Schertz Car Care Center

19513 I-35, New Braunfels, TX 78132, USA

Address:	19513 I-35, New Braunfels, TX 78132, USA
Phone:	+1 830-627-9800
Site:	schertzcarcenter.com
Rating:	4

Location

Photos 8

Reviews 7

Tom Oates

Ok, first off Id like to say that Ive spent thousands of dollars with this company and have been loyal for going on 2 years. Now, issue arose when I took my Dodge Ram in as my boot was leaking on my CV axel on the drivers side. Now, knowing what can happen, I purchased the entire CV axel to have replaced which was quoted over 200 bucks. Well, after 3 days in the shop, I was told they cant get the tool to remove the piece that goes from my CV axel to transmission and that I would have to replace the boot. Not what I wanted to do but said ok as I was at their mercy and was told by their service advisor Francisco thats all they can do. (shoulda been my indication then.)Bought the dealer part (Rubber Boot) and had them replace it. 2 weeks later, I notice my boot is off. I took it back, they then said that I have to replace the CV axel and they now have the tool. The shop then said it was my part, not the labor. Now, if someone could explain how a rubber boot can fail and pop off unless not installed properly please let me know. Anyways, the shop owner Louse, said I would have to pay another 200+ for labor only to replace the axel now. I bought the axel, but I refuse to pay additional to this company for labor as I was under the advice of their service advisor Francisco to replace the boot cause they COULDNT replace my CV axel, but now they can. Additionally its a matter of 6 bolts, 5 lug nuts and 1 axel bolt to replace the CV axel. Ive already been quoted from another place for 125 for labor to fix this issue. I refuse to ever spend another dime with this company and will consider looking into legal matters to obtain a refund (small claims) and will report this to the BBB (Better Business Bureau) which I do not believe they are a BBB accredited shop. Even their Website states they will give service like it used to be, Dedicated Customer service, Highest standards of the Automotive service profession and a system for fair settlement should a complaint arise. Ive seen none of that. Yes, I said my fair share of words as Im out money and have used this shop several times and got Louis the owner saying to me Fork you( Im sure you can guess what was really said) you piece of crap. Of course I asked, "why am I a piece of crap", "cause your a piece of crap" he replied. (again not exact dialogue.) If going to an auto shop and following the advice from the advisor when their advice was not the appropriate measures qualifies someone as a piece of crap, then this definitely is not a quality repair shop. Ive never in my life had such horrible customer service. Considering Ive been loyal to this company and this happens. Do yourselves a favor, find another shop. Their website has the BBB logo yet if you look them up, they are NOT a BBB accredited business.

Nick Dietz

The accessory belt (alternator, water pump, engine fan, power steering pump) on my 2002 BMW 530i failed on my way to work earlier this week. I pulled over, checked Google Maps, and found that Shertz Car Care Center was only 0.5 mi away. I gave them a call to see if they could fit me in on short notice. I spoke with Francisco, and he said that they would inspect the car as soon as it got there. The tech found that the belt blew due to a failed idler pulley and said it could be fixed in a few hours. I needed to get work, so I could not sit around and wait for the repairs. To my surprise I was offered a complimentary shuttle ride to and from work (6 miles away). By mid afternoon, my car was fixed, the shuttle was sent to pick me up once I got off work, and that was that. I am extremely pleased with Shertz Car Care Center! Francisco (front desk) and the shuttle driver (didnt catch her name) were both very friendly and professional. The shops hours, 7am-6pm M-F, 7am-2pm Sat, and the shuttle service made it very convenient for me to drop my car off, go to work, and get back before closing time. I highly recommend Shertz Car Care Center!

Jason McKain

Youve been warned!! I took my Chevy Cavalier in for basic front end alignment for around $60-$70. They tried to turn it into $1500 job. (Thats more then the car is worth.) They took me into the shop & showed me a ball barring in between the rim & the spindle. So they replaced the spindle (which has roller bearings not ball bearings). They took me for $300 & the friggin car still pulled to the right when I got it back. They wouldnt warranty the alignment since I wouldnt spend $1500 on parts for the back wheels that "so they said Are making the front tires ware out faster & the car pull to the right". And that spindle that was replaced is perfectly good. So I took it home with me & its in my garage. Anybody need a drivers side front spindle for a 2000 cavalier? I have one you can have for free!! HOW IN THE HECK IS THIS PLACE STILL IN BUSINESS???

Anonymous User

I am from Germany and found the company by chance during a week vacation in TX. They deal with used CVs Police Cruisers as well. To make a long story short, I love that country and lost my heard to that 2003 Police Interceptor. I bought it and SCCC made the reconditioning and new paintwork plus preparation for pick up and shippment from Schertz TX to oversea Germany. Most of the work was to be made, whilst I was back in Germany and they did a perfect job! Communication and workflow was uncomplicated and the Crown Vic arrived in Bremerhaven - Germany in perfect condition. I enjoy riding the Cruiser in Germany and it has become a real eye catcher. I sill stay in business with SCCC when ever I need parts for the car. Service is great and price never a problem. Great people! Every time again ....

Matthew Moore

brakes were absolutely gone on my brothers truck. Showed up here without any advance notice. I tried to warn them how bad the brakes actually were... but even they couldnt believe how shredded the entire system had gotten. The entire brake system needed replacing, and this was no surprise to me nor was it an over-estimation by them. However, much to my surprise, they were still able to get the entire job done that very day before close. The bill was more than I wanted it to be, but in all honesty, more than fair for the work done. Well mannered, fast, knowledgeable, honest and fair. What else could you want?

Danica Carlson

They took every opportunity to offer fair and diligent prices and service. Their shuttle service gave us a ride to the hospital (a bit outside their usual driving area) and they were able to repair our vehicle same day. It required a piece to be ordered and picked up from downtown. We went back the next day for an oil change on a second vehicle because we were so impressed. I highly recommend this place for anyone who is wary of being ripped off or taken advantage of. These guys do a great job and deserve lots of repeat business.

Anonymous User

I took my convertible in for a/c check and charging system check. They reported that i needed an alternator, and i authorized the work. I delivered the vehicle in perfect running condition, but when they were done the check engine light was on and the vehicle would barely run. They said my computer went out and needed to be replaced for $900.00 dollars, and they refused to accept responsibilty. They claimed nothing they did could have caused it. Beware of this shop.