24 Hour Fitness

724 W Main St, Lewisville, TX 75067, USA

Address:	724 W Main St, Lewisville, TX 75067, USA
Phone:	+1 972-436-4600
Site:	24hourfitness.com
Rating:	2.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 37

Reviews 4

Mariaha Chapman

I am filing a complaint regarding an annual fee of $54.11 that was billed to my account. I have never paid an annual fee and I am not sure why I would be charged one. I called the main location where I work out and the lady explained that it is for the policy that I got for my daughter. So I called the location where I opened the account due to her trainer that works her out there in the gym. That is the only reason why I added her to the policy. Ive only had the membership for I guess three months now and paying $24.95 monthly with tax for her membership. It was explained to me over the phone that after three months that I would be charged an annual fee. Well this was new to me. I never heard of it before. I wouldve never agreed to such terms especially for an additional membership where I could easily go elsewhere and not pay an annual fee that is something I wouldve definitely questioned if it was explained to me. I spoke with Will at the Lewisville location and he stated also that he has a tremendous amount of people that dont recall or agreeing to the annual fee, but that it is in our paperwork that we signed. That never even occurred to me since I already have a membership there and the gentleman who signed me up never explained that to me. His name is Michael Powell. I am angry and my account is short because of this. You just cant go around charging accounts when the customer is not even aware. It is also disturbing to me that Will mentioned that they have a lot clients who have the same complaint as I do that tells me that 24-hour is not doing their job. He also explained that he could have a manger call me back and they could offer me a credit of one months premium. I am not looking for that. I am looking to be fully refunded and I am also considering cancelling the membership for my daughter and myself depending on the outcome. I am thoroughly disappointed and everyone if youre a new member or adding someone consider some place where you dont have to pay a monthly fee and an annual fee. 24-hour is just getting over on people and its not right.

Global Certified Travel Agents

I came to location for 1st time hoping to utilize my guest past to check out the location and the basketball court because I was considering a membership. I was greeted by Lorraine and thought this would be a great experience. She then told me that I wouldnt be able to utilize my guest pass at that time and apologized for no one informing on the policy of hours of use for the pass. Obviously I was extremely disappointed and was really looking forward to checking out the facility. Keep in mind there was NO ONE in there at all so you would tjink exposure would be good. I do understand policies and respect them. Here is where the issue began she referred me to their competitor Fitness connection down the street and gave me directions and said they had a basketball court and they are 24 hours as well. Honestly I was sold on the location from her just talking about it. I went to location and learned they had no basketball court. Obviously I was disappointed driving up there after all the details she provided on the location. I called 24 hour fitness to kindly let her know there was no court and she truly inconvenienced me by not allowing me to utilize the facility to have me drive to a location that didnt have a court. She then cut me off and said "I was polite to you but I could have been rude to you". This is not something that you say to a potential customer that is upset/disappointed. Again Lorraine no reason to be difficult by selling me on a location that didnt have what I needed and definitely was uncalled for to provide me that feedback about how you could have been rude. That is not how you gain customers especially with sending people to your competitor. Was interested but not if I have to deal with someone being disrespectful to a customer because the customer had enough respect to kindly provide an update on what was advised.

Michael Waters

Been a member here for seven or eight years -- only keep the membership because of my annual deal that I originally signed up for. 24 Fitness may be one of the worst managed companies on Earth. While the equipment is in dire need to be updated as are the facilities, the major problem is NO MEMBERSHIP ACCOUNTABILITY. Policies are RARELY enforced. Mens locker room resembles a natural disaster area (having to get dressed and undressed with water on floors). Even when only one or two cars in parking lot -- there are more than 18 lockers with locks on them in locker room area. Showers -- recent visit only four of the eight (actually seven, since one is a handicapped shower) had soap in the dispenser. Paper towel dispensers (as are the mist sprays for wiping down machines, which virtually NO ONE does) are often empty as are the spray dispenses (which are also not anchored to prevent inconsiderate members from taking them). Underage kids are allowed in workout area; motor cycles are parked on sidewalk (and motorcycles and other vehicles are illegally park in ares where there should be no parking). Lockers are often found with workout clothes and items in them even when not locked. Members "reserve" several machines at once (leaving their gym bags, towels, beverage containers, etc. at one machine while working out at another). Sound system BLASTS that garbage so loud -- that may contribute to registering on the Richter Scale. Mgrs/Asst Mgrs seem to come and go about every two months (which explains why there are no business cards); akin to the Catholic Church recycling pedophyle priests (just moving bad mgrs from one location to another). There have also been lice problems in the kids area over the years. Seems to have become more for hangouts for gangs than a gym to workout.

Vic Ft

Front Desk Clerk - LORRAINE. There are several complaints about LORRAINE on google. Read on! There are three guys who are great at the Front Desk. They have are friendly, courteous, professional, and treat members with respect. THEN, the General Manager has the most SOUR, unfriendly, unprofessional, disrespectful, overly aggressive, angry, BOLD, and highly mentally unstable bitter middle aged woman at the Front Desk. She said that her name is Lorraine. She treated me with SOUR disdain while trying to check me in the computer. She couldnt even handle that task. She become angry and hostile and irritated. Then, she started an argument and spoke to me aggressively and became extremely confrontational. She then pulled up my profile and types several nasty statements about me in the "24 Hour" computer system. Who needs this treatment by a clerk who not only abandons her post and wanders around the gym with nothing but causing malice and hatred in the gym? I reported this unstable woman to 24 Hour Fitness Corporate; but, if you check into this gym when this woman is here - she will make sure to make your visit MISERABLE, HOSTILE, and did I mention, MISERABLE? This woman is unstable. I would avoid this gym while this bitter woman is working here. If you see her; stay away from this gym. I am concern for personal safety when this unstable and miserable woman is present. Note to General Manager: This woman is scaring away your business.