Service King Collision Repair of Irving

3910 W Airport Fwy, Irving, TX 75062, USA

Address:	3910 W Airport Fwy, Irving, TX 75062, USA
Phone:	+1 972-790-4509
Site:	serviceking.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 9

Reviews 5

Joshua Gonzalez

This place is terrible. Do not take your vehicle here. Its been 7 weeks since I dropped off my vehicle and I still dont have it back. This place is really sketchy. If you take your vehicle here, inspected every piece that they work on. They will paint over parts instead of replacing them with the new parts. I also asked for the invoices of all the parts that they said they ordered for my vehicle and I have not received any. They will give excuse after excuse as to why something has not been done or why it was done incorrectly. I dont normally give feedback, but I do not want someone else to go through the same experience and frustration that I have gone through with this Service King. They were supposed to be done in 3 weeks; however, after 3 weeks passed they did not bother to call me to tell me that they were still working on my vehicle. They told me it would be done by week 4. I went on week 4 to pick up my vehicle and there were scratches all over the vehicle, parts that "were replaced and new" still had damage from the accident. My spare and tools were not in the trunk of my vehicle. I gave them the opportunity to keep my vehicle an extra weekend to finish work. They finally called me on week 6 to pick up my vehicle. I left my vehicle running for 5 minutes in their lot while I inspected my vehicle. The check engine light turned on within those 5 minutes. They also forced a random lug nut onto my vehicle, so this messed up the thread and I was unable to screw on the wheel lock. There are chips on the paint of my vehicle and the hood does not sit correctly. The air duct was missing and instead of putting on a new one, they wanted to throw one on from another vehicle. I gave them 3 opportunities to fix their mistakes and they did a pathetic job of correcting themselves. They said they would fill up my tank and have my vehicle professionally detailed; however, those were just empty words. If this is the quality of Service King, I will not take my vehicle to any Service King and I will tell everyone to avoid Service King. Whats the point of having a warranty on service, if the service is terrible? Update: Service King took my car to the dealer; however, they had cleared the check engine light without telling me nor telling the dealer. So it turned back on at the dealer. Turns out a pump had to be replaced and the fuse box had been replaced with an incorrect one. Thats extremely unprofessional and potentially dangerous. Im really disappointed with Donnie and Danny at Service King especially since they seemed like good, honest people. Hopefully, I can correct the situation and get my vehicle back to the correct condition. This place needs to be scrutinized and thoroughly inspected, so that this degree of unprofessionalism doesnt happen to other customers.

Nicole Chavez

I was blown away by my experience at Service King! I got rearended 12/23 and the entire ordeal has been a pain in my ass. First business was closed for back to back holidays. I had work/life to attend to, etc. I finally found a moment to call and make my appointment to take my car in to get fixed. Joe was super nice and answered all 100 of my questions. He followed up when he said he would and kept me in the loop about when I should expect to get my precious back. I got the voicemail as I left work yesterday at 5:37p ... I thought "I CAN MAKE IT BY 6PM!!!". Something strange was going on with the IVR when I tried to connect to someone at the location. I pulled in at 5:59p and jumped out to explain I was there to turn it my side piece and pick up my baby. Eunice was patient and understanding and listened to my whole story and started gathering up my paperwork while I dashed next door to tell Enterprise I was there to turn in my rental. Jeff was working and agreed to let us finish up the process before leaving for the night. I felt really bad about making them stay late just so I could get my car back but I was happy that they were so understanding and easy going. They did not make me feel bad or anything. I was absolutely blown away by Service King and Enterprise! This so far has been the best part of the entire crappy experience. Thank you all for everything!! You are doing a great job :) Im sure you all dont hear that enough!

Abigail Barry

Worst service I have ever experienced. After waiting 3 months to get my truck back it looked like it was slapped together in a couple days. When I get it back the passenger door has a leak and lets water in! The AC doesnt work and the horn doesnt work after air bag deployed. They finally take it back, fix the ac and supposedly the leak. The horn they ordered the parts and were to contact us when they arrived, which they never did. No horn is illegal as well as dangerous however they had no problem releasing the car back to me. Come to find out the truck is STILL letting water in on the passenger side. Building up in the door channel where there is electrical wiring. Called multiple times but the Manager Donnie is clearly avoiding, no response. While I do understand that your vehicle will never quite be the same after a wreck, I think we can all agree that a leak that was fixed twice and is still leaking, is completely unsatisfactory. Poor work and poor customer service. Steer clear of this location if you can avoid it as I will be steering clear of the franchise as a whole and recommending the same.

Kate Cunningham

I came here to get my car repaired after i was backed into. They let me know there was a service light on the dash only ford could take off. Didnt think anything of it. Just took my car into ford for a manufacturers issue (9 MONTHS LATER) and i told them about the light and asked if they could takr it off while i was there. They let me know it was actually my airbag light... they just called me back. Not only did service king forget to plug my aitbag sensors back in and tell me the light wasnt a big deal but the technician at ford said he was looking at the worst job he had ever seen from a service king. They have gotten a new general manager since they "fixed" my car so hopefully they have gotten it together. Side note: when i called them the first time after going to ford, the receptionist said "let me transfer you to the manager" in the most sarcastic tone possible then hung up.

KL Mo

I took my car there 3 years ago, the Geico reps were excellent. I chose them again thinking I would get the same service with a different carrier, I was sadly mistaken. Our Service Advisor said he would call or text updates, didnt happen. We had to call with sometimes long hold times. The receptionist is truly that, she doesnt assist with anything else. They have had our car for over a month now & now says there are 2 cars ahead of us in the paint process. Considering we told them we didnt have a rental, they still are not trying to expedite anything possible. The ONLY reason they get 2 stars is because of the service I received before but considering this time around and the numerous competition out there, we are NOT going back to Service King.