United States Postal Service

801 N Redwood Rd, Salt Lake City, UT 84116, USA

Address:	801 N Redwood Rd, Salt Lake City, UT 84116, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	2.2
Working:	Closed 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 10AM–2PM Closed

Location

Photos 9

Reviews 18

Maya Trass

This post office is the worst one Ive ever been to. This is the SECOND time they have lost packages clearly addressed to my residence. Both my husband and I went in to this specific location, with the tracking numbers and delivery status to figure out what went wrong. They told my husband someone would contact me with information regarding what happened. I waited the standard 48 business hours, but never heard from then. After the lack of follow up, I went in. I too gave them our tracking numbers, and was simply told my packages had been "delivered" and theres nothing more they could do. I was told that talking to a supervisor would not make a difference, but I was adamant that I speak with someone in charge. They again took my number, but again, no one has reached out to address my concerns. I wouldnt be so upset if this was the first episode of incompetence, but alas. Fool me twice, shame on me, right? I will until my dying days, discourage ANYONE from utilizing this particular branch. They completely lack follow through and are totally dismissive of an issue, rather than taking complete responsibility. Awful customer service. Awful follow through. Awful EVERYTHING.

Scott Bixler

I too am having serious problems getting my mail from the Redwood branch in Salt Lake City after moving near the airport in 84116 over a month ago. My mail is non-existent and packages keep routing to Denver as, "undeliverable as addressed," who then re-route to Salt Lake City which then goes back to Denver. It first was the mail carrier not putting my last name inside my box as a result of a lack of communication and then after he did that, he doesnt have any of my mail to deliver. Ive called and called with no result. Its broken...With how water, electric, phone, and cable are infrastructure services and how you have only one choice, it better be a choice thats in functional working order for theres no one to complain to since all inquiries and agencies refer you back to the 1 800-ASK-USPS for which is impossible to get a human. The online lost mail and claims seem to not work as you never get a response to a case nor a way to call customer service attention to the matter.

Mike Duncan

Ive never had a problem with this Post Office until recently and Ive been shipping through USPS almost weekly for nearly two years now. The clerk wasnt helpful and ripped the shipping label off of a package I brought in. Then told me I couldnt ship something a certain way without putting them in a certain package. Ive been shipping this "certain" way for years and have never used this "certain" packaging. I am very surprised at the clerks actions and I hope nobody else has or will experience this. I will not be visiting this Post Office again and will be looking for shipping options elsewhere.

Jerusha Samuel

My package is lost or missing. I have tried calling this branch so many times and the robot keeps picking up (and its the worst robot ever...cant pick up on any of my responses). SO difficult to reach an actual person. Ive yet to succeed. Meanwhile my expensive Christmas package is out in the abyss somewhere... The person who dropped it off didnt even knock on the door, because otherwise my husband would have heard it. Beyond aggravating...

Brittney Crawford

If I could give this postal office no stars i would, they are the worst postal service i have ever been through in my life. They never answer the phone they keep giving us other pples Mail when we told them over and over again and wrote who all lives here more then once. Now I dont have my package because they didnt deliver it but delivered my mail makes no since.

Joshua Johnson

Just want to talk to a freaking person and of course they wont give the phone number and yesterday I stood for ten minutes while the lady and Asian guy I could hear bulls****** in the back and I yelled excuse me like ten times.... Nothing so I left phone number and my pocket box and they are too lazy to call they need to fire these guys and put new ones in

Catherine Lambe

this is probably the worst United States Postal Service Ive ever had I have never had a problem getting my mail anywhere else. this one off of Redwood Road they have zero customer service and they do not respect anybody that comes into a place. I had a $500 check in the mail waiting for me and they stole it and never returned me my money

Stephanie Pilimai

I was sending a package back to sender and realize I forgot to put the return merchandise authorization code. I contacted them and spoke to Marcell who showed really awesome customer service. She never hesitated and kindly took my RMA number and made sure it was on the package. She was great! Always friendly and helpful.

Cody R

They continue to deliver my mail to a house down the street. Today I found out theyve had my social security card across the street for a week. Seriously? Not only the most security sensitive thing there is. Im fed up.

Elianna Leopold

They kept switching our mail with riverside addy and our neighbor too. Been waiting for my mail which I suppose to receive two weeks ago still I havent got them yet. This is getting worst can somebody pls do something

Guadalupe Delgado

They are not even helpful. The mail man dont even knows the addresses. He always leaves other people mail in my mail box. Come on people you took a test. Know your stuff.

Alex Marcum

Dropping off a package and getting stamps is the most I have every done here. I guess I go when everyone else goes because there is always a line.

Joseph Samuel

much much better than the downtown facility they dont have jerks working the window

Charissa Mider

You cannot get a hold of anybody! Line is always busy. REALLY BAD!

Christopher Evans

The staff has always been courteous.

Phillip Wesley Sr.

Care Package from outta state 95838

andy campbell

Not very busy most of the time