The Gym at City Creek

Reviews 6

BE

Ben Bradshaw

Facility: 4 stars Staff: 2 stars Management: 1 star Location: 3 stars Accessibility: 1 star Affordability: 3 stars Crowd: 3 stars Facility: Equipment is mostly new and kept up to date. Things that break are fixed. Things that are worn down are updated. Has about everything that you would want for cardio and weight lifting. I never did any of the classes, but from what I had seen, they werent ever too crowded. But the layout is kind of strange. the machines over here, the weights over there. Plus, the 1 elevator as the only entrance (more detail below) is so slow and really annoying. Staff: Not the friendliest bunch. Mostly unenthusiastic looks, unhappy his, and not excited to help you if there is an issue. Plus, they never know what the problem is and always say youll have to talk to management who is never there. Management: Probably the worst management Ive ever dealt with. Slow to respond to anything. Calls. Emails. Texts. They dont really care about you as a member. You are a customer that should feel privileged to be allowed to enter their sacred facility. I went through a long back and forth game of being forced to re-sign up as an individual member since my name was "lost" in the system, and forced to pay the start up fee again. Then, I obliged and paid it. Then, a few months later, my scanner stops working. I check my credit card and they never charged me for anything. So I guess a couple free months for me, but seriously, they couldnt even figure out how to charge my credit card. And then guess, what, my name and number was lost out of the system, again! Im done. Not going back to this place. Location: Cool that its in city creek, good if you live downtown. But for me it was a little drive. Accessibility: This is maybe the worst part of the whole gym. Seriously, they only came up with the great plan to have one elevator to lead to the entrance. This elevator is used by the entire City Creek mall as well, stops at all floors, and gets pretty crowded. There is no stairs access. you cant easily get into the gym in anyway. You are forced through one, crowded, slow, elevator, in and out. There kind of is a back way, through the condos elevators, but its a maze and takes longer. Affordability: Not the best priced gym, but about what you would expect for a city center, supposedly upscale gym. At least they dont force yearly contracts down your throat. Its something like 80 bucks a month for an individual membership, plus first and last month, so your first charge should be like 240 bucks, if they figure out how to charge your credit card and if their computers remember your name. Crowd: The people there are cool. Mostly downtown living people that are well off. You dont get the gym rat or bro vibe. If anything, you get the "youre below me" vibe from some people trying to look rich and successful, from males and females. But, kind of like new yorkers, the people have a think candy shell, it still is a shell, but once you break it people are friendly and you wont really have a problem. Overall: I wont go to this gym ever again. The only bad part is there arent many other options that are in the same class as this gym. Vasa is a zoo, 24 hour fitness is rundown, and the local gyms are too small and dont have everything that you need. So if you are willing to put up with some inconveniences, can afford it, fit in with the people, and can deal with the elevator in and out, then it is the gym for you.

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MA

Madelyn Norman

This Gym is great! Dont listen to the bitter reviews. The service is great! No cancelation fees ( you just have to let them know a month IN ADVANCE if you need to cancel). You get a free Fitness assessment { mini personal training session} upon sign up. The classes are great. Its WAY less crowded than all the crappy cheap gyms and they keep the facility VERY clean. They also have an in house hair salon, physical therapy office, and smoothie, shake and snack stand (great for pre and post workouts). Their trainers are all trained professionals and your workout/ diet plan can be way more personalized than VASA, Plant Fitness, or any other gyms. They great to work with schedule wise and give you the most for you money. They provide towles for the shower and pool. They also have good digital pin number locks so you dont even have to bring a lock and its alot more difficult for anyone to even attempt to steal your stuff.The equipment is all pretty great and they have stuff that Planet Fitness and 24 hr Fitness dont. Some of the Machines could use a little TLC ( I can only think of 2) I just wish the pool was open the same hours as the gym.

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TY

Tyler Anderson

I have not had a worse customer experience in 10+ years. Ive had a membership with The Gym for nearly 2 years but canceling has proved nearly impossible. Ive had to go down in person now 3 times to take care of it - the first time because they told me I had to sign paperwork in person, the second time over a month later because they were still showing me active so Paramount Acceptance pulled out another monthly payment (which they wouldnt reverse despite my having canceled over a month prior) and the third because it happened yet again and now their phones dont even work. One line is completely garbled (if you do happen to get through) so you cant understand each other and the second number never gets answered and goes to a full voice mailbox so you cant leave a message. Unbelievable - I dont have time to deal with this much incompetence and poor management.

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LE

Lexi Christiansen

Ive just started going to the gym, and Im truly impressed. The Gym has everything you need no matter what type of workout regime you follow. Everything is always clean, and its never too crowded. The staff is so cool and friendly. The pricing might seem a little intimidating at first for a common gym, but this is not just any gym. Totally worthy the money. One more thing: With the subscription you get a free personal training session. I had mine with Patrick, and he was awesome. He helped me map a diet plan for me to get where I want to be, and we had an awesome workout afterwards. It definitely enriched the experience. So, I totally recommend the Gym + Patrick combo.

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JO

Jonathan Hull

the gym used to be maintained well, reflective of their higher cost, but in the last year or so, nothing gets maintained or repaired anymore. the staff and owner simply blame it on trashy customers. many lockers and showers are broken, locker room dirty, treadmills often out of order, towels not washed properly, steam and sauna often broken, weights missing, machines without clips or attachments, and usually months out of order. unfortunately, they have a near monopoly downtown with the businesses sponsoring membership, so theres little incentive to change.

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ST

Stephen Szwiec

Pros: * This place has every peice of equipment you could think of * Never too crowded * Never had to wait on equipment * Never had to deal with gym horrors like someone doing curls in the squat rack; people who are here are here to train * Spa, sauna, and swimming all good * Wonderful yoga sessions Cons: * If you need a "personal touch" to your gym, this isnt the place for you; there are great classes, but if you need a PT go to 24hour or any UT Cross-snap * 69$/mo., 100$ sign up (keeps out the crowds lol)

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