Associated Collision Center Inc.

Reviews 3

AN

Andy Muldowney

I have never experienced worse customer service at any company, in any industry, in my life. This was the most frustrating interaction with any company Ive ever dealt with, personally or professionally. I quickly scanned reviews on here prior to going, but reading them now they certainly seem like two sentence shill pieces written by employees. This is quite long, so in summary: from the time I first took my car to Associated until I got it back was NEARLY 13 WEEKS. Yes, over 3 months. To start off, I will be fair and put blame for some of the issues I experienced with a poor initial estimate done by Allstate. However, the bulk of the issues rest squarely on Associated Collision. I had an Audi with some extensive hail damage from a storm in Dallas. Based on a recommendation, I scheduled the repairs with Associated. On the phone, I told the woman that I had the repair estimate from the Allstate adjuster, but there were some dents that had cracked the paint and obviously wouldnt work with the paint-less dent repair that was on the estimate. She assured me it would be no problem, and to bring the car by for a walk around. I brought the car by the first week in December. Again, I told the woman at the front desk that there was other damage and she assured me it wasnt an issue and made a copy of the estimate. They had previously told me Id be dropping the car off the same day, but then informed me they had to order parts and I should bring it back by the following week, December 11th, so they had time to order parts. The next week I dropped off the car and did a full walk around with Ronald. He told me they would have to order a lot of additional parts - quite frustrating when the week prior I had stressed the likelihood of this, and they had a full week to do it. Allstate had estimated only a few days for the repairs. Realizing this was clearly not realistic, I asked Ron for a "best guess" and he said 3-4 weeks. A few days later, my Allstate adjuster called me and told me hed just been out and approved some supplements. Assuming they were doing the additional work that had now been approved, I didnt followup directly with Associated for another week. Finally, thinking it had been a bit odd that I didnt hear anything from Associated at all since dropping the car off, I called them. I was told by Ron "Allstate just came by yesterday to approve the supplements." - funny, since I knew they were there over a week ago. From there, it was downhill. Ron was unable to give me an estimate on any basic task, such as painting, buffing, or procuring necessary parsts. For a company whos sole purpose is to repair vehicles, I fail to comprehend how they cannot give even a rough timeline for remedial tasks they must do hundreds of times a month. As the weeks dragged on, I can count the number of times I received proactive updates on one hand. I consistently had to call and leave voicemails or speak to someone to get any sort of status. At one point, I was told by Associated they could only do 4 hours of work on my car per day according to "insurance guidelines". Allstate wasnt aware of this policy, so if it exists, it seems to be internal to Associated. Even with this ridiculous "policy", based off the labor totals on the final bill it would have only taken around 6 weeks to repair my car - not 13. The overall quality of the work in the end is of an acceptable level, but never have I experienced such poor customer service or lack of basic communication skills. I would strongly advise against having any work done here.

DA

David Campbell

In August of 2012 my wife had an accident in her Porsche 911. She took her car to Associate based on their status as a Porsche authorized repair center and also a USAA approved facility. After a few months the car was done and I pointed out that the headlights and bumper didnt seem right and they adjusted them on a couple of different occasions. Last spring, late spring, a friend commented that the headlights seemed to be off as they were sitting directly on the bumper and he said something seemed off. We took the car to a Porsche Authorized Collision Center, Euro Pros in Gaithersburg, MD for advice. They mentioned that the bumper is out of alignment most likely due to something not being right and they would have to look at the area that the bumper bolts to. So after a few weeks USAA authorized the shop to inspect the area and see what if anything is causing this. Yes we moved to the DC area from San Antonio and yes this is about 3 years later. Euro Pros found the headlights were shimmed, yes shimmed in a Porsche but it wouldnt matter if it were a Kia. Simply poor work. Also, the front tub still has bends in it and the frame is bent down, poor finish work and cracks in the body putty from insufficient repair. USAA at first accused my wife of having another accident, yes, USAA accused her on speaker phone. Then they said it was due to a tire rubbing the vinyl wrapping on the front bumper that caused the body to have bent places??? Really? Then it was due to transporting the car?? What?? Transporting a car doesnt even involve the frame or subframes as straps are around the wheels. Then it is because it was raced? Her car is not a race car and has never been in another accident which can be proved by various shops that have touched the car over the years. Now Associated is claiming my wife wrecked the car again and is trying to claim they did poor work. However, ah, the written and documented repair order which will accurately show the work they did and now the work that has to be done to complete the repair as it should have been done the first time. They simply didnt have the equipment and/or expertise to fully repair the car. That is all. Funny, had they known what they are doing the repair order would have resulted in a substantial amount more than their weak estimate and repair. It is sad they are taking this stance and not being responsible for their lack of execution, knowledge and results. The fact that they are accusing my wife of wrecking the car again and having it repaired is nuts if you consider how much it would cost to repair that part of the car on ones own. Really??? Look at the other reviews about them and yes I know much more than I will mention here as I had to do business with them years ago even though there were issues.

KA

Kate Bunch

Updating on 5/16/17 I was told by Kevin that he wasnt returning my calls because the voicemail I left was "disheartening". He then told me my tire was MY PROBLEM in his lovely round about way and that I could come in and get my door fixed, when I expressed my anger and asked when they next available time frame I could come in was I was told that I didnt need to tell him why I was upset and then wouldnt tell me the next available time I could come in. Nice "courteous customer service". Not only am I livid with the situation, I am hell bent on ensuring people understand the customer service they will receive bringing their vehicle here. Lets talk about this awful experience. 1) the day of my accident the lady I dealt with had a horrible attitude. Like I chose to have my car towed there or to get in a accident 2) it took a them 3 months to finish my car "hail damage" being their excuse for the slow labor 3) my door is still not on correctly and leaks air 4) Camaros use different size tires in the front and back and while repairing they switching the two, leading my front tires to get cut by the wheel well while turning the car 5) they didnt fix all the paint and refused to assist 6) when I told them about the tires and door they told me I was SOL and wrong because thats not a thing. Here months later water is coming through the door and I am paying $500 to get THEIR incompetence/negligence fixed. DO NOT BRING YOUR CAR HERE. I brought it out of necessity and regret not putting my foot down until this day.

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