FedEx Ship Center

2802 Osler Dr, Grand Prairie, TX 75051, USA

Address:	2802 Osler Dr, Grand Prairie, TX 75051, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	3.2
Working:	8AM–8:30PM 8AM–8:30PM 8AM–8:30PM 8AM–8:30PM 8AM–8:30PM 8:30AM–5PM Closed

Location

Photos 26

Reviews 20

Bryon Curtis

I ordered a tool for my job and paid extra money to have a guaranteed delivery in 2 days. I missed the first attempt so they were supposed to make a second the following day. When there was no attempt made I called customer service which directed me to go to this shipping facility. When I requested my package at the shipping facility they told me no one had scanned it in after the first attempt and they could not find it. They knew who the delivery driver was who was supposed to deliver it but would not attempt to contact him to attempt to see if it was on his truck nor would they look for it at the shipping center. They then directed me to call customer service again and said they would be able to track it down. I called customer service and they again told me it was at the facility. When I explained to them that I was at the facility and they did not have it they told me they would look for it and I might get it Saturday but if they couldnt find it still maybe Monday, 4 days after it was supposed to be delivered. It is now Saturday and I have been told the same thing repeatedly that its at the shipping center and that they would contact me when they found it. I was also told I could just go ahead and file a claim for a lost package. By not having this package delivered or available for pick up I have missed multiple days of work because the package is a tool I need for work. So not only have I been robbed of the extra money I paid to have the package delivered early I am losing wages as a result as well. I never use fedex because this is a common problem with them unfortunately USPS uses fedex for expedited shipping. There were multiple other individuals at the facility at the same time I was dealing with the same issue. This is the worste managed facility I have ever had to deal with. I WOULD HIGHLY RECOMMEND NEVER USING ANY FEDEX SERVICES AND STICKING WITH UPS SHIPPING SERVICES.

jchardai

Unorganized. I was unable to pick up my package because my address on my license did not match the address of the package because I am in the process of moving. They asked if my auto insurance was in the address on the package and I said no initially and was then able to provide insurance info at that address, At that point he said that doesnt matter and I cant get my package anyway. Why did you ask for it in the first place then?! I asked if someone with that address on their ID could come with me to get the package and again was told no because their name would be different, even though I would be there.. However, when I called the Fedex customer service they told me that having someone with an ID matching the address should be fine to pick up the package. So why is customer service saying something different than the person at the desk? Still dont have my package by the way. I had to call Verizon to get them to change the address which is another two day process, and Im the one that has to suffer.

A.A.O. L.B.

This Branch was not able to help me, maybe they are helpful on a regular basis but not with me. Even though there was a delivery attempt and no door tag left they told me that the package came back to the office because of a failed delivery attempt. When I asked to speak with the manager they totally ignored that request and gave me some excuse that I did not understand which felt like the run around. Aside from all of that and the racial profiling they did to me by bringing up I did not seem 100% legit and there has been a lot of theft attempts with the place recently. So I will give one star but only because i cant give 0 stars. If you can avoid this place please do so if you are of color.

Kirsten Willis

Completely incompetent! Sent my package back after telling me to have it overnighted to them instead of my home address. Obvously this was important, i wanted overnight shipping. I received no tracking info, saw no bank activity indicating it shipped, no email, no call. How was I to know that it was even in transit or there?! Couldnt find me? Didnt even try! Avoid this branch! Run! If i have choice, I will NEVER use FedEx again because customer service had discrepancies in their stories. Oh, and lamesass employees try to flirt with you there. Do your job!

Yu Qiu

They treat people of different skin colors differently. The guy at the front counter (Greg) was rude. I tried to pay with cash, but he just rolled his eyes and said you need to pay with a credit card. The guy in front of me had questions, and Greg pretended to not understand the guy even though the guy spoke good English. FedEx employees can be racist outside of work, but when it affects their work attitude and service, it makes FedEx look bad. I will not return to the FedEx shipping center, and Ill most likely not use FedEx for my shipping needs.

Raul Sanchez

Hola es verdad el servicio es pesimo muy malo deverian tomar cartas en el asunto pero ya yo es la tercera ves y creanme sale uno muy enojado. Ojala los cambien a todos y creo que tienen camaras deverian de ver los videos para que vean como son esas personas

Lyn Holden

I loathe your existence. This is the most disrespectful and disgusting company. On the phone with disgruntled and insane people. Your workers and their tone and the fact that no matter what nothing can be done. We are at your mercy and you feel you can do anything cause we have no choice but to take it and shove it. You disrespect all parties involved and you are a disgrace.

Wendy Davis

Went to pick up a package with the Door Tag that was left only tobe told after 30 minute wait, that my package was not there but out for delivery. To bad the driver said nothing about another attempt... Very frustrating

Dorinda Hunter

I was in a rush and needed t send something certified and needed it to be there the same day and it was. I received confirmation at 10 AM. Unfortunately, upon walking in, one of the workers came off as rude.

Leann Flores

The lady that assisted me with my package was very rude she didnt want to release my daughters package to me because our last names were different. I had to call out the manager in order to get help.

Anonymous User

this place sucks theres a black lady there that was just talking on the phone for like 3 mins and not helping me out,sounded like she was talking to a friend but it wasnt important

Pretty Redd

Will treat u like royalty, employee wise, but once in the door, u are nothing to them. Meaning the managers. So I found another job.

Aenu Puro

Muy Caro el servicio

Armando Rossi

Not very friendly custmer service very unhappy with service

f perez

the worst place to ship espically the lady manager sucks ass

Nicholas Slette

I love this location. I always receive excellent service!

Mark McCave

this place is far by the best great service from angela