Texas Family Fitness - Coppell

120 S Denton Tap Rd #302, Coppell, TX 75019, USA

Address:	120 S Denton Tap Rd #302, Coppell, TX 75019, USA
Phone:	+1 972-393-3410
Site:	texasfamilyfitness.com
Rating:	3.1
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 7AM–8PM 8AM–8PM

Location

Photos 21

Reviews 4

andi petry

At first I was very excited to start working out here since so many of my friends do. Im a single mom and thought it was very affordable and was made to believe I got a fantastic deal. I went a few times before leaving out of the country for a few weeks to come back to these charges on my card that I was completely shocked by. First off, when signing up I was told I had to pay the first and last month of mine and 1 other person as well as the $15 for first and last month for the child daycare. It all came out to $104 and then I was rushed through the paperwork and told "sign here" "you have to sign here" "you can read this later" "this one says we can harass you, but you can change that later. " The reason for his rushing is because the front desk girl had gone to the bathroom and the GMs had to check people in. According to the sales guy, this was so awful because "the guys who make the money dont ever want to actually do work" so he had to hurry and be done with me so he could go "relieve" them of their terribly hard work (I also had a witness with me to see all of this as well). He also even forgot to give me my scan card and let me know anything about the gym. As I was out of town, I was charged a $62 charge (and it was my fault it was returned because I wasnt able to transfer money into my checking and I wasnt expecting the charge to be more than $40). It was returned insufficient and then a week later I have a $109 pending charge. I call the Coppell location and get transferred over to a "manager" who was completely rude and even though he did explain the reasoning behind the charges and offered to waive their $19.50 returned bank fee, he tried to claim he was the sales guy who sold me my membership and that he 90% sure (or whatever high percentage) that the sales guy explained the whole "annual fee" and then subsequent "monthly dues." I then asked him if he was my sales guy and he was he was. I then explained the previous situation of when I was signed up and then he said he wasnt my sales man. At this point, I felt completely disrespected and they had terrible customer service. I have been working in customer service for 8 years and I would have never treated a confused NEW customer the way I was treated because now they lost me as a customer and the guy didnt even care to try. I would have totally stayed a customer and continued going to the gym after paying all my dues since they were somewhat clarified for me - but the treatment I received from the man I was talking to completely put me off. After reading all the negative reviews Im very nervous to go up and cancel my membership (Im even going to pay my dues like I was supposed to) and then keep being charged so I will be writing another review about that process. I will also be sure to try and talk to a real manager and not some manager trying to act like my sales guy or some sales guy acting like a manager. Very, very disappointed in the staff I have come across so far.

Keith Griffin

Today is the ninth. I canceled my membership in person at the Coppell location because we are moving out of the area. The manager said that I would be charged an additional month and an annual service fee because it takes ten days to process and the two associated dates fall into the ten cancellation range. He replied that it is an internal process (No, its actually a contractual process that I discovered when I called corporate), and I would need to call corporate as he is just relating corporate policy. I replied "Oh, dont worry, I will." Then he wanted to know why I was giving him an attitude. I called the corporate office and was connected with a man in billing. He explained that the ten day language It is actually in the agreement. Ok. I committed myself to their agreement. Whether it is a good policy or not, I put my signature to it and I am bound to it. I asked the man "do you understand how it leaves a bad taste in a customers mouth when I cancel before your charge dates and you still charge me?" He danced around the question falling back to the agreement. I the question a second time and he referred back to the policy. "You arent answering my question," I said and asked the question a third time. His reply, "thats your option to feel that way." So, you dont care about what your clients think. Ok. Good to know. A little over a year ago we cancelled my wife membership as it was never used. The manager at the time asked me to postpone my cancellation for another month as their commission was based on net growth less cancellations and this might make a difference. It was ten dollars. He said he would put the cancellation through the next month. I took two more face-to-face visits to finally get it cancelled. To the management of Texas Family Fitness. Your processes appear to be flawed. You concern for your clients seems to be flawed. Your compensation structure seems to bend the rules of ethics and sound business judgement. It is my genuine hope that you will take the $33.00 you are charging me after my cancellation, and perhaps use the money to purchase your owner some books on customer service. I would suggest "Raving Fans," "The Nordstrom way," and "Customer Loyalty" are three great places to start. Should the actual reading of the books prove to be a challenge, Im confident that there are audio books available!

Bruno M. Ayala

THIS Gym and its owners & gm are NOT honest and totally deceptive in designing direct mail pieces that are not true. They claim to offer a $9.99 Membership with a "small" initial fee and when you go in with the ad to sign up they claim and ask for a $100 fee!!! I dont know about you but if YOU Work For A Living like most of the rest of us, $100 IS NOT A SMALL INITIAL FEE!!! It time we all STAND UP and protest the gyms and fitness centers that LIE, CHEAT and STEAL with Deceptive Ads and direct mail pieces!!! SEND THEM A MESSAGE AND DONT GO AND DONT SIGN UP WITH THEM!!! They even totally ignored my message sent to them looking for them to address and fix the issue. They are a bad business and should NOT be rewarded for lying on thier advertising!!! Boycott THIS Gym Family all over the area and state!!! I HAVE FILED AN ADVERETISING & BUSINESS dispute and complaint ON Texas Family Fitness with the BetterBusinessBureau (BBB) just now!!! Bruno M Ayala

Kevin Kennedy

Crooks!! They have an F rating on the Better Business Bureau. Dont make my mistake and check ratings first. They lie to you to get you to sign up and overcharge you. Watch the small print and double-check everything they put down and dont believe a word they say. Dont expect help from the corporate office. Samantha in the corporate office, who she claims is the only person that you can talk to is rude and thrives on screwing people out of their money even when they clearly made the mistake! Absolute crooks!! Go to any of the new gyms that have the same low rates or go to a much better club like LA Fitness.