MOSAIC Catering + Events - Richmond

3001 Cutshaw Ave, Richmond, VA 23230, USA

Address:	3001 Cutshaw Ave, Richmond, VA 23230, USA
Phone:	+1 804-525-2190
Site:	mosaiccateringevents.com
Rating:	3.5
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 100

Reviews 7

Andrea Berkshire

1.5 years ago, my husband and I got married. We are a combined family and had a small wedding of about 50 people at our home. I contacted Mosaic to do the catering. I was very specific that this was an evening event and we wanted to serve enough food for people to fill up. I repeatedly asked the girl (wedding coordinator) who helped us plan, if the amount of food we were ordering was appropriate. I had not seen what 1 platter consisted of before. In multiple emails and in person, she assured me it was plenty. After I delivered my personal platters for her to put the food on before delivery, she assured me once again I had enough food. Ultimately they didnt even fill up half of the platters and returned the others empty. The portions were tiny and there was no way what they delivered would feed our guests. For example, a dip was honestly 1 ice cream scooper and that was supposed to feed 12? There was no issue on budget or cost for us so there was no reason we wouldnt have ordered more. I had been very transparent during out conversations and was completely surprised and upset when they delivered the food. I could not believe that was all they were delivering. I couldnt reach anyone. I called and called. I later learned they were too busy at another very large function to answer my calls (per their delivery driver). The delivery guy agreed there wasnt enough food and made some calls. He was gracious enough to go pick up some bbq they had made for a different event just to give us some extra. However by that time I had sent my father and sister in law to Fresh Market to pick up pre-cooked foods and sides. What was delivered to us would barely feed half the party. A few weeks later I had a conference call with the coordinator and the manager from Mosaic. The manager was incredibly rude. She refused to refund us any of our money or even compensate us for the groceries we had to go buy in the middle of our wedding reception. More importantly, she told me- "you got what you ordered." Well obviously thats the truth but I trusted the coordinator to tell me the amount each platter would serve and to tell me if it wasnt enough. Believe me if they say it serves 12- it really serves about 4-6. Their tiny portions may be what they consider high end but the food wasnt even that good. All in all, I live off River Road and near Mosaic. I will not eat there, give them any business or recommend their services again. The food wasnt very good. The portions were tiny. They misrepresented their platter size. They made mistakes in portion suggestions. They were not responsive the day of the event and then finished it off with an unprofessional conversation. If you want people to actually eat more than a small appetizer, Id suggest ordering double or triple if you have to use Mosaic. Id highly recommend using a different caterer.

Shenita Williams

I attended a Mosaic catering event for my sons 12th birthday an had the absolute worst experience due to a terrible Chef named Glen Hooper. Our food was delivered cold and discolored. When we sent our plates back, Chef Glen Hooper abruptly approached our table. Glen Hooper responded by using his bare hands to reposition our food items without consent lacking approprate gloves while dirt was observed under his fingernails. My son immediatly broke out into tears of disgust during this confrontational episode. Next, we requested another Chef to prepare our meal. Glen Hooper proceeded to make several offensive comments including "you people dont belong here" Glen Hoopers comments implied African Americans and minority groups are not welcome at his Mosaic Establishment. Prior to exiting, my son and I observed Chef Glen Hooper giving threatening glares as he stood at the kitchens entrance with intent to intimidate us to leave. As a result of this traumatizing experience we do not recommend Mosaic for any ethnic groups, or non - ethnic groups due to Chef Glen Hoopers poor hygeine, disservice, and offensive behavior. The American Culinary Federation and Mosaic Corporate Steakholders were both notified of this occurence, however Chef Glen Hooper continues to work at Mosaic and perform numerous disservices to other paying customers. Be Advised - Independent Reviewer - Shenita P. Williams

Ellie Reshef

I’m so glad I chose Mosaic for my wedding catering needs. I especially wanted to give a shout out to our event coordinator, Marie Basil. Marie went above and beyond as my catering point person. She quickly responded to all my questions throughout the months leading up to the wedding. She went out of her way to coordinate with the venue – being a much needed middleman. Marie also went beyond the call of catering and talked me through important items, such as ceremony needs, timing, etc. This was guidance I desperately needed. When it came to the day of the wedding, I had no worries. Marie and the Mosaic team made everything go smoothly. The most important thing when looking for a caterer is obviously how the food tastes, and Mosaic’s food was delicious. We got many compliments throughout the evening. Mosaic catered to my and several guest’s vegetarian needs. It was also really nice that we could provide our own alcohol, and Mosaic served it. This allowed my husband and I to get the exact craft beers we wanted. Mosaic offers great food with fantastic customer service. I will definitely use them again for any future catering needs. I recommend them highly. So thank you Marie and Mosaic for helping making my wedding wonderful!

Christine Greenberg

As an established event coordinator that handles weddings in DC, Charlottesville and Richmond, Ive worked with countless catering teams. Mosaic consistently sets the bar for professionalism, punctuality, presentation, creativity and taste. They are ABSOLUTELY worth the money. Every leader Ive worked with on the staff has been helpful and solved problems with a zen-calm, exactly what my clients need on their big days. Major props to Maggie, Phaedra and Tory!

Maria Warith-Wade

Wanted to reserve Mosaic for our wedding. After weeks of back and forth, we finally had an appointment on the calendar to meet. We no longer live in the Richmond area, so planning our wedding from New York. We drove down to RVA just for them to cancel on us last min after several times confirming we were coming. We also had to pay for the tastings and have yet to receive our reimbursement.

Christopher Francoise

Arguably one of the best caterers in Richmond!

Luke Cardellino

Great staff