Pro Alignment & Auto Repair

Address:	1007 N King St, Hampton, VA 23669, USA
Phone:	+1 757-723-4300
Site:	wallsautorepair.com
Rating:	3.7
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 5

Reviews 21

Gennifer Davis

When I call to schedule an appointment, I expect the business to keep that slot open and not force the customer to wait for an opening... that would be called a walk in customer... I called a day prior to schedule an appointment at 2pm, becky said it would be 30 mins and $30, which is fine because I saw the good google reviews and was willing to pay a little extra. We get there, they are friendly but my car sat in the parking lot for an hour while I fell asleep in the lobby from bordem. I finally decided to go walk around outside and came back 30 mins later, becky tells me that my car is finally on the lift but they dont have the oil my car needs and they already drained my car. So I had to choose between switching to synthetic oil or waiting until they can get a blend in from another store an hour away. They finally finished at 4 pm and they tried to charge me $61. I was not okay with that and they agreed to $35. I wont be going here again.

Anonymous User

My sister came into town and needed multiple parts replaced on her 2002 Civic. Pro Alignment charged about $200 less than the local Honda dealership and the staff was extremely professional and prompt. The work was done on time and the car is running excellent. If youre not one of those people who thinks that taking your car to the dealership is mandatory, and you want quality work at a great price then you cant beat this place.

Annette Jenkins

Customer service is terrible the so call owner was very rude took my car to have the wiring done whatever the did my engine light was on when they were done (which wasnt on before ) instead oh him saying bring it back he wanted to fuss ,i will never go to them again or recommended anyone ...customer service goes a long way ,i own a business and would never treat customers that way ( treat people like you want to be treated)

TJ Sampson

Took my car in for a thermostat replacement ( 2 bolts easy job). They called me back later saying they couldnt replace it because of a stripped bolt! A stripped bolt!! Claimed they couldnt find a replacement part it the bolt broke???? In all my years, I have never heard of such a thing! If they cant do a simple job like replacing a thermostat I certainly wouldnt trust them to do anything else.

Chris Kennedy

Dont go anywhere else for tires! Pro Alignment offers VERY competitive prices for tires and labor with a great selection. Unfortunately, in order to save money on insurance theyve had to stop installing customer-provided parts. Hard to really fault them for it, but parts at auto shops always have a huge markup. Nonetheless, Id recommend Pro Alignment for any routine maintenance your car may need.

Tim Ettinger

This is the fourth alignment I have had done in Hampton Roads, and this is the first shop to have done it with the steering wheel centered. I have been to two other places on Mercury and one place in Norfolk, and had to center my steering wheel myself. If you want an alignment AND your steering wheel centered, this place will do it at a fair price.

Jacob Allen

Incredibly helpful and friendly workers. Engine Overheated, had my vehicle towed here winging that they would do walk-ins (they did) and they showed up 30 minutes prior to their posted schedule and were all incredibly helpful in making sure both me and my vehicle were taken care of. Would completely recommend and revisit if I was a local.

Kilo Fran

I asked Harold to fix EVERYTHING in my car. I left the car with them for about a week and Im experiencing some of the same problems as before. I called back to have the remaining items repaired and they never responded to my calls. Friendly none the less, yet they did not get the job done.

Wilbur Powell

Been going to this shop since 1998 and Harold is the most honest mechanic and business owner that Ive ever met in auto repair. I live 45 minutes away and if I can get my car there, this is the place that I will always choose to do my work.

Robert Pring

Tried to up sell alot on a vehicle in for simple oil change and fluid check. Didnt even change oil filter. Was left in the car unopened and sealed. Poor service and neglect of leading a reliable business for the community.

Betsy Bouchard

Only positive experiences with Mr. Walls & Co. I am a typical woman when it comes to automotive knowledge, and I trust Harold, as he knows his stuff, and hes honest, professional, and reliable!

Kelsey

These guys are always friendly, prompt, and honest. Theyll tell you what to prioritize as far as maintenance and repair and their prices are fair. I highly recommend using this shop!

Cheryll Setelin

High prices and tried to rip me off by saying I had things wrong that were not wrong with car after taking it somewhere else to be checked out. Beware.

Raziel Janeway

Courtesy and friendly. Went in for a wheel alignment... And came out with wheels aligned lol... The cost, I felt, was the best/fairest in the area

Sheila Starnes

Called and received an appt in an hour Front desk person Harold was awesome.

Betty Walton

Whatever I say just wont be enough to say how good you are.

Franklin Fox

Excellent place to get work done on your vehicle.

Josephine Burkett

The parts that you are using are great.

Andrew Evans

Aligned my X5 great work!