Top-Notch Tire and Auto Center

404 W Williamsburg Rd, Sandston, VA 23150, USA

Address:	404 W Williamsburg Rd, Sandston, VA 23150, USA
Phone:	+1 804-326-0426
Site:	topnotchtire.net
Rating:	4.8
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 8

Reviews 8

Will Huffman

I will say, I have never been treated so well by a mechanics shop as I was here. They put me ahead of profit and even, and unexpectedly, pushed me for the best overall option. Please read below for the details, it will not be a long story, but it will show how they put customers first and go the extra mile. I popped a tire on a road trip home, after changing to the spare tire I called TNT because of their high ratings on google reviews. They were able to make time for me on short notice and I hurried there. Upon arrival, I was greeted immediately and we jumped straight to the issue without the mindless chatter or waiting. My tire was fine, the rim was bent, which was worse than I imagined. However, my attendent offered me 3 solutions. I could be recommended to a shop that would repair it or replace it. Knowing I wasnt wanting to stay overnight and he forwarned me that to repair it properly might take over night and part deliveries wouldnt occur at the time because it was past deliveries. It was not recommended for me. The next option was to buy new ones that were available at the shop discounted because they were lightly used. This option seemed the best to me. The last option was to straighted my bent rim enough to hold air and get me on my journey to home. I was in favor of new parts versus trying to repair it crudely, however, I was assured it would not hurt to try it as I would have to replace it if it failed either way. I agreed. The repair was made and I was brought back to see the tests of it, done with fluids to observe if it bubbled or not (indication of an air leak) and it looked well done. The tire was then put back onto the car and checked under the weight of the car, it held. As I waited for them to bring it around I feared the mess of my spare tire sitting in my seat and a huge bill, the usual expectation of mechanics shops. However, they put my spare away along with the jack and tools that I had strewn about the trunk from hasty change and the bill was minimal. I actually thought I misheard it at first. I was given instructions to make sure it held, such as monitor my gauge for alerts and if I saw one to use a pressure checker on the tire, not having one they gave me one to make sure I was equipped to monitor the tire. Which is still holding fine. All in all, I can say from start to finish my well being and safety was put first along with the shop not trying to rip me off with uneeded parts, tests or charges. I made it home only 1 hour later then intended despite having a flat and having to get it fixed. I only wish they were located closer so I could visit the shop more often.

Ariel T

The BEST customer service in Richmond! I called Kevin after having my tie rod break while driving. I was upset and he calmed me right down, sent me a tow company in the area and immediately saw me at his shop. Once my vehicle arrived he stayed in constant contact let me know everything that needed repair, and explained in detail. He stayed within my budget and even helped me plan out getting the next repairs done. Ive never been more pleased with a mechanic. You are treated like royalty, even if youre on a budget. Nothing is pressured on you and I left feeling informed and very satisfied with my choices. My vehicle is doing great too! I will be a lifelong client and encourage anyone else on the fence to stop by and let Kevin and the guys put your mind and wallet at ease! Thanks TNT!

Chaz Hofler

NEVER GOING BACK! Before coming in I clearly asked how much to diagnose the issue with my car leaking power steering fluid. Within 15-20 minutes they told me it was because of the O rings being worn out. But he made it seem so simple and that it was nothing to worry about. And never did he ask to repair it. So I was under the impression it was something quick that he was just going to look out and do. Turns out they wanted $170!! Wasnt clear at all about what he was gonna do next. Had I known it was gonna cost that much for something simple as O rings I wouldve taken it to my uncle. Just needed diagnosis. Id never go back! They got their money but they lost a customer and I was gonna come back to get wheel alignment.

James Jones

I wanted to chime in one the praise for these guys at top notch. MY first experience at top notch I waited for my truck to be worked on. I went inquiring about truck tires. Kevin quickly researched prices and lead me to a perfect choice. The service is very personal, these guys really take their time with you. At one point Kevin offered me his personal car to go get breakfast while they worked on my truck. Since then this team worked on my motor cycle, my wifes motorcycle both mustang . Kevin is searching for tires for my mustang as we speak. Thank you Tony introducing Top notch to me. These guys are great, if your looking for mechanics you can trust with reasonable quotes and prices top notch is it. Oj jones

Greg Smith

My family and I were driving from Maryland to Savannah, VA when we hit a rock on the I-295 South Richmond Bypass. The tire was completely destroyed and our car does not have a spare. We got a tow to top notch tire where they were able to squeeze us in as an emergency. Within an hour we had our tire replaced and we were back on the road. The waiting area was very nice and comfortable. We still made it to Savannah, VA that evening even after the delay. Thanks for everything Top-Notch Tire.

Grace Rose

Have been to TNT numerous times and have always had great service! The only reason I am giving 4 stars is because the last time we were there they charged us labor to repair something that was still under parts warranty. But it wasnt much so I wasnt too upset but I still think the labor should have been included in the warranty. But overall I am happy with how they treat myself and my husband. They always call before doing anything. Would absolutely recommend them!

Reuben Henry

I have purchased several sets of tires from here. The last set of Toyo tires I got from here are the best tires I have ever had. Ive also had major repair work done here. I can rest easy knowing the work done here is going to hold up with my wife and kids driving in my car. The grip of the tires was impressive in the snow and rain along with a smooth ride! They also stand behind their work and products!

T Lillard

I absolutely could not be happier -- moving from Northern VA to Richmond I have been disappointed time after time here in Richmond, I had given up hope of again finding a trustworthy mechanic. This is my "go to guy" -- my car is my baby and will be receiving the best attention possible. Thanks TNT, VERY SATISFIED CUSTOMER, and a woman.