Ulta Beauty

977 Emmet St N, Charlottesville, VA 22903, USA

Address:	977 Emmet St N, Charlottesville, VA 22903, USA
Phone:	+1 434-293-4958
Site:	ulta.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 74

Reviews 12

D Martin

I had my wedding makeup done here along with my bridesmaids and mother and I had a mixed experience. My husbands female family members also had their hair done here the same morning/afternoon. One of the two makeup artists showed up an hour late to work when our appointments started at 9am, so that made us an hour behind on getting ready and we ended up not having enough time to do our first look photos before the wedding because of this delay. I was pretty angry about that. My maid of honor and myself had even gone all the way up to Charlottesville a week prior (a 5 hour round trip for me) to confirm all of the appointments and do another makeup consultation before the wedding and everything seemed to be all in place then. When we arrived at 9am the day of the wedding the people at the salon acted very confused about the order of appointments (makeup first for the bridal party and then hair styling for additional family members) and informed us that one of the makeup artists was not there yet. In addition to all of this madness, I had brought my own makeup brushes and some makeup for my appointment and the artist accidentally forget to put my Eco Tools eyebrow brush back into my makeup bag. I called the store a few days later asking about it and they said they would call me back after speaking with the artist and its been over a week and Ive still heard back about from Ulta about my missing item. Even though all that other stuff got messed up, Lauren did a fantastic job on my wedding makeup. She was on time and everyone who had her as their makeup artist was very satisfied with her work. Sadly it was 90 + degrees that day, so most of our makeup ended up melting off anyway. The family members who got their hair done were satisfied with their styling. I wish Ulta had been more prepared for our appointments and that someone had actually followed up with me about my missing item.

Melanie Hudnall

Ive been in this store 4 times. I have only shopped there...never gotten a makeover, used the salon, etc. The merchandise promoted in the emails has always been available. The staff have been mostly friendly and helpful when Ive asked for help. However, the store looks a disorganized and generally under-merchandised, especially in the lower-end brands section, on the endcaps and in the mid-aisle displays of marked-down inventory. Perhaps the store is understaffed and there is no staff to straighten and properly merchandise. Management might consider consulting corporate about getting someone in there at least 5 hours a week to get that done. Another thing, and this is perhaps indicative of other issues there of which I am not aware, is that the store is almost always empty of customers besides me. It might also be a location issue. Not including the grocery stores, Old Navy, Bed, Bath and Beyond, Michaels and Barnes & Noble are some of the other big box retailers at Barracks Road Shopping Center, but I would guess that the only stores that show any kind of real non-holiday traffic are Michaels and Barnes & Noble. Those two stores are located within Barracks Road proper...in line with the smaller stores, accessible by sheltered sidewalk. Ulta, BB&B and ON are only a few steps away, but the storefronts just dont give off the same vibe. Barracks Road is traditionally a boutique-ish, exclusive-feeling, shopping center. Charlottesville loves it for that reason. Maybe Ulta should relocate near Target on the north side of town.

Kristen Cook

Customer service is terrible. Every time I walk in there its a struggle to find anyone to assist me. Went to get my hair cut with Pam and she ended up botching it; one side was longer than the other, she did not layer one side of my part but layered the other, and she did not even trim my bangs. Ended up calling to make an appointment for the next day so they could fix it and they made me wait 4 days to come in and get it fixed. I highly suggest for corporate to come in and do something with their faculty to make shopping there a much more enjoyable experience. I never write reviews but I felt compelled to write one this time in order to save someone else from experiencing what I went through.

Krysti Stratton

I sat for four hours getting my hair done by someone who said they were experienced with bayalage. I get done, my hair is barely one shade lighter, but theres now a straight line across my hair of where they put the color in. I basically look like I forgot to get my hair done for months and my roots have grown out. Because its so awful, they want me to come back in two weeks to sit for another four hours. Complete waste of time. Update: I got my hair fixed elsewhere, and the manager of the salon called and apologized and tried to make things right. I would be careful going here to get your hair done, it seems like the training expectations for the stylists is highly variable.

S Nip

I marked poor on all three categories because like the other reviewers said, this place is awful. My poor experience has mostly been with the employees. They have an "I really dont want to be here" vibe. No effort to extend genuine customer service, which I think is about the easiest thing one can do (or fake). PLEASE will ulta corporate PLEASE read these reviews and do something about it. I really dread having to go in there for some product I might need--I have resolved, though, to do my best to find the product elsewhere, even online before I step foot in this toxic store.

keith jasper

This place is horrible. Went to purchase my girlfriend some makeup and didnt have any assistance at all. No one asked if i needed help or anything. Im a guy. What do i know about makeup. When i asked for help an employee completely ignored me and walked off. And when i went to the register the employees was beyond rude. I wouldnt recommend this place to know one.

Keegan Thomas

The employees here are helpful and knowledgable about their products. I dont always know exactly what Im look for, but theyre friendly and patient with me. In particular, Carmen spent about 20 mins or more matching concealer to my skin tone and checking the back of the store for a color that was out of stock.

Elizabeth Risk

Ive gotten my hair cut at this location before, but every time I call to make an appointment, Im on hold for 15 minutes or more. It should NEVER take longer than 3 minutes to check a lousy appointment book. Ive had just about enough. Im never getting my hair cut there again. Ill stick to shopping.

Jordan Justus

Yet another bad time at Ulta! I have made up my mind after being HUNG UP ON 4 TIMES IN A ROW that I will not be going back!!!

Joanna Melo

Great selection of products! Somewhat pricey but some times are worth the $$

TIFFANY B FERGUSON

Good choices on different brands

Aixa Morales

A+