US Post Office
| Address: | 388 Exchange Blvd, Hutto, TX 78634, USA |
| Phone: | +1 512-759-2966 |
| Site: | usps.com |
| Rating: | 1.6 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–12PM Closed |
Location
Photos 1
Reviews 20
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David Reaves
Not sure why all the negative reviews. Ive been using this post office for over 10 years. Ive never had any issues at the post office itself. The desk workers are polite and have always been very helpful. There is sometimes a wait, but the workers always work as quickly as the customers allow. I suspect that the people that are complaining start with a chip on their shoulder. Hateful and angry people often impart their feelings on the reactions of those around them. On the street, my letter carrier has always been consistent and I know when to expect the mail in the box. There is rarely any mail not my own in my box. In ten years, there has been less than one letter a year for my nextdoor neighbor that landed in my box. Considering the volume of mail (especially junk), that seems pretty good to me. I dont know of any mail that has ever been lost. Certainly there has never been a bill or a payment that didnt make it. There can be mistakes, but I dont think they occur very often. Overall, the service that can get my letters anywhere in the USA for under 50-cents is a great deal.
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Jason Staten
They lost a $50 art piece that we sold through our business and the only thing they could tell me was that it might still show up, and we should have bought insurance for it. We have shipped 20 other pieces without a problem, but because the customer chose to have it shipped "ground", instead of the usual "priority" they apparently consider it totally trash, and completely disposable. If shipping ground means that you can choose just not to bother delivering it, maybe you should have a disclaimer on that, or simply not offer it as an option if you no longer consider getting $7.21 for postage instead of the $8.50 they would have paid for priority, to be worth doing your job.
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Ruiz Deliger
Horribly unreliable. I sent a Payment bill to the city of Hutto and it didnt arrive until 10 days later. I was late on my payment and was fined a late fee. 3 weeks later they lost 3 of my payments, 1 to my credit card, and 2 for my Mortgage company. The letters (Payments) never made it to their respective destinations so I had to cancel the 3 checks which cost me $93.00. Thanks Hutto postal . I work in Taylor and will see if I can get more reliable service out of the Taylor post office.
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Dani Feibleman
They never answer the phone. They deliver my mail to other people constantly. Sometimes they dont deliver it at all and keep it at their office for pickup by sticking a note in my box. Then they tell me they dont have it and its been delivered. I hate this post office with a passion. They need a serious revamp and overhaul on organization, customer service, and people skills as a whole.
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caro che
I have never had a problem with this post office, and I have been using them for years. The post master greets me by name, and the staff are always helpful. Usually I have to go by late, so sometimes there are lines but I expect that with a small post office at 4:30pm. Plus, thats pretty common, as I have never been in a post office that had more than two people working the front.
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scott hertenstein
Rude, unprofessional. Its obvious these people who work here hate their jobs and hate being there. When crowded in their tiny lobby, the manager or whatever she is comes out asking people if they have a drop off and directly points to people with her finger saying "you" "you" you" just not polite or professional , I mean what kind of place is this ?
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Elizabeth Nickels
Worst ever! They deliver things to the wrong boxes a lot. Ive noticed this not only at my home address but at work here in Hutto too. Currently Im missing my new debit card that was shipped out on 2/2...it is now 2/11. Its been over a week, so either they gave it to one of my neighbors or they are extremely slow. VERY FRUSTRATING!
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Lisa Gonzales
For a small town, these people could care less about your mail, packages and customer service! My package shows that it was delivered on line when in fact, I never got it. It was stolen or lost and they could care less. They stated " It shows it was delivered- nothing else we can do- you can place a claim" Very disappointing!
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robbie laws
I have had a mailbox here for almost 15 years. They have been unfailingly polite and professional. They have never lost a package and I used to be Queen of mail order! They even offer physical address delivery for companies that will not deliver to PO boxes. Frankly, all these poor reviews make me wonder about the reviewers.
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Randy Wade
The worst service, inconsistent and fail at attention to detail. I asked for them to re-deliver a packages and they only brought one. It would not be such a big deal except it is medication. Oh also says they are sup[posed to be open, but conveniently no one will answer the phone.
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Bethany Massey
Very poor customer service, communication and management. They treated me horribly and I will not go into details about my experience. I am going to report them to their head office. If you can go to a different post office then I advise you to do so. The Hutto location is awful.
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Eva Melton
If you need to reach them by phone, good luck! I tried calling for 3 hours straight to check on the location of an expected package and never was able to get through. Really? Perhaps its time to get more than one phone line to accommodate the growing town we live in.
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Alex Hackney
This post office is great! Staff is very friendly and every time I stop by there is little to no wait to be helped out! I drive out of my way to come to this location because compared to other post offices around, this one has a quick and friendly staff!
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Alan Werchan
WOW....... :( I have lived there for allmost 13 years and because I did not pick up my mail for a couple of weeks they sent it all my mail back to the senders saying I moved with no fowarding address, yes including all my Christmas cards.
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Sean Blanck
If the 3 stooges ran a post office this one would be it. We get mail from people with a completely different name. Seriously the worst postal folks ever employed but hey its the Fed government so what is to be expected.
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Travis Miller
They constantly loss my items, or dont leave the key to the drop off box. I get the ladies across the street mail all the time. I am missing two items now. This make five times I have had to call them in two years.
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Robert Alfano
I attempted 3 times to have my mail forward to my new address. Filled out cards went online etc. Still no mail. I had to call and finally they "fixed it" I now have to cover my late fees with my bills...
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Melissa Delgado
Horrible!!!! Work for the postal service and these ppl here at the Hutto location are ridiculous asked to speak with Manager and she wouldnt come out to speak with me about picking up my check!!!
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rey scandariato
Horrible service, would not let me pick up my mail instead they insisted to return to sender because they said they don’t deliver to my area.
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Chris R
Unreliable, mis-delivers, uses cluster mailboxes blocks away, even in town, because they are too lazy to deliver to peoples houses.