Two Men and a Truck

Reviews 3

DA

Dawn Alleman

STILL WAITING for reimbursement for ruined bookcase. In August 2016 moved to Williamsburg VA & used the Newport News office of Two Men & A Truck to move furniture from a storage until into a 1st floor apartment. The movers themselves were great- working hard and consistently. It was over 100F! They ruined a large bookcase by placing it on the truck incorrectly: it fell off the top of the pile in transit and crashed to bits. It was a minor incident that was handled after-the-fact, so poorly by the manager that I am posting a NEGATIVE review. After damage, proper paperwork + photo documentation was filed. I was told they would bring me a replacement bookcase that they would buy based on dimensions and image of damaged item. Replacement delivery was delayed twice - when it finally came was a DAMAGED, tiny, cheap bookcase from Roses with a $20 receipt taped to the top- left on our back patio. Phoned to complain to manager that this was in NO WAY a replacement for the damaged item. He gave me a long reply about the contract price and he should have only spent $18 to replace the bookcase as he estimated it weighed about 8-10 lbs & the contract replacement was 60 cents per pound. He offered to come get it and give us a check for $18. After repeat phone calls & missed meetings he told me to keep the damaged replacement bookcase and look for a $18 check in the mail. This is November - still NO CHECK. We had to pay to dump the damaged bookcase at the county facility!! Gave them ample time to make it right and when I called last month, but manager said, had to remove himself from this company." Well, we are too - not using Two Men & A Truck again!

CI

Cindy Kirschke

Movers ruined plasma tv, and company refuses to return our telephone calls and honor protection plan.

GR

Grzegorz Kalicy

Evrything went smooth. Professional and friendly office and movers.

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