Firehouse Subs

Address:	2304 Coit Rd #680, Plano, TX 75075, USA
Phone:	+1 972-612-0055
Site:	locations.firehousesubs.com
Rating:	4.4
Working:	10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM

Location

Photos 63

Reviews 22

King Deniero

I went there last week before closing. I walked in and no one spoke to me or acknowledged me. There were only 2 guys working. One walked right past me sweeping and wouldnt make eye contact and the other guy was making a sandwich. He look at me, then continued making the sandwich without speaking. This was the first silence I have ever heard from a Firehouse Sub place. While I have eaten at enough locations around the country to know this is weird. I was there to order 4 trays for our office. As much as I hated to, I ordered it from Subway because it was close. I like Firehouse Sub, but this locations treatment rubbed me the wrong way. After leaving Subway, I still wanted Firehouse so I drive to 121 and Custer. As soon as I walked in, 4 loud greetings. I will just drive a little further for the better customer service. I talk with my money and the Coit at Park location will never see my personal or business money again.

XyroTR1

What a terrible experience, all of which stemmed from a minor, easily-remedied mistake. I went in today and ordered what are usually two very tasty sandwiches. I then proceeded to wait 40 minutes for my order to be made, only to be told that they had put it in as a phone order. The employee offered no apology, and handed me my 20-minute old now-cold sandwiches. I spoke to the manager, who offered no apology or anything until prompted by me, when he then offered a free bag of chips on my next visit. There will be no next visit, and I find it insulting that he offered a $1 compensation for not being able to eat a $16 meal. I had him refund the order instead, where he literally threw the refund receipt at me. I am extremely displeased with the service Ive received and I would NOT support this store because of the actions of the manager (IDd on my refund receipt as "Saul M.").

Anonymous User

Where do I start, First of all, it took a long time to prepare my order, Finally when they brought it out it was not the one I ordered. That is ok it happens, I agree. But a sincere apology would have been nice but the staff was rude and did not bother to say a simple "Sorry" for the inconvenience they caused. Personally, I had a bad experience.I will never take my family to the Spring Creek Firehouse Sub.

Anonymous User

My friends & family love this location. It always has great service and a clean store. We had a birthday party for my son. The store had set up balloons and took care of all our needs. AWESOME SERVICE.

Akash Patel

Favorite chain for hot subs! They have a huge variety of hot sauces that you can try with ratings on how spicy they are on a scale of 1 to 10. Definitely recommended!

Sa Chi

Foods is good! Hot and fresh all the time. Love all their options and the fact that they have so much variety on adding hot sauce.

Warp Factor

Standard Firehouse Sub shop. Best subs in Texas. Great place to go if you are really hungry. Excellent value. Highly recommended.

Thompson Du

Delish! I just wish I got a bit more for my buck. I dont like it when they offer a big of chips over fresh fries.

Edy Kremen

Probably one of the best sandwiches Ive had in Texas, got it fast and it wasnt super expensive either 10/10

Steven Kamp

Somewhat long line that went quickly. Food was made quickly. Food was delicious. People were friendly.

TWOK

Overall excellent. Best hot subs Ive had in Plano. The selection of hot sauces is particularly nice.