her. I recommend that you take your business elsewhere, unless you like being treated poorly...which I am sure you dont.

Kabrea Williams

Allan is a crappy associate. He did not know how to make copies of my resume correctly. I allowed 2 customers to go before me and he tried to take another customer. I told him I already allowed two customers to pass. He said give him a moment and let me take care of them. I informed him that I cannot wait no longer I need him to call and get assist from another store. He said they probably can not help him over the phone. This is a disappointment and a waist of time. We need people in this store that have the knowledge of the machines.

Kevin C Toth

Worst experience of my life. I provide graphics and mailing list weeks before they were to be mailed. Not only did they not mail them they can not trace them. This was time sensitive materials that I needed to be in recipients hands before a specific date and failed. Again no postcards mailed. It is too late to redo. Because of their bumbling it has had a negative impact on my campaign. I followed up time after time and was reassured that everything was fine. It was not. DO NOT USE FEDEX OFFICE!

Isabel Ruth

Extremely unprofessional; I live 2 minutes away and always travel further to print or ship. I encounter the same female employee everytime Ive gone; maybe shes run everyone off? But like everyone else stated she acts like she hates you for no apparent reason. Aside from rudeness their printers are frequently out of commission and if you as for help with anything you get treated as if youre a moron.

Martin Hernandez

Bad customer service. They dont do the work they claim to do. I took a recliner to have shipped and was told by all 3 employees working that day, that they could not package it and ship it because it was to bulky. Instead they refer me to another store located on hwy 20 by the parks mall. Claiming that they could do the packaging. It seems that those 3 employee didnt want to do any work at that time.

Kerrie Dunn

Customer service is horrible. I walked in said Hello and smiled. All I get is a How can I help you? Like Im bothering her. She must not be a morning person. She was rushing me and I was the only person in the store. I wont be back. Ill is UPS next time. FedEx you need to send this woman to CS training. She works the morning shift on Wednesday.

Alexandra Tosciano

I just dont understand how complicated it is to just do another drive by a house that has to have a signature for a package on that same day?!? How complicated is it really to just the. Drop the delivery off at a close by store so that it can be retrieved? Why are there so many complications and crossed lines!?!!! Poor Que?!???!!?!?!!!!!!

Kevin Inman

This location use to be helpful, friendly and professional. I come to a location like this for the employees to do my printing and scanning. Im not computer savy. As of lately this location is slow, lethargic and only directs you to the self help printers. No customer service to speak of. Will drive across town now.

Randal Floyd

Read all the reviews before coming here. Anticipated a negative experience. Got the complete opposite. Staff was extremely helpful, friendly and pleasant. No issues or problems of any kind. Highly recommended.

Andrea Redden

Horrible customer service. I was greeted when I arrived and then ignored for the next 15 min and then was told she will scan my box so I can go and she will tape fragile on it later.

chris scofield

Uh, so why would anyone try to convince you to take your business elsewhere? That just happened, and you know what, Fed Ex has now lost my business due to lazy workers.

Monica Simpson

Just got bad service at this store! The manager working was abrupt and rude. Horrible customer service. Go somewhere else if at all possible!

Corey Roth

A lot of other people had bat experiences here but we got our copies and had them cut in less than 10 minutes. They were quite helpful.

Dawn Castro

I love the technology and options they have with the printers. I was in and out in less that 10 minutes

Marta Martinez

... went on 3 different occasions and every time the staff were very helpful and professional, Thank you!

Scott Ohlendorf

Dont go here, horrible customer service. Couldnt bother to acknowledge a line of 5 people.

apathyisdeathable

I had a custom print made- it was quick and the service was friendly!