Autobody Denton CARSTAR

Reviews 3

BR

Brian Tu

Before I start off, Id like to say that Im usually a very understanding person and like to give people the benefit of the doubt, but in this situation I believe there is a lot to be made up on their professional side of the business. To begin, when I got in a wreck I had no idea what auto-body places to go to in Denton. I asked for recommendations from friends who had lived here for years and searched for reviews online. The place I was recommended to by my insurance was Caliber Auto-body but read mediocre reviews online. So after a long while of searching I found Auto-body of Denton. Reviews ranged from the staff being friendly and the staff calling you to keep you up to date with the status on your car. My overall first impression was good, the man who helped me was nice and professional, gave me an estimate at about one and a half-two weeks on the repair. I had noted to him however that the center console lights did not work (had also done previous research on forums of people saying it could be a bad fuse) and he said hed make a note of it to be repaired. I was bias in my opinion that they would call me because of previous reviews, but is completely understandable as to how busy places like this can get, and heard no response so I called them up to see what the status was and they said it would be finished within a few days. I come in to pick up my car and it looks great at first glance and was ecstatic to see my car in great condition again. However, I didnt notice that the console lights werent working because it was bright out, and this was my fault for not checking. Later that night I also found that the bumper (where the car had been hit) was protruding, the rear lights werent working, and that the bulb they had replaced was of the wrong color. Of course again it was my fault as I was in a hurry to get to work and hadnt checked the lights/bumper thoroughly enough, but I do believe they shouldve at least checked to see if it was the right bulb. I bring the car back and tell them the problems, and they happily fix it within about 5-10 minutes. A few days later I noticed that the front bumper started protruding again and wasnt flush with the rest of the car. Turns out all they did instead of actually fixing the problem was just push the bumper in physically. Brought it back again and this time they mentioned the air flap was missing a screw and wasnt staying in properly, so they added in a screw. Sure enough the bumper stayed in for a little less than a week. Again, the bumper started sticking out. Brought it in again and told them the situation and they looked into it a little more, and found that it was a faulty bumper that had been sent in from the company and had to be replaced by a new one. Had to wait for another couple of weeks for the bumper to come in and was assured I would be called/notified when it came in. Again I wasnt notified. Eventually they fixed it, and since then the bumper stays in place. My main problem was I felt like I was a number to them rather than a valued customer. Anytime I went in there they tried to get me out as soon as they could so they could rush on to the next person. Not only was the bulb the wrong color, lights (inside console and tail lights) werent working, and bumper sticking out but they never took they time to actually identify the problem with the bumper. Again part of it was my fault initially because of course I shouldve checked to make sure everything was in check, but for some reason I was felt assured that they wouldve done quality work and made sure everything was in proper working condition. In the end, I feel like you shouldnt have to go to a place 3-5 times like I did. Maybe this was a one time customer experience among others, but I will never recommend this place unless something changes.

KE

Keanan Mustang

I have never been so dissatisfied in the quality of workmanship as I was with this company. We dropped of our 2006 Mustang GT with left fender damaged and cracked paint on the bumper. We also paid to have the front bumper repainted. Went to pick up the car and the bumper was not aligned, the body panels were attached with 3M tape that was falling off, the front bumper was only resprayed (showing every rock chip still), both bumper covers were overly tightened and the mounting brackets were pushing through the cover causing the brand new paint to spider web, the rear bumper diffuser was damaged and now severely spotted from something damaging the black paint and the side rocker had massive scratches in it from not being taken care of while it was off the car. We returned with the car and Rick was very apologetic and told us they would get right on it. He made us feel they were going to make it right. We were wrong, 5 weeks and 3 days later, the rear bumper is still not aligned (I can put my pinkie in the gap, the body panels are now attached with liquid goo of some kind that is bubbling, the rear diffuser is worse (I am assuming it is the painters tape being left on for too long), there are additional screws drilled in from the underside of the diffuser (very visible screws that do not belong on the car), the front bumper was not looked at and they added a door ding. While pointing all of these things out to Rick (because the owner, Mark Riney passed us off to him) he proceeds to tell us that they cant align the bumper because it came to them with wood screws. First of all, this car was built by Heritage Customs and has the AJ Foyt Coyote body kit, so I find that VERY hard to believe, but lets say for kicks it did have wood screws in it... We paid them almost $2000, the least they could have done was picked up a phone to let us know, "Hey your car has wood screws in it, we might need to go to Ace Hardware and pick up some the right kind of screws so we can fix it like you paid us to do." Instead they chose to hope we didnt notice, or just didnt care. They agreed they caused the damage on the rear diffuser when we brought it back, but this time, well they just dont see how that could of happened. Dont take your chances on this shop! Not only did they not do what they were paid to do, they caused additional damage and the lack of professionalism and take responsibility attitude you should be able to expect from a company is the exact opposite. Feel free to review the photos I posted to their Google+ page.

YU

Yu Weng

Excellent work and very caring towards their customers: Their price was the lower of two quotes I received for repairing the three obvious scratches and dent on my trunk lid. In 3 days I received a call back that car was ready, as they had estimated. The work was excellent; not only so, but I realized they must have cleaned the interior and did oil change - my car was noticeably cleaner and easier to maneuver, and they even erased a black colored scratch near my front passenger door knob (and they didnt say anything about all this when I picked up my car). I wouldnt expect this, but I thought it was extremely thoughtful and kind that they did this for me, without listing this on the work they did for additional money. Thanks Mark and crew. I am grateful for the referral for CarStar I received from a local auto repair expert.

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