Address: | 175 N 1200 E, Lehi, UT 84043, USA |
Phone: | +1 801-919-8795 |
Site: | cascadecollision.com |
Rating: | 4.3 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–12PM Closed |
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jrbazi
As a vehicle enthusiast I spend lots of time with service providers. (Mechanics, Paint Shops, Audio/Video services) My experience has shown me when you work with service providers you usually have to deal with their strengths and weaknesses. Examples are; Great Product / Bad Service or Great Mechanic / No availability or even Great Work / High Price. Every vendor has their brain damage. I have now used Cascade Collision at three different occasions and heres the bottom line; " They dont create any brain damage." Great price, great service, great follow through and get this even a great warranty on their work. Im my experience this is very rare in the automotive industry and to be commended. They do great work and stand behind it. When I pick up my vehicles they are always delivered on time, freshly detailed and fixed right. Just a pleasure to deal with. Highly Recommend.
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P christensen
They had good customer service. I was in a minor fender bender requiring front bumper replacement. They were able to schedule an appointment for me to get my car worked on. They gave me a time-frame in which they could fix it, and then exceeded my expectations for getting it back. They had a problem getting the wrong part from Honda and that delayed getting it fixed. They called and informed me each step in the process to keep me informed. When I got the car back everything looked good except the front left bumper had a minor scratch. I dont care because my car has a lot of scratches but if you expect perfection then you would want to inspect before driving home. They were a lot quicker than other places that said they could help me unlike Ken Garff who said they could then wouldnt even call me back.
MI
Michael Wadman
I would recommend Cascade Collision to anyone. They fixed my bumper on my Dodge Durango and went above and beyond fixing the repair. Little scratches from bugs on the front of the hood (not part of the repair) had been buffed out. I hit the bumper on the front drivers side and it caused a very small separation over on the passenger side fender. I didnt think they would notice it and I expected it to still be there. But, they found it and fixed it! My bumper was broken for a few months before I decided to fix it so I also hadnt been very motivated to wash it. The first thing I was planning on doing when I picked up my Durango was taking it get it washed. However, Cascade had already washed and detailed it inside and out.
TU
Tug Wagstaff
We were referred by AAA Insurance to several shops in Utah County to do some body repairs on our Scion Xb following an accident in which we were rear-ended. We chose Cascade Collision in Lehi to do our work. They were great in coordinating efforts with our insurance company, the at-fault drivers insurance company, the car rental company (who provided us with a car while the repairs were being completed), and our schedule. Cascade even vacuumed and cleaned our car after the repair. On the day they completed the repair, they called to tell us when the car would be ready and offered to set up the transport through the car rental company. Everything has worked out without a hitch. Thanks Cascade.
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Shari Parkin
I have nothing but great things to say about Cascade Collision Repair. They repaired damage to my SUV after an accident & did an amazing job! It looks brand new! There were unrelated issues along the way that they went out of their way to take care of for me. I didnt have to worry about a thing with my insurance- they dealt with everything, including extending my rental car reservation. Allen Heinze was amazing & always kept me up to speed on the progress of my vehicle. They offer an incredible warranty on all of their repairs that can be transferred to the next owner. I would highly recommend Cascade! They made what can often be a stressful experience as worry-free as possible & went above & beyond.
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Amanda Lind
We took our car to Cascade Collision after a minor fender bender. They had the lowest price, the nicest office and staff. They fixed our rear bumper up and it looks better than ever. On driving home I discovered that our power locks and windows werent working when they had been before we dropped the car off. I took it right back and they fixed the problem in only ten or fifteen minutes-which I was really grateful for! They even handled all the rental car arrangements! I would absolutely recommend this place and would use it again if need be. I definitely felt our car was in good hands. Thanks Cascade Collision!
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Debra Fotheringham
The coordination with the insurance agency was top notch. Manny spoke with the agent and any other people involved in working our claim. He did this personally and sometimes daily to move things through smoothly. He had more luck in getting results with the insurance than I did. Cascade Collision had my rental car set up and reserved even before my insurance could return my calls. The receptionist is excellent and very friendly. I mostly spoke with Katy. I would recommend them to others as my son in law recommended them to me initially for an estimate............ and then to have the work done.
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w burningham
Cascade was great to work with. Fabulous customer service, worked smoothly with my insurance company. Everything was explained to me before handing the keys over for repair, including insurance issues, possible radiator and condensor replacement. Estimate came in 2-3 business days. They estimated my car would be out of service for 8 days and it was ready on the 8th day. They did extra touch up on some scratches from a previous accident. Paint color match was great. Overall seems like a quality job. Like I said, great staff and customer service. I would recommend to anyone needing collision repairs.
MI
Mike Burns
Everyone is very pleasant and nice! They had the rental car people there promptly, but I wouldnt mind hanging out in their waiting area (Clean, comfortable, well stocked fridge etc.). Nice people too! The work on my car was impeccable! I hit a tire flying across the freeway and there was damage to the front bumper. Now the front bumper looks so good that the rest of my car looks a little dumpy! They did all they could for the rest though, my car was delivered detailed and looking fabulous. If you can choose, use Cascade Collision. If your insurance company wont let you choose, switch companies!
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Jonathan Seiter
I have worked with these guys twice and both times they have been great! During my last visit the insurance company was giving us trouble about the amount of work that needed to be done. Without any prompting from me the manager contacted the insurance company and went to bat in my behalf. They could have just accepted the quote from the insurance company and cut corners but they wanted it done the right way. All the billing went directly to the insurance company from them and I didn’t have to worry about a thing. I highly recommend them.
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Shannon Bender
We are thrilled with the quality of work and service from Cascade Collision Repair. Every part of our experience was exceptional. Their staff is kind and knowledgeable. They finished our vehicle sooner than expected and really went the extra mile by vacuuming out our car. They coordinated the repairs through the transmission shop expertly so there wasnt a single delay. We have more work that needs to be done (unrelated to the problem we sent it in for) and will definitely be giving Cascade Collision Repair our future business!