U-Haul Moving & Storage at Vcu
| Address: | 900 N Lombardy St, Richmond, VA 23220, USA |
| Phone: | +1 804-358-4978 |
| Site: | uhaul.com |
| Rating: | 3.8 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 7
CA
Cameron Jackson
I had a bad experience at this location 3 years ago and was forced to give them another try since I waited until the last minute to get a truck. This time, when I got in the truck I noticed the mileage was different than what was recorded on the paper they gave me. Not wanting to get charged extra, I went back in to notify them. The manager verified the discrepancy then made a note to adjust my invoice. When I returned the truck before they closed (see below), not only did I have to wait 35 minutes, they said they lost the managers "note". The extra mileage amounted to $30, so I demanded they call the manager who had left for the day. I ended up having to pay, but miraculously got my $30 back a week later. Then, 2 hours after I returned the truck, they called my emergency numbers asking why the truck had not been returned and said we would be charged an extra day. I laughed at them and said they were idiots, I returned it BEFORE they closed, and had my paid invoice in hand. Its their fault if they lost the truck now. I mentioned I had to return it before they closed; in the incident 3 years prior they were able to con me out of an extra days rental. Because we were using the truck late, I dropped the keys in the dropbox. The next day, I got a call saying the truck was there but no keys. I went down there and found out there is no box for the keys to fall into, and boxes and pallets are nearby for them to get lost in. Finally an employee "found them" and said someone found them a block away on the street; however, its pretty hard to mistake having the keys in your hand then watching them go through the door slot. There is absolutely no way they ended up outside the building. I filed a complaint with the BBB as well so it is on their record. This is one of the most dishonest business locations in Richmond. I imagine they succeed at their deceptive practices often, from dealing with a lot of naive college kids. I will never rent from Uhaul again. I would rather pay 4x the price at another company, and will go out of my way to share my experience with others.
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Anonymous User
Dirty, poorly managed and bad access. When I visited U-Haul to rent a storage unit I could not have been more disappointed and disgusted. The U-Haul customer service person at the front desk was really unprofessional and could care less that I wanted to rent a storage unit. The U-Haul person wanted to show me around so we went over to the elevator to go to the 3rd floor and we waited and waited and waited for the elevator which never came. Finally we took the stairs up to the 3rd floor. The stairwell was disgusting with a dead bird, dust and dirt.....just plain nasty. When we got to the 3rd floor to see the units we could not get down the narrow hallway since a person was on step ladder accessing their upper unit. When that happened I told the U-Haul person I would go elsewhere to rent a storage unit. Fortunately, about 3/4 mile away is a new storage facility called AAAA Chamberlayne Storage. I rented a unit there and this place blows away U-Haul. I honestly dont know how U-Haul stays in business.
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Stan Cope
This place has it all together and runs like a well-oiled machine. I would never have imagined a few years ago giving any U-Haul facility 5 stars, or even 1 star, but man have things changed. The staff is friendly and on top of things. You check in at the desk, then somebody meets you outside with your truck. The whole process goes very smooth and quick. Everyone is very professional. One word of advice, check-in online. It makes it easier on you and on the staff. They can get you, and all the people in front of you, in and out quickly. If you are not used to driving a truck it can feel a bit cramped getting out, but the staff is good to help you, and its not nearly as bad as it looks. All in all, if you need to have a good rental experience, then this is the place you want to go.
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Anonymous User
I had a terrible experience the second time around. The elevator would not stop at the 3rd floor. When I inquired I was told that they were aware of this for at least two days. They could have notified me when I arrived to remove my belongings. I had to use the stairs so the move naturally took longer to complete. About five minutes before the facility closed one of the associates ran up the stairs and told us to move our items to the second floor. What did he think we were doing? I believe that he could have handled the situation in a different manner. He was rude and displayed poor customer service skills. I was inconvenienced and felt like I was being kicked out. If the elevator worked we would have been out before they closed.
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Mark Johnstone
This was the worst U-Haul experience I have had and I wasnt the only one. I waited in line over an hour only to get a smaller vehicle and I was fortunate. Others who had made on line reservations waited in line only to be told that the online system wasnt working and they would not receive their equipment. During my 30 year military career, I moved over a dozen times and thought I could depend on U-Haul regardless of where I was. If I were a young, I would build a business model that serves the "moving" needs of the the Richmond community in a far superior manner than what U-Haul is doing now--they have a monopoly and demonstrate very little concern for customer service and satisfaction.
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Anonymous User
I rented a truck and car trailer to move. It was a bit annoying that they couldnt guarantee me the location that wanted and would only be notified a day before the move. However, I got my first choice so that was OK. The online reservation was great because it had all the options there. The truck and trailer were both ready on time and pick up was easy. I did have to call a 1-800 number to find out where to drop off the equipment, which was a bit of a nuisance, but dropoff was easy too. The customer service was ok; they certainly werent rude. This was my second time renting a truck from this location and I would certainly go back if I needed their services in the future.
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Eleanor Lang
The line was out the door and there were two employees working the counters. It took an hour and 30 minutes to get to the front and sign paper work, and then it took another 20 minutes to actually get the truck. They were incredibly understaffed for a Sunday at the end of the month. The employees were working hard at getting people through the line, but again, there were only two people staffed at the counter. The wait time seemed excessive and it really cut into the amount of time I had available to move that day, and Im sure the rest of the people who were waiting in the line.