US Post Office
| Address: | 46164 Westlake Dr, Potomac Falls, VA 20165, USA |
| Phone: | +1 703-433-2725 |
| Site: | tools.usps.com |
| Rating: | 2.4 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–2PM Closed |
Location
Photos 1
Reviews 25
ME
Mee Kim
Horrible, horrible, horrible. This is the closest location to my house but everything about the service is horrible. They are slow, and forget about the management. Its the only location that will not refund your Express Mail Guarantee when it doesnt arrive in time if you purchase the shipping online even though the policy states on their website to go in store. They just keep telling you to go online. Ridiculous! *Update - The post masters manager kept telling me they cannot refund due to not knowing if I already got it somewhere else. How many times I could go and "cash in" my refund if I am supposed to fill out a form and they scan everything in!!! Its their procedure! Furious, since Ive already looked online and called the 1800 number to get the same answer, I asked them to find out where exactly to get my refund if not them. Guess what? They gave me my refund, it only took another 15 minutes. He didnt even come out to apologize.
KR
Kristen Burt
Absolutely terrible! I didnt even make it over there because the person on the phone was INCREDIBLY RUDE! I called because I wanted to schedule an appointment to turn in my passport application and take my picture. The guy on the phone gave me a date that was almost two weeks away (which isnt the problem because I understand if they are booked with appointments). I told him that I cant do that date and he ABRUPTLY interrupted me and said sorry, bye!. Like, seriously? I will NEVER call them again or go there in my life!
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Sarah Willing
My package has been sitting there for a week. I paid & had a confirmation online for it to be forwarded to another address. "supervisor" I spoke with was a total jerk. He was beyond rude. I dont tend to get angry with people on the phone, as its never their fault, but his attitude was 100% his fault. Called me a liar & didnt understand anything I was saying. Ive never been treated like that before by a business, let alone a supervisor.
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Rachel Enghauser
Everything about this post office is terrible. Service is slow, staff are rude, redelivery requests are ignored, no one answers the phone and even IF you can get through the staff interrupt you and rush you off the phone. I even had a staff member hang up on me. Save yourself the headache.
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G Hatch
Jesus where to begin. they are slow. they are rude. this office seems understaffed and underfunded. Heres the bottom line: i only go here when I have no choice. If i have a choice, its never the USPS and certainly not my local one, which has proven inept more than once.
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Crevonte Gordon
Customer support is horrible, call them on the phone they sound like youre bothering them, as if they hate theyre job and dont want to assist. Im always calling because an item should be in my mailbox and 7/10 its in someone else.
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Lyubov Gorelik
Spoke with supervisor John today, John was incredibly rude and unprofessional, refused to address the problem, stated he did not have time to talk to me, I am calling regional office to escalate the complaint
A
Anonymous User
I called the post office to track down a package UPS gave for them for delivery. The package information was not helpful by the agent took the time to go into the back to see if he could find it.
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Giovanni Garcia
Very incompetent staff and especially the mail man, this is my fifth time in the post office to pick up my package because the mail man never leaves a notification of attempt to deliver.
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Kay Kale
The workers are always so friendly and informative. They go out of their way to find the cheapest route. I love our local post office they give a small town home feeling.
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leonardo ortiz rugamas
Well , I like the part when the old man score like basketball smaller box inside the plastic containers , guess he need more training on this sport. Lol
CO
Coleman Hopkins
This is the worst post office in Virginia. They lost my package and never checked it in, so I couldnt track its location. Unprofessional and rude. Sad!
CH
Christena Broughton
I had a package that according to my tracking information was marked as undeliverable. I called the post office and they were extremely helpful.
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Bimal Ghimiray
Terrible delivery. I am receiving my neighbors mail into my box and mine is always misplaced. I dont know how they make such mistake always.
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Michael Cosentino
Horrible time took forever to get my passport. Had Appt at 1;45 and couldnt get in till. 3:20 I recommend you go to any other post office.
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Lina MacPartland
Terrible. My mail has been misplaced, my mail has not been delivered... Ive called multiple times to fix the issue... still no fix
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Gohar Ali
Our mail is misplaced every time some Times my Neighbors bring our mail and some Times Neighbors Mail at our mail.
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Alex A
Find anyone else to send and deliver your packages, they cant even sort at this location. You have been warned
DA
Daniel Eagan
I have literally been in this post office and been told they dont have stamps. What?
LA
Lameica Smith
Carriers losing and misplacing mail; unable to perform a job that we pay them to do.
ST
Steve T
Government employees hiding behind a union protection racket. Criminals X2. Avoid.
CH
Chip Grimes
There are two 24 hour kiosks for self service mailing labels, stamps, etc
SE
Sebastian Ye
Old lady at the counter was extremely rude
LE
Lee Jenkins
Very informative.
AL
Alex Bhargava
No problems here.
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