Quick Lane at Planet Ford

20403 Interstate 45 N, Spring, TX 77388, USA

Address:	20403 Interstate 45 N, Spring, TX 77388, USA
Phone:	+1 281-719-3733
Site:	quicklane.com
Rating:	3.3
Working:	6:30AM–7PM 6:30AM–7PM 6:30AM–7PM 6:30AM–7PM 6:30AM–7PM 6:30AM–5PM 9AM–5PM

Location

Photos 28

Reviews 11

Stephen Jones

Not really impressed with the knowledge or turn around for this facility for anything more than an oil change. I went there this past week to have my battery replaced and oil changed and it took 3 hours to perform this work. The oil change went fine and was completed within 20 minutes but the individual they had working on my car showed he did not know how to change the battery on a 2013 ford escape. He kept calling people over and what should have been a 30 minute task ended up taking 2.5 hours of my time. I knew how to remove the battery but it was still covered under warranty so I wanted them to perform the work. Once the battery was replaced and everything was put back I found they lacked understanding of my vehicles systems. I had to look up how to reset my windows one touch auto up/down control, reset the touch door unlock and I found that they neglected to reconnect the air sensor on my air intake they had to disassemble. The disconnected sensor cost me another trip out there to have the code cleared after I reconnected it myself. If you want your oil changed or perhaps tires worked on you will be fine. If you need something more complicated find a real mechanic...

Armando Guerra

Called up and was told one price. Showed up and the price changed. The guy didnt know if he wanted to charge me $70 or $80. Shouldnt the prices be set??? I really went in because of the price over the phone. He mentioned it included tire rotation so I went for it. I asked them not to wash the car and saw him write it down. Guess the techs didnt care to read and it was washed. Worries me that that may not care to read notes for other requests or comments. They did vacuum the interior floor which I appreciated. Oil change and rotation was done well, no issues. Didnt care for misleading pricing and fact that my request was not met. First and last time here, I typically go to Service First down Louetta. I was sorta in a pinch for time and it was close to home and open on Sunday.

Ndi Jeru

I waited 2 hours for a basic car wash which was subpar. Someone who came in after me (I had been waiting 1hr 30 mins by this time waited less than 30 mins and got their car before mine. I went up to the desk where 4 people were sitting not busy I stood there 5 mins before I was even acknowledge then Joel asked what do you need? I asked about he customer before me He acted as if he didnt know who I was referring to and he had just helped them. I asked about my car and everyone including the manager acted as if I just strolled in off the street and wasnt a customer. I finally got my car and will never be back ever and will tell everyone I know how I was treated. Horrible service!!!

Ulices sanchez-reyes

Do not go here if you want your car to function afterwards. I went in to get a transmission flush, had to go in the following day because the Technician did not properly finish the job even though they said, then 2 days after the initial transmission flush the gear shift breaks down. The quick lanes personnel are quick to sell you on their process being guaranteed by their company but that is not the case. I am now stuck in a town I do not know having to deal with the aftermath after quick lanes was quick to say that their guarantee will not cover it. This place is terrible. I was a loyal customer going for all my engine needs but not anymore. AVOID THIS PLACE!!!

christobal hernandez

I am very pleased with the customer service I received today. I only had thirty minutes until closing and I had to get a new battery that was under warranty. The teller explained what was going to happen and I was concerned of the. Process it would take an hour to test it. With me and my wife busy during the week she attends school and I work. I didnt know what I would do without the truck. I was given a battery and they said they will test it later. God works in mysterious ways. Thank you lord for people that love to help. I would recommend this store to anyone I know. Thank you again for all the help I really appreciate it. God is watching over us.

Jarod Konecny

Pretty disappointed. I worked in the customer service industry for 10yrs. When my store closed at 7, i helped customers till 7 no matter how long i had to stay after hours. But i called an hr before close, i had all my filters, i Just needed the service done and they said they sent half their guys home, and couldnt get to my truck. Seems kinda off-putting to basically say "no, we cant help you because we dont want to have to stay later then we wantbecause we close at 7." Ill take my business to jiffy lube, they took my truck in 30min before close, no questions asked, with smiles on their facts.

William Kendrick

I originally had a terrible experience when it came to this place. I reached out to the company and they swiftly took care of my problem. I was given poor customer service by a few individuals but mainly one woman. The company reviewed the tapes and saw what she did and took care of them. They personally apologized on the phone and told me that they do not tolerate that kind of behavior. Now they make sure to "roll out the red carpet" for me on my next visit. I couldnt feel more like a valued customer and this is how customer service should be.

Brandon Lewis

Paid for a tire rotation and it was not done, curious how many others they do this too and the customers dont realize it. Great service and fast, but did not complete work that was paid for. Will not return. I ended up having my tires rotated elsewhere and returned to the Quick Lane later in the day to ask for a refund of the work that was not completed. The manager was very nice and understanding, and apologized for the mistake that was made. My money was refunded. A honest mistake or not they did make it right.

Fred Abramski

Had a ridiculous experience this morning and will never step foot in this place again. All I needed was a state inspection and after being assured could be done quickly I waited 45 minutes only to overhear another clerk tell her customer that the inspector had now showed up and her car was first and wold be 15 or 20 minutes. To make matters worse the guy who waited on me said he didnt know. Ridiculous customer service and no excuse for it.

Emmanuel

while I recived service at the facility it was good. Dec 11th 2015 I needed its first oil change 2015 F250 diesel; it was Sunday that I noticed fume (diesel) in the cab after driving all across town the night before and on Sunday I looked under the hood and notice the oil cap off the fill neck it was on the battery just sitting there.. it closed on Sunday so Monday Im going to demand a new oil change. its a $55k truck ....

Sedona Pointe Leasing

Went there yesterday oil change. Guy tried to charge me extra 10 for nothing. When i asked where did that came from then he took it off. and their price is high. It was my first time, i will never ever go back , better try Sterling McCall ford you will get excellent service for cheaper price.