Keller Williams Home Locators

Reviews 8

DR

Drae Hood

I will never rent from this property manager again. They have no respect for you as a tenant, it is YOUR home for the duration of that lease, but they dont see it that way. They will not communicate with you before sending people out to the house, so you may get caught in your underwear in the morning in your living room with strange men at your glass front door and walking around the sides of your house. Great way to have a heart attack first thing in the morning, especially as single female. They dont reply to emails unless they want to. If for some reason the property manager needs to come to your house, she will park in the middle of your driveway and act like she owns the place (she doesnt). I dont trust that she wouldnt walk into the house without permission if she felt she had a reason. You can pay your rent on time every month and be a model tenant, and they still wont let you get comfortable in your own home. (3 stars because their service team is awesome and quickly takes care of things, and their office staff is really friendly, helpful, and understanding. but their business practices as a liaison between the homeowner and the tenant are lacking in fundamental respect and character)

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BETTY COBB

Trying to resolve issues with management is a nightmare. Luis Buitron (Realtor / Property Manager) is by far the worst property manager Ive delt with in my life. Discussing anything with him directly always ends up in a war like conversation. His customer service skills deserve 0 stars! He prides himself on the ability to contact you as he pleases but you dare not contact him directly, even after you have tried to take care of your concerns/issues through the proper channels. He will take the truth and twist it into a lie so fast your head will spin. Upon moving into the property the grass had not been cut or weeded properly, as well as the flower bed looked horrible. I was told Luis instructed only the yard be trimmed. Everyone knows since the previous tenant did not take care of the yard, they are usually charged. Then management should have the yard serviced fully and properly because I guarantee when I move out they expect that from me or I will be charged! Ive attempted to make contact with his supervisor to discuss these concerns...Im still waiting on a return phone call. On a better note, the front desk staff is very polite and helpful. Thank God!

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KE

kelley mcdougal

This is an EXCELLENT property management company and Id highly recommend them to anyone looking for a home! They are always very responsive to service requests and from my experience go out of the way to help. I conduct home inspections for another company and more than likely the reviews on here complaining about deposits not being refunded fully deserved any charges they received after move out. You would be amazed at the condition some people feel its ok to leave a home in when they move out. It is only fair for the management company to charge for those items because theyre going to have to pay for someone to fix the damage caused by the tenant. Weve been renting from them for a year and Ive found them extremely fair and our property manager Marc to be very responsive and helpful! I would suggest them to anyone that asks, it has been a great experience! They deserve 5 stars!

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JU

Julia Meyer

I absolutely agree with all these bad reviews. Do not rent from this company! Every time I called to speak with my property manager, I was told that they no longer worked there. This happened at least 4 or 5 times in the time that I rented from them (2 years). After a year of renting from them and making every payment on time, my roommate came home to find an eviction notice on the door stating that we had 3 days to vacate the property. After numerous calls to the company, I finally had to drive out to the office. I was told that it was a mistake with the payment website and wasnt apologized to at all. Every encounter I had with this company was frustrating. Oh, and like several others who have reviewed, I didnt get my deposit back, got a bill for $400 and a list of bizarre repairs that had to be made with outrageous prices.

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JO

Jon Dough

Rented from Home Locators for 4 years. I fell on some hard times and fell behind on my rent so they took me too court and filed a civil judgement for back rent which I promptly paid along with all fees within a month and satisfied the judgment almost two full months early from the terms we agreed on. When it was time to renew my lease nearly a year later they dragged their feet and rather than ask us to move filed for an eviction. Then found out that they never turned in the paperwork stating the previous judgement was satisfied. Now I cannot rent because no one will rent to me because of the previous judgement and soon Ill have an eviction on my history as well. They lied and said they filed the paperwork twice. Looks like my next course is to hire an attorney which will only cost me and them more money.

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LU

Luis Buitron

Every story has three sides. Your version, my version and the truth. Mrs. Cobb was very rude since the very first time I talked to her and the way she talks is very rude so I always felt she was being offensive and as far as the yard goes she was told there was a mistake on our part for not cutting it before she moved in and we would take care of it as soon as our landscaper had a chance. She got desperate and kept calling me to get the status of that when I had told her anything that has to do with repairs is dealt only and strictly with the repairs department, not with me. She couldnt understand that became an argument. I help many people everyday find rentals in San Antonio and they love me and love my service which goes the extra mile and Im very proud of it by the way.

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MA

Marco Martinez

The one star recommendation is more than this company deserves. This management company had stopped taking my calls, gave me excuses and false hopes when they were taking my call. They kept all of my deposit, charging me for normal wear and tear on the house I was leasing. I ended my lease in May and still have not received word on whether I was getting some of my deposit for disputed items. WARNING to anybody leasing or doing business with this company, record all findings in properties leased no matter how small, BE EXTREMELY THOROUGH when looking through property for defects or missing items because they will hold you responsible when lease is terminated. I WOULD DEFINITELY NOT RECOMMEND ANYBODY TO DO ANY BUSINESS WITH THIS COMPANY

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KO

Kourtney Velasquez

My experience has been nothing but easy and stress free! We had applied through another property management large& known in Stone Oak. It took a week for the company to get back to us because of multiple apps on properties ahead. As renters you dont have time to wait, properties go quickly in the summer market in SA. Home Locators web page is easy to manuever, the app period only took 24 hours and everything signed in 3 days. Marc was very knowledgeable of the property explained everything in detail and had a fence repairman there to write an estimate. Bad reviews are written in a moment of anger, many I read on here probably could have solved there issue communicating from the start of their problem. I would recommend this company!

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