US Post Office

Reviews 6

JC

JC Koro

The staff is rude and incompetent. Family had an issue with them mistreating a laptop we were (rather ironically) sending to an ACER repair center for software issues. When the repair center confirmed receipt of the laptop, they only spoke of "physical" damage- the laptop was in perfect physical condition when we sent it to ACER! Turns out that the box, despite being a 1 day priority mail package COVERED in "Fragile" stickers, and our heavily packaging it in bubble wrap, had been so poorly treated that the corner of the laptop had cracked off, and the case was badly bent... and this was done by local employees, as another employee at the Cedar Park post office confirmed that the packages were basically thrown around like trash all day before even being sent out. Now, the fun part was when we went to request the money required for the damages that the POST OFFICE WORKERS negligence resulted in. Acer had a $400 estimate for what the post office workers had done to the laptop. When we went to the post office to file a report, another worker at the Cedar Park office was nice enough to help us out with our damage report because he felt bad about the way his colleague had treated our package.. and then, he FORGOT to fax the certified statement acknowledging the Post Offices fault in the matter, resulting in our NOT receiving the money requested for the damages incurred while in their care. I stopped going to the office itself because of just how rudely they have treated me, family, and friends in the past. The issue is not only the attitude, but the fact that they INTENTIONALLY leave the phone off of the hook all day, every day so that when you call, the phone will ring endlessly and nobody will ever pick up. My dealings with them directly have been so awful that I now ship my packages through the nearby OfficeDepot store to be picked up by the USPS. The OfficeDepot has accurate scales, FAIR pricing on all packages, doesnt try to SCAM you into spending more for certain services, and the staff is COMPETENT.

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MA

Matt Pearce

Somebody plowed into our cluster mailboxes and demolished them on Tuesday. USPS installed brand new mailboxes on Thursday. Not bad right? However a poorly handwritten note is left on the mailboxes advising residents to pick up their new mailbox # and key the next week. My wife didnt read the "next week" part so I call to make sure its the right post office and that I can pick up a key. I Literally let it ring 50 times... no answer. Not surprised. Make the trip well across town just to encounter their rude staff who advise me that its not ready. Really? Its a key and a number two days after the mailboxes go up. Incompetence. I will not lose any sleep the day they shutdown the money pit that loses billions of dollars a year that is staffed with rude, incompetent employees known as the USPS. So Im expecting a 2-day package... not aware that UPS is using their foolish policy of dropping their deliveries off at the good old local post office for door delivery for this package. Just great! I get a delivery notification but no package. I presume the ultra smart carrier on my route thought it would be a good idea to shove the 2-day package in the mailbox that I cant access for another three days. Way to go jackass! Yet more proof of the gene pool defects we call postal employees.

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JE

Jeff Richey

The Cedar Park USPS is the worst postal service in the history of postal services. Most of us go through life expecting not to have an issue with mail. Not in Cedar Park. It should almost be a matter of having to divulge the info. about their mail service as a matter of full disclosure when buying a house here. Not having your mail delivered to you, packages or otherwise, but to your neighbors instead is daily routine. Im not sure why Im not being paid with how often I have to drop off packages delivered incorrectly to me, because theyre so big they cant fit in the return box. Then, I get my own packages a week later than expected, opened boxes at my front door - again neighbors who happen to be trustworthy and got my packages. Evidently, even regular letters are complicated. My neighbor waves me down every few weeks to give me my mail he has gotten. Today, I went by to pick up a certified letter near closing time, but not quite yet. The doors were still open, there are still clerks there and still customers there, and I was told I had to go home and come back another day to pick it up. THE WORST of all-time customer service in the history of customer service at any agency, business, employer anywhere - period.

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TE

Texas Hill Country Photography

So USPS "delivered" a package to my mailbox a week ago. There was never a package, a key, or a note, and the front office has no record of it. Naturally I was wondering where tf my package was so I started a case a couple days ago which they have yet to resolve. If that was the only thing they ever did I wouldnt mind so much, but they routinely put other peoples mail in my box, mark things with my address on it as "undeliverable" and send them back to the sender with no notification what-so-ever even though it made it all the way to my apartment complex. My guess is that they gave it to someone else and that person said "Alright! Free stuff!". Fortunately it wasnt anything of particular importance or value like a check or other sensitive personal information which they compromise on a weekly basis when they routinely put mail in the wrong box. The only reason they even get the 1 star is because the manager was very nice on the phone despite being of zero value to me in the end. If this is an example of government in action, do yourself a favor and send everything important via UPS so youll actually receive it, and their employees are held accountable for their actions.

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MA

Mary Schwindt

We moved to Cedar Park two years ago from Tucson, Arizona. For years wed used the online "hold mail" service without a problem. We also had a wonderful mailman who for our 15 years there never got anything wrong. Then we moved to Cedar Park. I am absolutely flabbergasted over the incompetence of this post office. We have tried several times to use the online "hold mail" system and only one time was the Cedar Park Post Office capable of actually fulfilling our request. We spoke with someone there about how to resolve this problem, and were told that we needed to print out a copy of the online "hold mail" confirmation and bring it to them. That certainly defeats the purpose of the "convenient" online system, but we nevertheless started doing so. NOTHING WORKS with them. Even after getting the hold mail confirmation delivered IN PERSON to them, they still deliver the mail, cramming it in until it no longer fits in the box before they finally start keeping it as "unpicked up" mail. Our magazines are mangled and torn - its absolutely disgusting! What is WRONG with these people?

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JU

Justina CL

I was with 2 small children and I asked how to return a book that I had purchased online and what I needed. I thought the return postage was paid by the seller but it wasnt. The older man just looked at me like Im some kind of idiot. This was my first time buying college books online and not through my school bookstore. I asked him what should I use he just pointed me towards ALL OF THE ENVELOPES AND ALL TYPES OF BOXES. I asked if theres a specific one he just said whatever you want. This place has horrible customer service... or should I say NO customer service at all. And IT WASNT BUSY. it was just me and another lady which was helped by another employee. Wow. My husband does business here and lucky for him he doesnt communicate much with them, he does the self service. I told him what happened and hes definitely changing P.O. boxes. Oh, and by the way while I was there trying to pick out something to ship my book in, no customers were there and the phone has been RINGING since I got there 15 minutes earlier. Him and his coworker were just... how do you say it, Chillin.

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