RockIT Repairs - Cell Phones, Tablets and Laptops

Reviews 3

DA

DANILO HEBRON

Came into the store to sell a phone and to have the glass repaired on my iPhone 6s. Everyone was friendly at first as they took my information and offered me $65 for my old iPhone 5. I thought that was a bit low as this phone was in great shape, but I agreed nonetheless as it was convenient. What I thought was in poor taste was the manager coming out, not more than 3 minutes later, and placing my newly sold phone into their display case with a new price tag of $125. Whatever...like I said, "poor taste" but i understand that business is business. The real reason for the one star is the following: 1. I waited 45 mins for the glass repair to be done; 2. As i walked out the door, i noticed that the screen would not scroll properly, so I went back in; 3. They took another 35 mins to repair my phone yet again; 4. I checked to make sure it was working properly again before I left, but as I got into my car, it started to malfunction again. So I went back inside; 5. Another 30 mins passed and the lady who worked the front desk emerged with my phone. She began to tell me that the problem was the cover on my phone and that it was putting too much pressure on the sides, thereby causing the screen malfunction. She told me that when the cover is removed, the phone works perfectly. It took me a few seconds to realize that she was being serious. So I entertained her notion and removed my phone cover and proceeded to work the phone. As expected, it still malfunctioned. I asked her to speak to a manager; 6. The manager came out and tested the phone in front of me. He promised to test it out one more time, but if he couldnt figure it out, then he would have to send the phone out because the "chip" was probably bad. I told him that the phone worked perfectly when I brought it in and that the only thing wrong with it was the cracked screen. He didnt know what to say and simply went to the back begrudgingly to look it over one last time; 7. I waited at least another 30 mins for him to emerge. He told me that the screen he originally installed was defective (shocking) and so he installed a replacement. He worked the phone in front of me and told me about the warranty and how they stand behind their work. Hilarious. To top it all off, he then proceeded to give me a voucher to Pauls Bakery for a dozen donuts for my troubles. Wow...really? I spent over two hours in their waiting room waiting for a repair the manager himself told me he could do in "4 minutes"; was given a phone back that did not work properly THREE times; and was told that it was my cover that was to blame for the malfunctioning when all along, it was the screen they originally installed. What were they doing/testing every time it was brought back to be repaired? No offense to Pauls Bakery, but a dozen of your donuts doesnt quite make up for this type of buffoonery. UPDATE: After reading my review, Jim called me immediately and spoke to me about my experience. I appreciated that and can relate. Kudos to Jim for caring enough to try and make things right. Jim gets 5 stars which averages out my final rating.

BE

Benjamin Koppier

So long story incoming. One day my phone receiver goes out, my coverage tells me to go to RockIt. I tell them the issue, they take my phone, the next day I call them and they say itll be 3-5 days for the part. Instead of telling me that before hand they took my phone and held it. So I go and take back my phone while the part is ordered. When the part comes in they replace it and I have it next day. Except within a week I realize my phone isnt charging at night. Normally a phone will fully charge, mine only takes about 30% in overnight now. The receiver is connected to the USB port, so the USB port (which is the charging port) was replaced with a defective part that they had ordered. So I call them back, and to their credit when they mess up they TRY to fix the issue. The offered a free repair. So I tell them to order the part before I bring it in. They say i need to bring it in first. Surprise, next day they tell me 3-5 business days. So AGAIN I go and pick up my phone just to bring it back AGAIN 3 days later. Again fixed next day. EXCEPT now my phone charges but the bottom third of my screen doesnt work. I noticed this immediately after driving away. I call them the next day and talk to the manager. He apologizes and tells me theyll overnight the part. The part doesnt arrive overnight, or the next day. In fact they end up having to reorder the part after 5 days because it said it arrived but they couldnt find it. 3 days later I bring my phone in and they fix the screen. The casing is poorly put back together and now the screen is raised from the chassis and the camera glare screen is missing. But at least it works!! I get home, put my phone on the charger, it doesnt recognize the charger at all. I cannot find any way to get this thing to take charge. After a day of failing to get my phone past 15% I go and buy a new phone. This started as a small issue that was relatively simple to work around, use blutooth or whatever, I dont need to use the phone receiver directly. But because of these guys attempting to fix my phone Ive gotten so frustrated after repeatedly giving them my phone, picking it up, dropping it off again, then it coming back with some new problem, that I gave up. Only reason Im giving 2 is because at least the manager was nice. I will 100% never bring my phone to these guys again.

KA

kathy brown

If I need to get a screen replaced again, I will give them a second chance. The owner contacted me and was very willing to right a wrong. I wrote a review of a bad experience, but with a follow up after the owner contacted me. -------- Took my sons phone to be fixed for a cracked screen, and for an extra fee you can be moved to the top of the pile of phones to be fixed. That was kind of a turn off. We got an email about 5 hours later that the phone was fixed. We picked it up. My son used it for about a day, but then the touchpad didnt work. We took it back within the 15 day warranty, we took it on a Monday morning, and hadnt heard anything by Monday night, so we called and they said it wouldnt be ready until the following day. Tuesday came and went, so we called before closing on Tuesday, the lady said it wasnt ready and it would be "first" on Wednesday to be fixed. Well by noon on Wednesday we hadnt heard anything so we called, they replied, "its fixed ready to be picked up" I had no email or text indicating that. My son went to pick it up and it was STILL BROKEN. He told the before he left the store, and they said " oh we can fix that in 20 minutes", so he waited in the car for 20 minutes while they fixed it. So, it was originally a 20 minute fix that took 3 days. They need to fix their website and not lead people to believe it is a quick service because that is not what we experienced. TBD on the phone, just got it back...will update if we need to. -------------- FOLLOW UP** Phone is still working well with no problems, the owner did contact me and is genuinely concerned about my problem, he offered compensation which I explained I did not want. But, he seemed to want to get to the bottom of the problem and asked me specific questions. Because of that, I will raise the star review and if I do get a cracked screen again, I will give them a second chance.

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