Crest Advanced Dry Cleaners

7545 Huntsman Blvd, Springfield, VA 22153, USA

Address:	7545 Huntsman Blvd, Springfield, VA 22153, USA
Phone:	+1 703-451-9898
Site:	crestcleaners.com
Rating:	4.1
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–6PM 11AM–5PM

Location

Photos 17

Reviews 16

Paige Wroble

After turning in three dresses for cleaning on Tuesday, I received a text saying my order was ready for pickup Wednesday. I made the trip that afternoon, was handed only two dresses, and was told the third was taking extra time because it had a gold metal feature. This was mentioned neither when I dropped off, nor in the text they sent. I wasted a trip and my time. I left the third dress there until Sunday and paid nearly $48 for all, only to have that third dress come back with pulls in the fabric that were NOT there when I dropped it off, AND the drink stain STILL on it. Mind you, Id specifically pointed out this stain at drop-off and was assured at drop-off, as well as on the first pick-up day (I asked both times) that they could get it out. I was made to pay full price today and told they "could try again." You think Im going to leave it, or anything else of mine on their care again? No, thank you. For the money they charge, they should be able to work miracles, or at least do what they assure you they can, and they certainly should take better care of your things.

DeAnn McDermott

Have used them to wash comforters, but wont anymore. Have had 3 ruined because whatever machine they use to wash/dry them rips the seams apart. The damage is clearly visible with the seams pulled & ripped and the stuffing coming out. The worst part is their staff folds up the damaged comforter, bags it, and hands it back without saying a word about the damage their process caused and an offer to repair the item. No accountability. The 1st one I took back to them, but the damage was so bad that it was not repairable. They credited my account for the cost of the cleaning. Big deal. The 2nd one I was able to repair. The 3rd one has multiple ripped seams and likely damaged beyond repair.

Anonymous User

I tried Crest out last week since they are in my neighborhood and they had a 15% off coupon for 10 or more items. I must have had 20 pieces when I went in, but was told that only three qualified for their coupon so I couldnt use it. Ive never really differentiated between "dry cleaning" and "cleaned and pressed", but that was the explanation. I was further disillusioned by the $2.75 price for a cleaned and pressed shirt, thats about twice as much as I am used to paying. I would have been willing to pay a slight premium for the convenience of a neighborhood business but I felt both gouged and baited by the coupon. This isnt the type of company with which I will do business.

Jay Lee

Very clean and professional environment. Everyone was courteous and supportive. Though I havent inspected all my items that were dry cleaned thus far, the ones that were worn appeared to be in tact, cleaned from dirt and stains, and well pressed! Even though the rule of thumb is no news is good news, good news also needs recognition! Thank you for your dedicated service and attention to detail!

Anonymous User

Terrible, terrible service. Advertises in by 11 AM, out by 5 PM, same day service. Not true. Took everything in on a Friday morning, a little after 11 AM. Said it wouldnt be ready until 5 PM on Monday. When I argued, said they didnt have enough staff. I pointed to the advertisement and the employee then tried to tell me I came in a few minutes past 11 AM. Took it over to Cardinal Cleaners over in Fairfax Station and they are getting the job done. Dont recommend Crest Cleaners at all!

Andrew Outlaw

Ive been going to this Crest Cleaners for a long time, mainly because of the convenient location. However, lately Ive brought in some items that needed special attention, and not only have they returned them as good as new, but theyve been ready before I was told theyd be. The people in front are quick yet helpful, and Ive even used the seamstress a few times.

Anonymous User

Great service! Ive been using Crest weekly for cleaning and pressing my work shirts and suits, and for my wifes occasional dry cleaning needs. Always fast service and very friendly. They also do alterations here, but I believe it is a separate business from Crest. All in all, Ive been very pleased with them and will continue to give them my business.

Anonymous User

Terrible customer service. Do not believe the in by 11 out by 5 promise. Dropped shirts off on Saturday by 11. Needed them on Sunday to leave for a business trip. Turn up Sunday and no shirts. No apology from the staff, no offers to make up the inconvenience. Im headed there now to pick up a bag full of dirty shirts and to start washing and ironing.

Todd Levine

Pick up and drop off is OK although I have had times that I showed up and it wasnt done. The home delivery and pickup is awful. They have dropped at the wrong house, missed delivery dates, and this time held my close because they needed a card on file, but never called to tell me. They have never offered to make it up to me to keep my business.

Dean Merrill

I appreciate the excellent customer service and quality of cleaning. Management and staff are always quick to serve and friendly. Quality of cleaning has been consistent over the last 6 or so. They take special needs such as stains and other isssues when needed. Location is clean and convenient and open hours are convenient for us.

Thom Kurmel

Ive been using this Crest location for nearly 12 years. I dont live nearby, but find good value in the service and the people that work there. They compliment the excellent care for my laundry. The team is always great to work with and know me (and my number) personally. I wont go anywhere else to get my laundry done. Its the people!

Amy Furgason

Very happy with the service. They have a perpetual coupon. I recently started using the home delivery service and the gentleman that delivers has called me personally and seems very professional. And I found out that I can drop off at my convenience and they will still deliver on my next delivery day.

Anonymous User

Ive been using Crest Cleaners since they opened -- Unlike my bank -- Crest has be able to keep a responsible and responsive group of employees -- They often greet you by name and suprisingly -- remember your phone number Thanks to all: Maggie - Yanira and all the full and part time employes !!

Amy Brisendine

I dropped about five items there and had a dress alteration done. When I dropped the items, the young man told me the cleaning fee was $7.00 for each item (or something like that). When I picked up the items, the woman at the counter charged me $15.00 for each dress. $15 for cleaning a dress?

Anonymous User

Crest is a high-quality dry cleaner. The prices are not inexpensive, but the service and quality are high. They do good specialty work as well. If I have ever had a problem, Crest Cleaners has always addressed the issue and provided me with an appropriate resolution. Very reliable dry cleaners.

Jeffrey McAninch

Great, dependable home pick up delivery and always satisfied with the quality. Crest takes one big to-do off my hands -- just leave the clothes in the bag at my front door, and the clothes show back up, cleaned and pressed and worry free.