Service King Collision Repair of South Plano

4001 N Central Expy, Plano, TX 75023, USA

Address:	4001 N Central Expy, Plano, TX 75023, USA
Phone:	+1 972-516-0422
Site:	serviceking.com
Rating:	3.6
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 10

Reviews 9

David Starr

Dropped my car off on a Monday morning at 8am, was told the service writer was busy, so they had someone else do a walkaround on the car with me. He said they would get it in & give me a call as soon as they had an estimate. Waited until Wednesday morning and still hadnt heard anything from them, so I called. Each time I called I got the voicemail for the service writer. I left several messages asking them to please call me & let me know what was happening, never heard back from them. Wednesday evening about 5:30 I get a call from my insurance company that my check was ready to pick up. I asked what check? They said the check for my car, since it was totaled. I took the car in for about 30 small hail dents!!!! I called the car place back at 10 minutes before closing & they said I needed to come by & clean my personal items out of the car since it would be towed to the insurance lot. I drove in with a perfectly good car with some dimples & now it looked as though I no longer had a car!!!! Got it sorted out finally, got my car back, but now I have a salvage title on my car. With ZERO communication from the people there. Im extremely upset and will NEVER take another car there ever again.

Hello T

The person who handled the case was all right. The car was brought in for repair work. It was supposed to take only 3-4 days but ended taking 11 days! Fortunately, the other insurance party paid for the rental car. I was told that the car will be ready at 5:45 but had to wait one hour before I could pick up the car! They were supposed to also paint the side mirrors but they did not repaint the side mirrors (separate cost that I would pay myself). Several days after I got the car, I started hearing a rattling noise that only got louder each day. At first I thought that maybe the technician dropped something in the air vents but upon investigation, I found out that they forgot to bolt a part on either side, on the outside of the car. It was a plastic piece that fits below the wipers to catch debris. Unbelievable! I would not bring my car back to Service King. Now, I wonder if they bolted everything in place correctly! The overall repair was good but forgetting to do the extra job that was requested (they gave me an estimate for it) and forgetting to bolt down a part only shows carelessness!

James

The only reason one goes to a collision center is when you need repairs done. Understandably, it sure isnt a happy time, not to mention the rigmarole of having to deal with your insurance company. My experience with this particular shop has been nothing if not positive. Two years back when I came in for an estimate on mostly cosmetic work, I was treated well. The agent took the time to listen to what I needed done and worked on my estimates. I returned this fall to get my car fixed -- yep, those cosmetic repairs I had been stalling on. This time it was a different agent who, I might add, was just as good and professional, if not better. I got the impression that he took a personal interest in getting my vehicle taken care of in the best way possible, with as little trouble to me.

Tiffany K

Read the reviews online and was worried about taking my car here. My insurance company said they would not refer me here if they were not a trusted repair center. I am glad I did take it. Service was excellent to the time I walked in the door. Front counter ladies were nice, service person was even nicer. Ended up having to get a rental car, rental care people was nice and connected to service king so made it easy to get a car. My car was ready in 2 days. Excellent repairs were done. My car was even brought to me since I could not leave work and picked up the rental car. Service King staff went beyond for me. Again glad I did take my car here, I would recommend this Service King to anyone who needs collision repair.

Kayli Thomson

Horrible service. I would call over and over trying to find out the status of my car and would NOT get a phone call back. Then, turns out they didnt fix my compressor so my AC kept going out. So I called (at least 4 times!) trying to see if they could get me in, what they would take care of bc it was their mistake. Finally I just called my insurance company and told them what was going on. Thank you State Farm for being great! Within minutes I had a phone call from Service King. I took it in, they gave me some ridiculous answer to my problem and of course, my ac still wasnt fixed. I took it to my mechanic and found out the real problem. Im going to another location now to get it fixed - hopefully this will be better!

Eric Johnston

Henry Castillo- Service Advisor. Listen up Service King. If you dont take care of Henry, one of your competitors will. You never know who will walk through that door, experience the process and want to take it for themselves with a generous offer. As a veteran of the industry I can tell you that he not only "gets it", but he executes it well. You guys have obviously done a great job building the brand. Henry is kind of a natural at this. He possesses the it thing that is difficult to train, but to the trained eye easy to recognize and develop. You guys have tough business. Talent Assessment is King if you want to execute tactics to support your strategy!

Jenny Ashley

I have never received better service anywhere else. I brought my Chrysler Pacifica in for repairs and the first person I met was Henry Castillo, this man really knows his business. Not only was Henry extremely knowledgable, he was friendly, helpful and listens very well. He pays attention to detail and pointed out problems, that I missed and I spend a lot of time with my car. These people go above and beyond your expectations. Everyone I met was helpful and very nice, from Brandi and Keri at the front to everyone else I came in contact with. You guys are the best and I wont take my car anywhere else! Thank you, Jenny Ashley (thecprtrainingnurse)

hoang nguyen

Brought my car in to get an estimate for repairs, they were quick about it. Its amazing how they can estimate the repairs needed to be done on a car with out even looking at the car! All they did was basically copy down what the insurance adjuster had written down. They felt it was unnecessary to spend the time looking the car over themselves to see if possibly the insurance adjuster had missed anything or if they found any further damage. I would not trust this place go some where else.

Mycah B

I brought my car here to be repaired. Went to pick up my car after waiting around for 30 minutes the representative finally told me my keys had been lost. Not only did they lose my factory key they also lost my remote start key. Waited almost two weeks to get key programmed by a tech guy. My remote start key STILL has not been replaced. Its been almost 2 months and I still havent received my key yet and the representative is avoiding my calls. If I could give them less than 1 star i would!