Tyler Ford

Reviews 4

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charles bornsheuer

Recently, my wife was driving her 2010 Ford Fiesta and was hit by a pickup and pushed off the road and into a ditch, sustaining minor injuries, but leaving her Fiesta totaled by the insurance company. At the same time, I was trying to get to the hospital when my old 2003 F250 had a fuel pump malfunction. Both vehicles ended up at Tyler Ford. We ended up having to get a long term lease on a rental can in order to get around while waiting for all the various agencies (two insurance companies, the police, and many searches at all kinds of dealership in the North Texas area. Fortunately, the Service Representative, Mr. Scott Harrell understood our situation and set their diesel mechanic working on the truck which was promptly fixed. I have not needed to return as the truck runs nicely now. However, since my wifes car was completely destroyed, we had to experience an extended search looking for a 2016 or 2017 which had specifications as close to her wrecked on as possible. (She regretted terribly her original Fiesta had been she lost.) Eventually, as we were about to give up on the usual hype and pressure to buy something we didnt really want, my wife got a call from Tyler Ford informing us that they had an almost identical match for her. Although we would have preferred a 2016 model, there were been none to be found (or, none that anyone else would help us find) and we eventually went ended back up at Tyler Ford and were introduced to a Mr. Kirby Kimberly, a salesman at Tyler Ford. Mr. Kimberly also understood our problem immediately and showed her a 2017 model. It was indeed almost identical to her 2010, but upgraded somewhat, but to her, it looked and felt like her 2010 -in particular for the ease of driving it as well as the over 40 mpg she got while driving - mostly highway, of course.... but it turned out she could not have asked for more. Mr. Kimberly outlined a deal that was as fair as Ive ever seen (Ive bought many tens of vehicles during my life and career, so there wasnt much I hadnt seen in terms of deals for automobiles...). Basically he showed us all the various invoice variations and what they meant and explained the differences. He also shared the dealer EOY bonus half and half and gave us a pretty good deal on an extended warranty as well (that is, the warranty department did). All in all , both my wife and I are very satisfied with both the dealers grasp of our need and the application of that understanding in satisfying our requirements while keeping within the scope of our budget. In short, I would definitely recommend anyone needing a vehicle - either a new one or repairs on an old one, would do well to visit the Tyler Ford dealership first - or at least at some point in their search for someone they can trust to repair an older car or purchase a new one.

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Zach Klein

My wife and I recently moved to Tyler. My wifes Escape needed a water leak around her sun roof repaired. My wife and I have to be at work early in the morning, so we arrived at 7:15a to drop off her car. We noticed the service department didnt open until 7:30a, so my wife went to the key drop box to deposit her key and fill out the information form. It was pouring rain and no forms were left in the box. My wife went to the front door, where four employees were sitting at their desks, to request a form for the drop box. The employees watched my wife knocking at the door while she stood in the rain. They made no attempt to help her, or even approach the door to talk to her. She left her key in her car, and called at 7:30a. The employee that answered the phone was extremely rude and inconsiderate. I called them that afternoon and asked to speak to that employee. I very politely explained how disappointed I was in their treatment of my wife. He informed me that the service department employees do not have keys to the doors and it is their policy not to open the doors or interact with customers before 7:30a. When we arrived to pick up her car later that day, we asked to speak with the service manager. After explaining the situation to him, he reiterated that his employees cannot unlock the doors and their policy prevents them from helping customers before 7:30a. When her car pulled into the bay, I immediately noticed the tape I had applied along her roof to stop the leak was still there. They had clearly not done anything to address the leak. I pointed this out to the service writer and manager, who appeared very surprised and confused. They had no explanation for the tape left on the car. We left the car overnight, and had the issue repaired by the following day at no charge. Up to this point, Ive had relatively decent service at Tyler Ford. However they rank far below my hometown Ford dealership service, who are top notch, always go above and beyond for their customers and would never leave a girl standing in the rain outside their door. We will likely continue to have our vehicles serviced here out of location convenience. One more experience like this, and our business will go elsewhere.

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Edward Silva

I went to Tyler Ford on 7/18/2015, & found a used Mercury Grand Marquis with only 43,000 miles on it & it ran great. They only thing was the oil gauge was not working. Cody Fox was the sales agent & he gave me his undivided attention & worked out our fair deal. The oil gauge was to be fixed & to my surprise he offered a loaner car while we had the car fixed. That was so nice! We picked up the car the next day & I noticed a miss in the engine. I called Cody & reported this to him. I thought perhaps a wire had come loose or a vacuum leak had been accidentally disconnected while being fixed in the service department. Anyway, the car is driving well except for the miss during acceleration. I plan to run some fuel cleaner through the tank. Will advise further if the miss turns out to be a major problem. I would buy my next car here because I did feel like part of the family! Ok, this is the rest of the story: On July 27, 2015, been driving around in the above listed car & the check engine light came on. The engine still has a miss, so I drive it to Tri-County Ford in Maybank Tx., & tell them about the car & the check engine light. The service advisor, Scott Kinney says if I can leave the car they can get right on it. I was surprised it was so fast to get the checked out. Within 2 hrs. they have diagnosed the problem being a bad coil, spark plug & wire. I approved the work & picked up the car within 3 hrs. The car drove like new. Kudos to the service dept. of Tri-County Ford! So, my car buying experience was not perfect. After the sale was the end of the honeymoon. Eddie

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Anonymous User

Good friend just over her divorce made mistake of trusting this dealership on purchasing a legend green mustang convertble. They cheated and lied to her. To purchase this loaded car and new color, she had to put down a large downpayment before the offered her price. "They had to find the car....may not be available". Found one (claimed in Chicago) and gave her the full retail price plus $ 3,000 extra (because it was a special car). She agreed and forked over the additional money and signed an expensive and foolish sales contract with loan of around 15%. She has since learned to look over the fine print closely. The payment seemed high but she could afford it. She did notice if was for 7 years! But the best of all, and I am sure the manager and boys in sales had a big laugh and hoot over this-----they called her up and said, "Dealership in Chicago, who has your car, said they want more money to release car from lot". What are we going to do, they lamented to her? After a brief discussion salesman suggested she could get car by buying an additional premium. She again, forked over $ 3,000. premium to have dealership release car. How is that for making a young divorcee really pay for her naivete in dealing with the "good-old boys at Tyler Ford". Happen 4 years ago and same old boys are still running the place. I would not have my roller skate adjusted there and certainly would not buy anything from them! Redneck and Ruthless People

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