Koons Ford Collision Center

430 Roosevelt Blvd, Falls Church, VA 22044, USA

Address:	430 Roosevelt Blvd, Falls Church, VA 22044, USA
Phone:	+1 703-241-7298
Site:	koonsfallschurchford.com
Rating:	2.6
Working:	7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 8AM–12PM Closed

Location

Photos 46

Reviews 8

Luis De leon

Worst experience ever.I trusted this place to get my car repair, after a bumper to bumper accident. nothing major. they did fix what the accident damaged , but when I received my car back the windshield was crack and I let them aware that my car wasnt looking like that when I brought it in to shop. at first they said they were going take care of it and they gonna give me a call rather I bring it back to the shop or they go to my house and get it fix so I was fine with that 2 hrs later they called me just to tell me that my car was already crack before the repair and they email me 3 pictures one before the repair where theres no proof of a crack and the other 2 inside the shop with the crack. So I when back to the shop to see what they were talking about after they previously told me that they gonna fix it anyways I got to the shop and they show me the picture previous the repair and after arguing whit Gerry about not existing crack that he sees but couldnt proof it at the end he told me to go and talk to his manager because he is not gonna pay for that damage I talked to the manager and he gave me an explanation of how a chipped becomes a crack due to the weather and high speed which I didnt ask for and told me that the easy way to get it fix is to put a claim to my insurance and pay for a deductible. I got so tired of dealing to unprofessional people, i gave him a thanks for useless explanation definitely not recommend place to get your car fix because they will not take care of you like a good customer service should. My windshield is still broken and they did not fix it. Theyre unconsiderate and shouldnt be considered as a place to fix your car if youre ever in an accident. I was gonna give 2 stars but they dont even deserve it.

Cindy Delgado

I loved this place absolutely 5 stars. Not only did they fix my repairs but also addressed a problem with a previous repair(done by Caliber Collision) and had to take my car back.. The job is beautiful! Gene helped me most through the way! Their communication is top notch! Enterprise was clean and loved their service. Thank you so much! Please come here!

Alexandra Johnson

Overpriced and unorganized. They sent me an e-mail saying my car would be ready at 6:05 PM on 10/17, so I got a ride all the way over there only for them to tell me that it wasnt ready and "they dont know why or how the email was sent". Also, the music while they put you on hold is maddening.

Ju Li

Two people told me the car ready for pickup. But when I got over there during traffic hour.. The people who answer the phone said is not ready.and want me come back tomorrow.

Rangel Rangel LLC

Vehicle was repaired a day ahead of schedule and the work looks beautiful. The process was smooth and organized and I was kept informed at all times. Highly recommended.

chris gon

Took my 2012 toyota corolla to get my front bumper fixed and repainted, the color does not match one is darker than the other. They do not do a very good job to fix.

최아나

Worst place ever!! All of the staff are so rude and are not helpful! Please dont come to this place unless you want to be soooooo upset

Michael Burmeister

Good work; car always detailed; text status updates available; good insurance coordinator