Panera Bread

Reviews 4

JA

James Lauer

Todays visit was an epic fail. First i will say that my wife and i have been here before and have had positive experiences. We came tonight at about 8pm for dinner. They were not busy at all but the lobby area was pretty dirty and many tables were not wiped down this should of been our sign leave but for some reason tonight we carried on. We each got the pick 2 and used the kiosk which was pretty easy to use. So far so good. We got our drinks and the drink station was a mess and very sticky. My food came out before we even say down so the kitchen was fast but the problem with that is we had to walk the entire place and tried 3 tables before we found one that wasnt sticky. We settled on a less sticky table and the server said let me wipe that down for you but in the 15 steps to the cleaning station she forgot about us and went to clean up another table so we moved again. About 5 min later my wife food came out and honestly it was a joke. The sandwhichs were soooo small for $5.79. (See pics) I got the chipotle chicken and my wife got the steak cheddar. Both sandwhichs were smaller than a dollar bill and had hardly any meat. My salad was missing the bacon and my wifes was missing the egg (I will say the green goddess dressing was very good) I got up to get the egg and the server that forgot about us earlier saw me and asked what was wrong. I explained that my wife was missing the egg from her salad and she said "oh.. so you want that?" I am like "yes" thinking to myself like why would I get up and ask if i didnt want it :-) So she walked me over the counter asked for an egg and then walked off. It would of been nice if she would of offered will bring it to the table for me so I could eat with my wife but whatever. So I get the egg and bring it to the table and I can tell my wife is very disappointed with the whole experience so far. She got up to talk to the manager. She brought the tiny sandwhichs thinking maybe the cook was new and just made them smaller than they were supposed to be. The manager made excuses and ultimately said that they were correct and they were rolling out new products and the bread was bigger so it just looked like there was less meet. First of all we have had them before and they were bigger and there is NO way they could not been smaller. While my wife was talking to the manager she saw behind the counter and it was super filthy. I can understand the mess if they were super busy but litterly in the 20 min we were there they had maybe 5 orders come in and there were a total of about 10 customers in the lobby. We ended up getting a refund but lost our coupon for visiting 3 times in a month. Like I said earlier we normally have an ok experience but they really need to get their act together and offer better Customer service.

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AL

Aly Cox

I have been to Panera a grand total of 3 times in my life (this store and one other), and all 3 times Ive had new and interesting problems: The first time I ordered a panini from a different store, and when I got it the middle was still frozen. These things happen, so I just ate around it and went on with my life. Everything else was great. The second time, I ordered the Bakers Dozen Bagels on a Tuesday morning per their special via Rapid Pickup. I waited for about 5-10 minutes after I arrived because they did not have enough of a certain flavor bagel I had ordered, and they had to substitute. No big deal. But when I arrived at the office, my coworker discovered that I had received an open and partially used container of cream cheese. Gross! Nothing was done to rectify this, when I called about it I was told that I had to drive back to the store to get a replacement tub. Upon my arrival, I was met by a very apologetic manager who informed me that the tub I had ordered had been mixed up with the one they use for sandwiches. Nice. The third time, I ordered Rapid Pickup for myself and 2 coworkers in the office. Again, I arrived at the time I was told the orders would be ready, and again I waited for about 10 minutes before someone finally finished the drink my coworker had ordered and told me that the parfait on her order could not be completed due to no granola. The server offered me a pastry, but I asked if she could just crumble a cookie into it instead. She said yes, and after waiting for another 5-10 minutes, the same server returned to let me know that the store had no cookies. Panera Bread, a BAKERY was out of cookies. At this point I asked her to just give me what they had because a 15 minute trip had turned into a 30 minute trip and I had to be back at work. She insisted on giving me a complimentary pastry before I left, and I finally returned to work 45 minutes later. No manager came by, the manager was communicating with me through the poor server he or she kept sending back and forth. All in all, the customer service here has been decent when they screw up, though the general attention paid to the actual orders and customers is atrocious. The idea is to prevent issues like this before they happen, especially the issue with the open cream cheese. Im done with this Panera for a while, perhaps until a change in management has been made.

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SH

Shawntel Curtis

I ventured in this location a few days ago and the manager was kind enough to assist me in placing my order. While placing my order, I glanced over in the food prep area and there was a Hispanic male with spiky hair (who looked to be in a leadership position as well) who wiped his snotty nose with his arm and continued preparing food with his bare hands. I discreetly leaned over and softly told his manager what just transpired and to look over his food prep area. He essentially told me that people get sick during this time of year; he looked behind me at the customers who entered the building, and continued to complete my order. Immediately after, he handed me a copy of my receipt and asked the next customer in line for help. Their General Manager, Juan Bautista promptly responded to my online complaint and agreed to that what transpired was outside of their company standards. I am glad that he responded promptly, but in a blunt tone, what transpired is downright nasty! And in customer service 101, those under Juans leadership should have displayed empathy and concern and should have addressed the matter immediately, especially given that I was not trying to cause a scene alert their current patrons. I know that I am just one customer of no celebrity and whose loss of business is of little to no concern, but to all those who patron this location, pay close attention and try to stay clear of the BARE HANDED SNOT SLINGER preparing your food. :/

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A

Anonymous User

"Meh" - not impressed. Stopped by at 2:20 (post lunch-rush), not crowded, thought I would try a sandwich to-go and a box of goodies. Single person at the register - she seemed "put out" that I wanted to point-n-pick the pastries. But she got a box and started loading it up. Pastries are around $2.45 to $2.50 per item - all bread-y (similar to a La Madeline, but more rustic). 8 pastries for $19.40 + tax. A to-go sandwich ($8 bucks and change) was their full-size Hot Smokehouse Turkey Panini from their Signature Sandwich group. Great menu description. Sandwich was ready to go in 8 minutes. I grabbed my bag, drove 5 minutes back to work, and was - dismally unimpressed. Two slices of bread, a couple slices of turkey and bacon kind of smoodged together with cheese and a funky-tasting mustard (aka "sun-dried tomato ale mustard"). The bread was "small sandwich" sized - would have fit in a standard sandwich baggie with room to spare. Still warm, but kind of spongy (may be due to the short time in the bag). Served with a 4-inch chunk of french bread. Sadly, not a "manly" sandwich, and just barely enough to take the edge off of late-afternoon munchies. May give them another try - but this visit left me longing for "something else", perhaps "anything else"... JDMc

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