White River Hyundai

160 Sykes Mountain Ave, White River Junction, VT 05001, USA

Address:	160 Sykes Mountain Ave, White River Junction, VT 05001, USA
Phone:	+1 802-478-0700
Site:	whiteriverhyundai.com
Rating:	4
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 10AM–7PM 10AM–7PM

Location

Photos 5

Reviews 5

lauren partington

I recently bought a 2008 vehicle though gateway- My first car bought from a dealer. The deal was that they would check the battery- because it didnt look good, replace the tires and inspect it. 3 weeks after I bought it the battery was completely dead-I had to take it to a local garage and have it replaced-$170. because the battery went dead it messed up the cd player. I called gateway and they would do nothing about the battery even though the "tested" it and it was suppose to be good- the garage said it would not go dead in 3 weeks if it was good. Also they told me the cd player has nothing to do with the battery- I have been told it is directly related by 2 garages. I then go to have an oil change at my garage and they noticied that the breaks were gone- so bad that it should not have even been inspected. They inspected it at gateway and I have put less then 1000 miles on it. The garage also said that the breaks would not be to that point in less then 1000 miles- they should have never let it leave gateway with those breaks. I have called gateway numerous times and have gotten no where. I called the sales manager who was not at all sorry and said he would call me back shortly- it is now 2 days later and still nothing. Keep in mind all of these issues happened on my car and I have not even made my third payment. All of this should of been avoided had gateway 1-did what they were suppose to which would have been to replace the battery thus avoiding the cd player issue- that is costing me $350 and 2- stood behind there work. They will not work with me or do anything. I am NOT at all impressed with this place, I will never go back and would tell anyone I know not to buy a car there.

Gretchen G

I was so excited to walk off the lot with a brand new car. I had been under the weather the past week and finally felt good enough to go in and get a car. As I pull into the parking lot with a check in my pocket I walk inside. No one was around, I waited a few moments and then walked outside and was going to take a look around myself. A sales rep had walked up to me and I explained what I was looking and then I had to ask for his name. Which he should of introduced himself. They had moved all the cars to plow which was not a big deal I completely understand this. We squeezed through and looked at the only Tuscon on the lot when I was told there were quite a few there before my arrival. We went inside and I asked what the difference was in the Santa Fe and Tuscon. He grabbed some literature but never handed them to me. When I asked for the price of vechile he came back with monthly payments. I told him I wanted the price. Remember check in my pocket. I said I wanted to look at the interiors to see the difference in the black and beige. We get all the way out there and they were both beige so I did not see the black interior. I turned to ask him, did you bring the keys for the Tuscon, he said "no I guess I can go get them". This is where I decided to leave I dont want to spend tons of money when I feel like I am pulling teeth or feel like an inconvenience. Also common sense would tell you to bring the keys of the car your potential customer likes perhaps ask them if they would like to test drive it. Customers should feel welcome, spending that kind of money is hard to part with. I will go two states away before I spend my money here.

jeff cornell

I cant say enough about the staff @ your dealership. Being from Minneapolis MN, I was bringing my daughter to Dartmouth College. I had blew a tire on my awd van and had limped it back to the hotel on Sunday night September 3rd. Having to go back and meet my daughter on Monday (Labor Day), I was unable to get the tire fixed or get a rental car (all closed due to the holiday) I was in a tough situation. I happened to walk outside my hotel and noticed your dealership was open. I talked with Lucas (Head mechanic) and explained my dire situation. Lucas dropped what he was doing to come over to the hotel to see if he could help. The tire was not reparable and not in stock. The dealership/Lucas was so accommodating, they put me in one of their loaner cars so I could get to my daughter. Within the next day or so they found me tires, replaced a sensor and had me back on the road. I work for an Insurance Company and we work really hard to create a positive customer experience. I could not have been given better service/ a customer experience than what I received from this dealership. They went out of their way to help me and I cannot be anymore thankful. The ironic part is, my vehicle was not even a Hyundai. I highly recommend this group, they go above and beyond for the customer!

Derek Folsom

Terrible service, and a staff that is indifferent to anyone making an online inquiry. I sent 2 emails to the general inbox, no response, sent an email to a salesperson directly, no response, sent an email to the General Manager and Sales Manager to make them aware that no one was handling my inquiry, no response. I finally sent a last ditch effort email to Jim Flanagan, who was very helpful and responsive, but at that point there was no way I would feel comfortable purchasing if thats the approach to service. Im blown away that the GM and the Sales Manager wouldnt even attempt to contact me to try and smooth things over, thats poor business and poor customer service, and to me shows a complete lack of leadership, and a culture of "we dont care". The basis of sales is making the customer feel like they are special, I felt the entire time like I was not worthy of their service. I would never recommend this dealership to anyone! To recap: Only 1 helpful person in the whole organization (Jim Flanagan). Zero leadership from the GM and Sales Manager, which being a sales person myself, I would be held accountable and probably loose my job if I took the "I dont have time to deal with this, maybe if we ignore it itll just go away" approach.

Thomas Chamberlain

Probably the single worst place to have your car serviced in the upper valley. The only recommendations from the mechanics/technicians seem to be to replace, never fix, bad parts. And I get the sense that they replace parts that don’t need to be replaced. But what is more frustrating is dealing with the go-between service desk folks. They take these recommendations from the mechanics and simply cannot explain WHY something needs to be done. When the initial job fails to correct the problem, the recommendations are always to replace more parts. I have asked them point blank, will this fix my problem - the central issue I brought my car in for - and have had a response of “no” and “I’m not sure.” There is ZERO accountability for the work that they do. Do yourself a favor, go to the Sunaco garage down the road, or if you have to have a Ford mechanic take a look at it, take it to Flanders and Patch instead.