Service King Collision Repair of Humble

450 FM 1960 Bypass Rd E, Humble, TX 77338, USA

Address:	450 FM 1960 Bypass Rd E, Humble, TX 77338, USA
Phone:	+1 281-446-6660
Site:	serviceking.com
Rating:	3.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 18

Reviews 7

Jackie M.

This location doesn’t care about customer service. My 6 month old car was in the shop for over 44 days to replace a fender and related repairs due to an animal encounter (this is not including the 9 days I waited for an appointment and the 14 days I waited for the parts to come in). I was called into the shop 5 times to approve the work only to return home empty handed. I’m upset about the excuses I heard and the things that had to be corrected that had nothing to do with my accident. The first time I arrived for inspection it was obvious the car was not ready nor had it been looked over by Victor before hand. My insurance paid for 3 parts that were not on the car (a chrome piece, a plastic protective coating, and a new hubcap). In addition, the new fender was misaligned and the paint had numerous flaws (painted over dust particles, etc). After discussions I was told that the fender could not be corrected, that their paint booth is not a ‘dust free’ environment and I shouldn’t expect a factory finish even if my car was only 6 months old and I would have to live with what I had (in the end I took it home with 2 small paint flaws, that is the best I could do). After the third inspection these things that were unfixable were repaired (not to my total satisfaction, but better), but for the next 2 weeks it seems like they had to keep repairing things that had nothing to do with my original accident. These items include: overspray on the hubcaps on the opposite side of the car, a window sticker in my undamaged window was ruined, my passenger seat and center arm rest had greasy dark marks on them, my trip odometer was reset for some reason, discoloration on my door weather stripping, etc. The manager and Victor were not polite and messages I left for them were not generally returned. They also put about 12 miles on the car. If you choose to use this facility, inspect your entire car thoroughly before accepting it and insist they get it right.

Brian McIntyre

I wrecked my vehicle and tore up the entire front end, so the damage was significant. Service King Humble was good about communication, but eventually missed their own timeline. They were late. When I went to pick up the truck (on a Saturday morning, which is convenient) I found a blemish in the paint and one part that was reported to have been changed for a new part but appeared to be the original. I only report this because the part was scratched and dirty. Then there was the matter of cleaning. When I wrecked the vehicle, fluids from the radiator and transmission were all over the highway and inside the engine compartment. This was not cleaned and now when I drive I smell the fluids as the engine heats up. The wrecker driver threw the front grill (covered with transmission fluid in the bed of the truck, staining the spray in liner. This was also not cleaned. The entire process is a little sketchy though. These guys are a preferred vendor for my insurance company, which means no adjuster looked at the vehicle. I may be a bit cynical, but that is a bit of the fox guarding the hen house isnt it. I may have come out of the deal better under this method, but somehow I feel like there is an opportunity to screw me and/or the insurance company over...and Im just not that excited about the absence of checks and balances.

William Kern

Working in the service industry, I know many comments people send are negative. Nowadays it seems rare that people take the time to send positive comments but in this case, I feel Mr. Grimes went above and beyond what is normal in the service industry and I appreciate all of his help and the entire staff at the Service King in Humble Texas. I had the option twice to take my vehicle to BMW of North Houston but chose Service King primarily due to Mr. Grimes’ professionalism, knowledge and customer orientated service. James kept me updated by routinely calling me and letting me know the status of my vehicle, which I greatly appreciated. I did not expect this as I have not received this type of service in the past from other collision centers, to include BMW. This was extremely impressive to me - it is for this reason I wanted to thank and acknowledge Mr. Grimes for all of his help and patients dealing with me; (an extremely demanding customer) not only for getting my vehicle repaired but most importantly his commitment to customer service and satisfaction.

Bryan Dawson

I was very disappointed with my recent experience with Service King. They had my car for 2 and half weeks for what should have been a relatively quick repair job. In fact it was through to their "reassemble" step by the end of the first week, but it took them another week and half to finish it up. The worst part by far was their complete lack of communication. I was assigned a service rep, but after an initial email he went silent. He did not respond to my email or my voicemails. The only way I got any status on my car was if I called them up and talked to the "operator". To top it off they found two issues at the very end (a coolant leak and the high beams not working) after it had been just sitting there waiting on a part for over a week. Why didnt they fix those while it was just sitting there waiting? Lets just say Ill be going somewhere else if I ever need work done again.

Kat Marion

I will never use it service King again. They are the worst collision repair center in humble. It took a full month to repair a broken window and some scratches on my vehicle in the meantime all they did was wait around and lie to me about when my car was going to be done. Heather at the front desk finally told me after 4 weeks that my car was done, tell when I Drive there I called said I was on my way but I might be a few minutes late, and she said no problem I will wait for you. However, when I arrived no one was there the lights were off and she had left. So not only will I never recommend their business to anyone , and I was so unsatisfied with their service I took the time out of my day to write this review

Anonymous User

Outstanding Service! Very passionate group of individuals that truly focus on complete customer satisfaction. This is my third time having to have my vehicles repaired with them; they constantly kept me up to date with all steps concerning my vehicles. Mr. James and Ms. Heather are some of the nicest people I have ever dealt with in any customer service forum, BIG KUDOS TO THEM! I am military with intent to retire in Humble and I will ALWAYS use them for my auto body service needs. Thank you very much for your compassion and professionalism, I did not just feel like another pay day. They truly care and ensure the customer is completely satisfied. Thank you!!!!

Anonymous User

Every one was so nice, informative and professional. I did just get my car back yesterday, so cant comment on how they will perform if something is wrong with my car and I have to use exercise the "Life Time Warranty" However, they way they treated me through the process of getting my car to me like new was great and I dont see them treating me any different than before. I love how often they keep me informed on the progress, and they text you instead of call you for everything, which I loved! Special shout out to Heather, she was such an angel:)