Expert Plumbing, Heating, Air and Electrical

372 D St E, Salt Lake City, UT 84103, USA

Address:	372 D St E, Salt Lake City, UT 84103, USA
Phone:	+1 801-416-3522
Site:	expertplumbingutah.com
Rating:	4.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 34

Reviews 7

Bridget T

I have had a continual string of issues with Ben Franklin Plumbing. I originally called them out to have the disposal fixed and unclogged, and to have the toilets fixed so they would stop running. A plumber came out and unclogged the disposal and replaced the flapper and accessories inside the toilet, but neglected to fix the second toilet. Within two days the sink was nonfunctional again, and the fixed toilet was still running, in addition to the second unfixed toilet. A second time a plumber from Ben Franklin was brought out, and they attempted to fix both toilets. I was charged for this second visit. The toilets were still running. At this point I called a different plumbing company, which removed the disposal completely, and adjusted the toilets so they would stop running. I called Ben Franklin to discuss having my payments refunded, and it was agreed to by the billing manager that the full amounts for both visits would be refunded. Over a month later, and no refund check yet received, I called again. During this call the billing manager back-pedaled and said she did not have the authority to issue a full refund, and that she does not believe the problem was not fixed. It is very sloppy management to not have called back or tried to resolve the issue. Instead, Ben Franklin Plumbing left it alone, presumably hoping I would no notice their failure to follow through with their agreement. At this point supposedly I will receive a call tomorrow about whether or not the owner has authorized this full refund which was already agreed to. I find this sort of behavior unprofessional and frustrating to deal with. I would not recommend Ben Franklin plumbing. UPDATE: I did not receive a call "first thing in the morning" as promised, and I had to call back the following day. However the full refund was granted, and they promised to have the refund in the mail by the end of that day (Friday). The refund came promptly on Monday, which I appreciate. In addition, they included a gift certificate in the hopes of earning my business back. They have not earned my business back, but I do acknowledge the thought. They also asked that I update my google review to reflect my satisfaction, so: Overall, I am slightly less dissatisfied with this company. They did finally follow through on their promises after I continued to contact them, but the process was entirely too time-consuming. I would recommend this company at your own discretion.

Larry Scroggins

Just had a good experience with BFP and their plumber Scott. I was attempting to fix some frozen water lines which were improperly installed on an outside wall. I was trying to find the exact location in my basement storage room where I could open up the sheetrock in the ceiling to let in warm air just below the cold spot on the wall with frozen lines. After taking what I thought were very careful measurements, I drilled an exploratory hole. Unfortunately, I was off by 1/4 inch and I nicked a gas line. Whoops!. After I ran to shut off the gas, I called BFP who were able to send someone within an hour. Scott first had to dismantle the old set up (which also had not been installed to code). He then had to maneuver in a very tight space in the ceiling to remove the damaged piece and reconnect the line to the new correctly installed inlet pipe. It took a couple of hours but it was all back together with no leaks (he did check it out thoroughly). A job well done with a cheerful attitude. A word to the wise - be careful where your drill!!

Scott Shea

3 stars for fast same day service. The plumber, however, was unable to identify the problem. I had no hot water pressure in 2 sinks but full pressure in the showers. He kept thinking it was the hot water tank - well obviously not since I was getting hot water elsewhere in the house. He wanted several hundred dollars to diagnose the problem but after 15 minutes I knew the problem was with the faucet because the supply lines had plenty of pressure when I disconnected them from the sink. Gunk got into the supply lines inside my faucet. Tried replacing the $9 cartridges but that didnt work. Replaced the $75 faucets and up and running. Took me 4 hours to do all that which included 2 trips to the hardware store, but saved me plenty of money. The plumber was decent though, and only charged me the $29 service call and not the extra diagnosis fee (for the non-existent water heater problem) but then again he only spent 45 minutes at my house and couldnt solve the problem.

Krystyna Winn

I had a fantastic experience with them. Nate was able to come to my house the same day that I called, and he installed a new tub and shower trim kit without disturbing the new tile on my wall. He installed a new toilet for me also, and when we noticed the lid was chipped he brought me a new one for free on his way back from work a couple hours later. When he was there he gave me advice on a leak that we were having totally free of charge, just to be nice. He said it was easy enough to fix ourselves and showed me on amazon the exact part I needed so we could get it done without having to pay a plumber because it was an easy fix. I have used another plumbing company in the past but for the issue I was having they couldnt send someone out for several days, so it was lucky I found Expert and now I will only be using them in the future! They are fast, kind, and do an expert job!

Peter Adler

I waited too long to replace an old water heater. It sprang a leak and flooded my utility room. John from Ben Franklin was able to show up in a couple of hours of my call, well after hours. He only charged me $29 for the after-hours fee. He quickly stopped the leak so we could turn our water back on. We then discused options for new hot water heaters. After doing some research that night, I called him the next morning to have him come back and install one. He fit us into his schedule despite being terribly backed up (in fact, of the ~10 plumbers I called that morning, he was the only one who could make it that day). We really appreciated his willingness to accomodate us, and the work seems first class.

Chris Berg

Chandler was very friendly, professional, and knowledgeable. He listened to my problem and knew right away how to fix it. He had everything he needed to fix my problem on board. He spent around 45 mins or less (didnt seem like he was there for a long time but long enough to get the job done right!) replacing a bad PRV on our water main. He left the area he was working in cleaner than when he left. We were very grateful for his good customer service, skills and know-how because it was the day before the 4th of July and we were expecting company and needed running water without our pipes exploding! I will definitely use Expert again if all of their service guys are as good as Chandler. Thank you!

Scott Seiter

The office staff was friendly and willing to provide a price range unlike some companies that wouldnt tell us anything about price until they showed up. To top it off, one of the other companies wanted to charge us a nonrefundable $69 to give us the privilege of an estimate! Scott arrived in a timely manner and was great! He was quick, willing to explain everything he was doing in detail, and was very respectful of our home. He was careful not to let water leak anywhere, took time to clean up well and leave things just as he found them. He even noticed an issue with slow flow in the bathroom sink and fixed it on the spot, no charge. Ill use Ben Franklin Plumbing again!