US Post Office
| Address: | 4410 Brookfield Corporate Dr, Chantilly, VA 20153, USA |
| Phone: | +1 703-961-9419 |
| Site: | tools.usps.com |
| Rating: | 2 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–2PM Closed |
Location
Photos 1
Reviews 9
KU
Kurtis Rager
I would rate with lower if possible. My package was marked as undeliverable to my apartment. I attempted to call this office no less than 30 times over the course of 4 days for them to hold my package until I could take off of work to come pick it up. To no avail, they did not answer the phone, not once. Upon arriving at the office (at 4:50pm) there was a relatively long line with one lady working the counter while two others counted their money drawers. I finally made it to the front of the line (at 5:10pm) only to be guided to step aside and wait for someone from the back to assist me. I waited for another 5 minutes for someone to assist. I explained to the gentleman my situation and he then told me he would have to go search the facility. After waiting another 15 minutes, the gentleman could not find the package. He then took down my information to see if he could locate it online. The tracking shows this facility still has the package but no one can seem to locate it. They took down my information once again and stated they would notify me the next day after speaking to the carrier as to the whereabouts of the package. Not only is the post office location service poor, the carrier is absolutely awful. Everyday, I get my neighbors mail. In the 2 months, live lived at my address, Ive only received my mail 1 time. Im not sure where my mail has been going. I would assume to other addresses who simply toss it out. I may revise my review if this matter gets resolved but I think this office needs to be reviewed but upper levels.
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Heather Martin
I wish I could give zero stars. For starters, I had a mail hold while I was out of the country in December only to come home to mail jammed in my mail box as well as packages left on my front steps, all by my normal carrier, as I have surveillance on my front steps. Went to the local office and spoke with Lia who was to call me back, and nothing!!! She tried to blame the issue on alternate carriers, however I had the normal carrier on video... so nice try. Now I have a missing package, that they are claiming was delivered to my front steps yesterday, which I have video of, that shows no one was on my front steps yesterday. I received a message from a Victor Garza who stated he was having issues with my tracking number to call him back, to which the main post office number is a recording that advises to call during business hours 9-5 ( which is now) and then just disconnects!! I hate this post office and they obviously do not care at ALL about helping the customer. I have never had such a horrible carrier or staff then what I have now! IF only someone actually cared there, which they dont and no complaint or plea for help is actually heard or acted on!!
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mppal32937
Our mailman is fantastic, but service at the post office is generally terrible. Here we are 4 days after a major snowstorm and the ONLY thing NOT open in Chantilly is the post office. They didnt even bother to update their recorded message to announce they were closed. So I drove over only to find one guy with a snow shovel clearing one sidewalk. No plowing had been done at all. There was plenty of advance notice of this storm and it is obvious the post office did literally nothing to prepare. The fact that they couldnt change their recorded message to say they were closed is ridiculous. Seriously, if this post office were a normal business everyone would be fired and it would be out of business. But I guess thats the attitude that comes with being a consumer of endless taxpayer dollars. No accountability at all. I doubt anyone from the post office pays attention to these reviews, but perhaps there is one diligent employee who actually cares about performance.
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Emily Harvey
Our daily postman, Bouh, is GREAT! Very friendly. Offers to come back later to pick up packages that may not be ready at his regular delivery time. As a local business, we are there every weekday to drop off packages. Staff inside the post office are always very friendly and helpful. Some tips for those of you who are complaining: * It helps to be friendly to the employees. * Come prepared. Do not expect them to provide free shipping supplies (boxes, envelopes, tape, etc) or to prepare your package for you. * Have your tracking number or registered/certified mail card with you. * Be patient at peak times, i.e. late afternoons and holidays.
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nyhan92
If I can give zero star, I would do that. I hold my mail May 10th through June 7th. I have received very few mail for awhile and wondering why the hell the mail is not coming. I received giant a box of mail in front of our door after I called the post office. I had to pay the penalty for car taxes and missing lot of agencys mails. I called to clear what happen, and the mailman who got the call is yelling at me "I did my job that supposed to do". I told him you are terrifying me dont yell at me, and he even raise his voice up and "I am not yelling at yo maam. I am just following the instruction". I was so scared, so I just hang up.
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Lynn Duvall
This has been my local post office for 23 years. I use it monthly on average, to buy stamps and greeting cards, send last-minute Priority Mail Express envelopes, mail packages, return mail-order items, assure delivery of time-critical items, and ask dumb and/or irritating questions. The clerks consistently provide excellent and friendly service. They volunteer packaging, time, and cost options to save me time or money, even when I dont ask. When the line gets long, a supervisor or clerk checks to see how s/he can help. The employees are professionals.
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jay malhi
This place is Notorious at not answering the phone, one has to call 30 times in a row before anyone pickup the phone..pure lack of customer service, they getting paid, they could give a flip if they misplaced ur package. .I m usually not a review writer but seriously this is the 5th time they have misplaced my package and no one is answering. u gotta love the automated message they got when u call, o pls call between normal business hours, well I m..very very unhappy with these people. .not all of them r bad but majority is..good luck
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Gwen Holloway
Delivery late by 2 days. Do they even understand what expedited delivery is? Do they care? When I try calling them to find out why my mail was delivered but the package was not, or if I can just pickup the delivery myself, the line just rings until it disconnects --no one ever picks up the phone. When I drive over there, theres 2 people in line and postal workers just milling away in the back--not working! Amazon should NEVER use this post office for deliveries. These people are the worst!
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John B
Stopped using this location for a while and made a mistake of giving another chance. The manager is the problem of this location and everyone knows it. 20+ in line, 1 service rep, 10 min per customer. Ive waited almost 40 min, after 4 customers, I had to leave. Someone asked the manager to bring out more reps, who was chatting with a lady about some food and divorce, declined saying "you just have to wait in line" Avoid this location. Just drive a few miles and go to Centreville.