Falls Church Auto Body Ltd

Reviews 8

RA

Rance Cleaveland

Terrible service. Car was in a collision, and insurance company recommended Falls Church Auto Body. Big mistake. They kept the car for over five weeks. After a week I started calling asking for updates on the repairs. The person who answered kept saying the technician would call back, but they never did. This went on two weeks. Then they called out of of the blue with an estimate that was $2K bigger than the original one we were given. Why was it so much higher? The person could not say. They finally gave us a date to pick up the car, then called two days before to say it would be ready. Went the day after the appointed day, in the AM; the car was *still not ready*. Came back the day after that, and the car wouldnt start. Finally got the car started, drove home, and now am having intermittent electrical problems. The shop said "lifetime guarantee", but they are not getting anywhere near the car again. I will *never* go to this repair facility again, and I have already notified my insurance company of the ridiculous experience we had.

---

A

Anonymous User

Following an accident, I recently had my daughter’s Infinity G35 repaired at this facility. The body and electronic repair work was flawless. Equally important, the service was simply outstanding, from explaining what needed to be done, arranging the rental car, following up with me at each stage of the repair and spending considerable time working with my insurance company. It was not just Jim Thomas, who was always of exceptional and prompt help, but the attitude of everyone I dealt with at the shop. This is the fourth time over seven years that I have had major repair work done on cars that my family (with four daughters) drive. Every time my experience with Falls Church Auto Body has been equally remarkable. As testimonial, all the cars they worked on are still being driven years later with no problems whatsoever. I just wish every body shop I have dealt with over the last 40 years in many different cities was nearly as good. At Falls Church Auto Body, the exceptional has become the norm. Todd M. – Falls Church, VA.

---

AN

Andrew Sosnovskij

Took them a week to paint my rear bumper. Left my car there on Friday and delivery day was Tuesday. Then it moved to Thursday. Then to Friday. Called me an hour before closing on Friday and told that the car is ready. When I got it, paint quality was very poor and I found 2 adhered mud spots (probably bumper was drying in a very messy place). I dont think thats acceptable when the paint labor exceeds part cost (new bumper is about $200, labor estimate was $700)! They can barely fix external damage. Do not expect hidden damage fixed. Even if you tell them multiple times. Even if its on the insurance estimate. They wont. Not at all. Will never go back there and dont recommend you. They didnt vacuum my car. Washed it though, but pretty poorly. They park all cars outside under the trees and every bird that sits on branch drops a deuce on you precious car. This place is never booked and can take your car for repairs right away. But dont get fooled by that, better set up an appointment somewhere else.

---

BR

Brett Garrison

Do not take your car here. I got in an accident and State Farm said this place was on their list of preferred vendors and was right down the street from my house so I chose them. It has been almost 6 weeks since the car was dropped off there. All they had to do was replace the passenger side rear quarter panel and paint it to match the car. The first estimated pick up date was a week and half ago and they said the car is STILL in paint. Once they have it back then they will look at the suspension and alignment to see if any of that needs to be fixed or replaced. This could very easily go for 2 more weeks if any of that needs to be replaced. They also do NOT call with updates. I have to continue to reach out to them for any update on my vehicle, including the update saying they missed both of their estimated dates of completion. Find somewhere else to take your vehicle!

---

TA

Tamar Mintz

The good - My car was returned to me better than the accident that I had. The paint job was fantastic, the repair work was top class. When it comes to getting your car fixed, the only thing you can really ask for is that they do the job well. My one big gripe is that they have a system in place to notify customers when their cars will be done. However, the system doesnt work! My car was supposed to finished on 1/20, which is what I was told via text, verbal, and email, yet when I called on 1/20 at 2:00 pm, I was told that it would be another day. This again happened on 1/21 and 1/22. The issue isnt that the car wasnt fixed on time, the issue is communicating the variance from the initial schedule, which wasnt done at all. Overall, happy with the work that was done. Really wish they would communicate better with customers.

---

JO

Jo Hamlton

Curt and staff delivered 5 STAR service from day 1. My 2012 Jeep GC Overland was rear-ended to the tune of $7000. The time to repair this much damage was on par for the damage sustained and given the wait for the insurance companies reinspections and part ordering. I was kept "in the loop" throughout the entire process, even receiving calls from 2 different people at times to tell me the lastest update. The paint work was flawless and matched the factory color perfectly. The same for the body work. No one could ever tell the vehcicle had been involved in a rear-end collision. I can not recommend this shop enough. My gratitude to Curt,Tim,Jenny,Phyllis,Eddie and the technicians for everything they did to make this as pleasant as possible. The "lifetime" warranty doesnt hurt either!!

---

KA

Katrine Garcia

Played me like a childs game. They came off all helpful at first when I came in for the estimate, no problems when I dropped my car off. Two weeks later the car is BARELY ready. I had to call a total of three times just to get them to finish it up. Dropped my car off on Monday, said it would be ready Friday, not ready, then said it would be ready Monday, still not ready said they would call me back in 15 mins, no call. Finally called back yesterday they said it would be ready today this afternoon, confirmed today that I would pick it up AND STILL NOT READY. Wasnt until I gave it to the guy on the phone, now magically the car will be ready later today. I was only forced to come here because of my insurance company but would never recommend this place.

---

PA

Pamela King

How can it take over a week for a minor repair that some companies can do in your parking lot?! I got excuse after excuse on why it wasnt done and then they left for the holiday without so much as a word on what was going on with my car. I called and was told the car was ready and then called to say I was on my way and found out in fact it was not and I had to turn around. They clearly have a deal going with Enterprise Rent A Car so steer clear of that "service" they provide you. They were just running up my insurance deductible. I got the worse recognition of their screw up from the desk clerk. My guess is if I had used another car company the car would have been done on time.

---

---

Other organizations