US Post Office
| Address: | 194 Civic Cir, Lewisville, TX 75067, USA |
| Phone: | +1 972-353-0056 |
| Site: | tools.usps.com |
| Rating: | 1.8 |
| Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 9AM–12PM Closed |
Location
Photos 1
Reviews 5
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Natasha Moorehead
I am so blown away at the unprofessionalism that is happening here. The one person that I can expect to be professional isnt The supervisor!!!!!! I came in to pick up mail and she didnt say hi can I help you, it was yes??? Then I said to her that one of her employees said if I show my ID to the person behind the desk, I can pick up my husbands mail too, as long as address is the same. I did so one day and it worked! the next week I asked the same and the SUPERVISOR said no you cant do that, who told you that, I AM THEIR SUPERVISOR!!!!!! of course I didnt give names. But GET ON THE SAME PAGE PEOPLE. your supervisor skills are horrible then if I was told two different things. She came off as I did something wrong. And she was rude to my husband. I called him in from the car to say hey you gotta come get your mail, she wont let me get it. the supervisor told him he needs to hold on and wait. he said Im sorry Im with her..my wife. she said still wait. Less than 2 seconds later she asks, I need your ID. I assumed she was talking to me and handed it over. She looks and says no I need his. Didnt you just dismiss my husband seconds ago?? At this point we were floored. she was so rude. then she hands ME something to sign saying you have certified mail. I sign and she hands me the mail that is addressed to my husband...wait! I thought you said I cant get his mail yet here is a certified letter addressed to him. she says but your name is on it. my name was hand written at the top.?? WTH is going on here! When I go back up there service better be great. Ms. SUPERVISOR, i will be speaking to your supervisor next!!!!! I, nor any other customer works for you! And i feel sorry for the employees that do
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Robb Martinez
The customer service is HORRIBLE! Our mailbox was broken into on Thur. I called them on Thur to tell them that our box was broken into & was told by (Kerry) that someone would be out tomorrow (Fri) to fix it. We waited on Friday till about 3pm to call back to see why no one had been out & if they (Kerry) knew what time it would be. I was then told from (Kerry) that she forgot to give the message to maintenance who handles the box repairs. 8/ I was then told that since its Friday and after 3pm that no one would be out till Mon since they dont work on the weekends. Which brings me to now (Mon) after 4pm and no one has shown up. I decided to go and check the mail. I then see a bright white & red sticker on our box. Keep in mind that our box is set in with about 10 others. So, not happy at all that 1 sticker was placed on our box kinda showing (1.) the box had obviously been broken into. & (2.) singling us out. Not only that but, I was told that when maintenance came out that they would come to the door and give us the 2 new keys for the mailbox. All, he did besides putting a sticker on the box was use pliers or something to bend the door back where it will now close. This however is not acceptable! The corner still sticks out and someone can easily put the finger tips in there and just pry the box back open. Now, here I am again waiting till tomorrow when they are supposed to get back to me yet again and to tell me why the sticker was added, The door was not replaced and no new lock. This has been a huge runaround and complete BS!
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Leah Stranathan
This particular location is a strong argument for privatizing the Postal Service (I use the term "service" loosely). I have two packages that Im waiting on, both say "arrived at postal location" as of Monday, March 6 at 4 AM. No updates since then. How long does it take to put packages on a truck and deliver them? Of course when I call, no one answers. On one other occasion, I had a package marked "delivered" that didnt get to me. I asked our mail carrier, who could only say "I dont know what to tell you." It wasnt until after I called the 800 number, and jumped through hoops to talk to a human being, that I FINALLY got a call back from this office, and guess what, they told me "your package was delivered." It was only until after my neighbor brought my package up to me that I received it. A package shouldnt count as delivered if its delivered to the wrong place. I LOATHE when I ask for something to be shipped Express, and the shipping company (UPS or FedEx) has initial responsibility for the delivery, but leaves final responsibility to USPS. Kind of defeats the purpose of using UPS or FedEx. I dont think that Customer Service is the priority here at this office. If I could give a rating of 0 stars, I would. These people are lazy, rude, you know, your typical federal employee.
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Linsey Maloy
HORRIBLE. We have had SO many problems with this post office. Our mail was missing for over a month when we first moved in, and it is yet to be retrieved. We dealt with their office over and over again where we were promised calls back daily (never got one). Today I have been trying to find out where a package of mine is. The first time I called, the lady said she had no information and that the carrier would call me before the end of the day. I called for over an hour starting at 4:00 pm and had a busy signal. I finally got a hold of someone (Carrie) before they closed. My first call with her, I wasnt able to get a word in and was hung up on. I called back and spoke with Carrie again asking for a supervisor. He/She was of course busy, but she would be able to take a message. I began asking her the same question about delivery of my package and why the slip I received said I could retrieve it the next day at 8:30 PM (their office closes at 5:30 PM). I again was not able to finish a sentence and was called "white trash" before being hung up on for a second time. These are just two of the MANY problems we have had with this post office and the lack of professionalism. We have already filed a complaint with the USPS for this location. Hopefully things pick up.
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Sarah Corbin
If I could give less than a star, I would. Let me first say .... I absolutely understand the stress that goes along with being a postal worker. I know people get heated and frustrated. However, there is no excuse whatsoever for the douchery of this post office. LISA is, and Im sorry to say, a pathetic excuse for a person. Ive dealt with her via phone and in-person on multiple occasions and she has the worst customer service skills Ive ever witnessed in my life. There are words to describe her, but Im a nice, Christian woman, so Ill keep them to myself. However, Ill say that Ive received attitude EVERY.SINGLE.TIME Ive dealt with her, and even had the package pickup window shut in my face because "its 5:31" .....even having stood TEN MINUTES in line. Hey, lady, if youre not going to serve everyone in the line, LET THEM KNOW instead of having them waste their time. This post office needs to shut down. I know, I know. Itll never happen. But, they are simply .... JUST.THAT.BAD.