Ulta Beauty

10640 Sudley Manor Dr, Manassas, VA 20109, USA

Address:	10640 Sudley Manor Dr, Manassas, VA 20109, USA
Phone:	+1 703-530-6176
Site:	ulta.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 56

Reviews 16

Nancy Recinos

I wish I could rate the Salon separately because I have received great service there and I will be coming back to get my hair and eyebrows done in the future, but the store side was awful. I had the worst retail experience ever there trying to return a defective item that was sold to my husband, they made it as difficult as possible, blamed the manufacturer and refused to give me any money back until I fought the issue for more than 2 with the manager on duty and the customer service phone line.

Rachel Preston

Is it possible to rate this store lower than one star. I spent 20 minutes ambling around the store before getting helped. The checkout staff was uninformed and seemed to make up the policy for coupon use on the spot without any factual evidence to back up their claims. Poor experience shopping here for my girls competition make up. Awful. terrible. Slow.

Brittanie Rasmussen

Its almost impossible for me to get any help at this location. Employees just walk by multiple times and act like they dont see me comparing products, and I have to walk around the entire store to find someone if I have questions. The other Ulta stores I frequent dont hesitate to ask if you need help. The employees here couldnt care less.

Tammy Phan

The cashier with the glasses and blue/green hair is super rude and had the worst attitude. She made the transaction super uncomfortable. Cashier jobs just arent for people with terrible customer service. Nothing feels worse than going to a store & get treated badly for no reason. Giving this a 3 star because the salon has great service.

Sabrina Ramírez

i love this place - both the store and the salon side. Ms. Lisa is the best skin therapist and I always buy my makeup from here.

Sarah Vigil

Horrible customer service.. No sales associate would help me after I asked for help repeatedly.

Rebecca Sheffield

Amy in the salon is great! Love that I can make an appointment online, even at the last minute.

John keller

You need your hair done. Go to Denzel he will take care of you. That simple

Lauren Boemerman

They are way more organized than other Ultas Ive walked into.

Jennifer Valle

worst customer service Ive had in a long time.