Firestone Complete Auto Care

27900 Tomball Pkwy, Tomball, TX 77375, USA

Address:	27900 Tomball Pkwy, Tomball, TX 77375, USA
Phone:	+1 281-547-0310
Site:	firestonecompleteautocare.com
Rating:	2.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–5PM

Location

Photos 21

Reviews 16

Charlie Pineda

Originally took my vehicle in because of squeaking sound and was charged near 400 for a cv axle repair. The abs and traction sensors signaled on my dash when I returned for pickup. Mike the manager and his tech spent nearly two hours trying to fix the sensor issue that did not appear when I brought my truck in. The sensor was broken on the left side the same day when replacing the left axle. I was told to bring my truck back the following day so they could service it. They spent another hour trying to resolve the sensor issue caused by them. The manager mike then quoted me for an additional 188 to replace the sensor. I told them when I brought my truck in there was absolutely no sensor problems why all of a sudden is there a problem. He said it was caused by a kit I had in my truck and could not justify fixing it. I have contacted the complaint number and still have not had the issue resolved. Horrible tech horrible management horrible service. Take your business elsewhere!!!

Ryan Bass

Take your vehicle elsewhere for an alignment because they dont know how to do them. They wasted over 2 hours of my time jerking off trying to align my truck. They have a state of the art Hunter Hawkeye machine and only know how to set toe on it which they didnt even do that. Whats the point of having nice expensive equipment if you dont know how to use it. They left me with a crooked steering wheel and my truck pulling to the right and told me they couldnt figure out how to align it. I went across the street to NTB and they did my alignment in under an hour and now it drives flawlessly with a straight steering wheel. Both shops have the exact same Hunter machine. Get yourself a new alignment tech that knows how to use the equipment.

Jack Moore

Two months ago and about 5,000 miles Firestone did the brakes on my Ford F150 Harley Davidson pickup. Well I had metal rubbing on the disc pad to rotor on the front left wheel. 5,000 miles and 2 months. Who are they kidding??? their position is its my problem not theirs. Now I needed to replace a rotor, caliber and pads. A lot bigger repair to one wheel. A $386.00 estimate. They were giving me the pads!!! Woohoo. I took it elsewhere. Why would I ever do business with them again? Better question, why would you?

Charles Gillen

A good place and good service. They need a little work on customer communications. They recommended a tire and I said I would just wait until next time and they said okay. I had a blow out the next day and another tire company said I shouldnt have been driving on those tires, I did not realize how bad they were. They should have walked me over and said we highly recommend you get a tire. I called the manager and he didnt apologize. I would recommend Discount Tire for future tires.

Synergy Loss Mitigation

I called several service shops for quotes to align the front-end on my GMC truck and none showed much interest in wanting to do the alignment. I called Firestone and spoke to the manager Jason and he told me to bring the truck over and he would work me in. Upon arriving, the store manager wrote up the ticket and Earl the tech immediately put it on the rack. Within an hour the front-end alignment was complete and I was heading home with my truck driving fine. Great service!

jorrie

We were on a road trip and got a small staple in the middle of the front passenger tire. Firestone told us they couldnt patch it and had to replace the whole tire for $168. Needless to say they were just trying to rip me off because it can be patched. I took it over to Walmart and they were able to patch it no problem. DO NOT go to firestone! They will rip you off!!

Marcelo Supriano

6 hours for a oil change? 3 days for a tire arrival? total of 5 days to complete oil change, tire replacement and alignment... left the store without oil sticker...Besides the manager Roger plus attention. definitely he has a serious problem with his workers in there! The team does not cooperate and perform accordingly...

Pamela Galik

This company and their employees helped me tremendously! They did the work and even did some they didnt have to, at no extra charge. I would take my car there anytime. Thank you Tomball Complete!

Matt York

This place is a joke. Fail auto inspection for wipe blades that are perfectly fine. Pay them $40+ to replace them or they fail the inspection. Scam. Never use these crooks.

tomball26 T

Tech got in my truck for alignment and drove it around just to drive it like a race car. I could hear him from a half a mile away by the hospital.

Kevin Ball

Manager is great, but some of the techs have tried to charge more than quotes. When in doubt, chat with the manager.

Lisa Mentzer

Perfect Service! Thank you Tomball Firestone.

Samuel Clark

Very helpful to those who need anything!

Danny Schulmire

Quick and they get the job done fast.

Adam Jason Sanchez

Great service