Caliber Collision

Address:	718 N Elm St, Denton, TX 76201, USA
Phone:	+1 940-387-3575
Site:	calibercollision.com
Rating:	2.8
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 21

Reviews 11

Mystic Doty

I had my car repaired at the Elm St. location. I had THE VERY BEST customer service. I have never experienced such GREAT care before. Chad was very nice, professional, yet fun and took care of my car better than I expected. I was supposed to pick it up in the morning and was not able to leave work so he arranged to have my car brought to me at work AND picked up my rental and returned it for me as well. I was SHOCKED!! Then when my car arrived here at work Kevin brought it to me and low and behold I was shocked again at the level of service these guys provide!!!! Not expecting to have my car brought to me at work I did not put the gas in the rental before it was returned- I called Kevin and told him I just realized I didnt put gas in the rental and he said dont worry about it, I will take care of it for you. These guys went above and beyond for me and I will FOREVER be a Caliber Collision customer. I will also spread the word to everyone I come across. These guys are literally the VERY BEST I have ever come across. Caliber Collision do yourself a favor and do whatever you have to do to keep people like this working for you and representing your company.

Steve roberts

Chad Hoover told me the 1st day I have emails to prove it he deals directly with the insurance company it took over 3 weeks to get done then he tells me by email I can come pick my van up which is a company vehicle then he asks for the money I tell him you didnt contact the insurance company this idiot tells me I had no reason to . Really after u sent the email telling me how u work directly with the insurance company to save me from any hassles after 3 weeks you didnt bother to tell me that we had to pay you direct and you didnt even bother to contact the insurance company not only that but after calling my manager to get the check they wouldnt take it over the phone it had to be in their hand b4 they would give me the vehicle. Thats not even mentioning how I asked for him to do touch up on the van and he tells me oh we dont do that worst service Ive ever had dont do business with these morons unless you like being treated like a 2nd class citizen by someone who knows less about what theyre doing than the customers they serve

Angela McCarty

Do yourself a favor and work with anyone other than Trey. The body shop work is decent. They got paint on my window and other areas where paint shouldnt have been. They did say they would fix it but I honestly didnt trust them enough to take it back in fear theyd break something else. They also broke a tail light and charged me for it after I was told I wouldnt be charged for it, which is the advisors fault since he said theyd take care of it. When asked why, Trey said "thats just part of business and why we dont take checks from insurance but work direct." Basically what he was saying is that they will suck money out of insurance companies by replacing parts that either do not need to be replaced or will charge them for items they broke in their shop.

Jonny Carroll

Our insurance sent our car here after a wreck. It was an estimated 3 week repair, were going on 5 weeks now. They kept telling me it would be ready on certain days, Id call frequently to confirm, only to find out it wasnt ready when I would call them on my way to pick it up. They didnt even notify me. Their excuse was always that it was super special order parts, but I drive one of the most common domestic cars on the road. I wish they would have just given me a real time estimate. I have no idea about price, that was all done through insurance, but on turn around alone, I couldnt recommend them. Im really frustrated to still be in a rental, I want my car back!!!

Artabus Driver

I dropped my Tahoe off to be fixed and the work was good except the gap between the new bumper and headlight. When I picked my Tahoe up I didnt think it was necessary to make sure everything was still inside. I drive home and my daughters softball bat which was in the rear floorboard is missing. I called and spome to Chad who then passed me over to Kevin. Krvin told me hed ask his guys and get back to me and if all ekse fails hed get me a gift card to replace my daughters bat. I was asked if I had a picture of it and I sent one by email to Andrea and got NO reply from anyone. Now over a week later and I still have heard nothing. I wont refer anyone here now.

seare Berhe

I scheduled an appointment for estimation. When i went at the appointment time, i was informed that they couldnt find me on their system. I waited 2hrs office and they couldnt figure this simple issue, which should not happen after all. Then I gave them my insurance company tel and they figured it out. They should not have waited 2hrs if contacting my insurance company was necessary. Then a guy named Chad, adjuster, promised me that he would send me the estimation via email. I havent received it yet. I wont ever go to this office again.

Terry Anderson

I want to say that unfortunatley we have had three vehicles worked on with Caliber in the last 90 days due to hail damage and an unfortunate accident. But the best thing is that we we have been we have been so happy with the quality of work we have recieved and especially with the customer service and communication. Our representitive Trey has been amazing through out all the different problems, texting regularly with updates and taking care of any small issues we had quickly. Great Job!!

Carlene Leonard Payne

Although we didnt enjoy the accident, this company repaired our car quickly and thoroughly! Everyone there was friendly, courteous, and made sure we were taken care of from the first day we brought the car in. Chad kept us up-to-date on the status of the repairs so we would have no need to worry. Thank you to all of staff there! Great job and well bring our business back there...if we need it!

Homer Branham

Took my truck in on Monday afternoon to get an estimate from the other guys insurance company took the info and pictures said have it by Tuesday. I have called left several messages its Friday @ 4:45 pm still no call back. I told the lady who answers the phone if dont want the job a least call . Dont waste your time. They evidently dont need the money just ( SAD)

Elizabeth Precht

My Car STINKS. The service was fine, very nice people. The fix job was great, found no issues or scary rattling....but Ive changed all my in cabin filters and cant get rid of sweaty armpit sour smell that comes shooting out of the air vents when I turn on the car. Its so bad, Im contemplating trading in the vehicle for a new one. Awful.

Rachel McMullen

So many good things to say about this place: excellent customer service, friendly, helpful, honest and fast. They completed the repair work in less than a day and it actually ended up being much less than the estimate. An overall fantastic experience. If you need body work done in Denton, you cant go wrong with Caliber.