Lindsay Collision Center

5555 Industrial Dr, Springfield, VA 22151, USA

Address:	5555 Industrial Dr, Springfield, VA 22151, USA
Phone:	+1 888-659-2965
Site:	lindsaycollision.com
Rating:	3.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–2PM Closed

Location

Photos 72

Reviews 4

Jordan Hall

I am not pleased to compose this review regarding my experience at Lindsay, however, it must be shared. I am a returning patron of Lindsay. Unfortunately, I havent had the best of luck as it pertains to my current vehicle and had been in two accidents within a 6 month time span. I took my vehicle in for repairs the first time in December of 2016, only to have gotten word that my vehicle wouldnt be ready by the original promise date. I was paying for a rental car out of pocket as I didnt have rental car coverage at the time. My Estimator contacted me with the less than great news, which I later followed up to him with written communication expressing my concerns and requesting that I be placed into a rental car at Lindsays expense. He was more than understanding of my situation and was as accommodating as possible. My vehicle was held an additional six days beyond the previously stated pickup date. Then in February I was T-Boned on the passenger side. I of course returned to Lindsay, although I had just had a less than pleasurable experience with the length of time, I figured I would give them just one more chance. I must say, at this point, I regret it a great deal that I returned and entrusted my vehicle repairs to Lindsay. I dropped my car off to Lindsay Collision of Springfield, VA on 2/13/17. I was given a completion date of 3/10. It has been a month exactly to date and my vehicle still isnt ready for pickup. I called on Friday was given everything under the moon and the stars above as to why my vehicle wasnt ready. Infuriated, I requested that Lindsay extend a rental car to me at their expense because I had already paid more than I could for a rental car out of pocket and couldnt afford to keep paying for a rental car out of pocket and be responsible for my ridiculous deductible (that I hadnt had time to lower before the very last accident.) This Estimator completely different from the first gentleman that assisted me in December explains that he got approval to extend a rental to me for only 4 days and suggested that I pick the rental up from a near by Enterprise on Saturday versus Friday so that in the event my vehicle isnt ready by today, 3/13, I would have the vehicle until at least 3/14. I had major issues with that as I didnt encounter such a response the first time around when my car was behind schedule. I do not believe that my vehicle was in for disassembly at the time of my question, rather, I believe Lindsay saw the size of my repairs and saw dollar signs. If the job were too big to complete in a satisfactory time, I wouldve preferred and honest turn away and taken my business elsewhere. It was also brought to my attention that a vendor that Lindsay outsources work to caused "damage" to the dashboard, thus, that made the timeline for getting my vehicle back to me longer than originally expected. So word to the wise, think twice about the time you entrust with Lindsay repairing your vehicle. You may go without it for quite some time, and getting accurate updates will be nearly impossible.

Thomas Jones

Whatever you do, if you care about quality work, STAY THE HELL AWAY FROM THESE GUYS: Weve had occasion to use Lindsays collision service, twice, in the seven year lifetime of our Saturn. The first time was when my wife got in a fender bender leaving the parking lot of a local shopping center. The second time was when someone cutting through our neighborhood hit our Saturn. The first incident was in 2005. It required the replacement of the metal hood. Within about 8 months of the fix, the paint job theyd done was bubbling up and peeling. The second incident was a month and a half ago. It took them FOREVER to get parts. After 2.5 weeks in their shop (and many unanswered "where the hell is my car" phone calls), they finally called to tell me it was ready. When I went to pick the truck up, I was NOT pleased with the results: * theyd not bothered to seat the panels flush to each other * the gas cap door wasnt flush with the surrounding panel * theyd over-sprayed the entire area of the gas cap, so that what was once just shiny, finished metal was now completely covered in black paint * the vehicle, which prior to the collision, drove smoothly now shudders and shakes at highway speeds (fortunately, I guess, you cant often hit highway speeds in the DC Metro area) and pulls to the left. Nothing can be done about the over-paint. Whats done is done. Before I drove off the lot, I was able to get them to reseat the panels, but the fuel door still isnt seated right relative to its panel. The panels are only sorta flush with each other. So, Im guessing they still arent right. When I discovered the handling issue, it was a few days after the pickup when I was driving down I95 towards Richmond. They agreed to take it back in and address the issue, but, blamed it on the tires being worn (funny, prior to the collision and their "repairs", thered been no shudder at highway speeds - if the wear was causing it, one wonders how that could be). At this point, they insist that I need to buy a new set of tires before theyll do anything further about the shuddering. So, while the quality of the 2005 repair was merely annoying, the most recent event shows that this wasnt a one-off problem but part of a long history of shoddy work.

B & V Burns

I had an appointment scheduled at 730am to drop off my car for repair. I arrived by 735am to check in. Upon my check in, I was directed to enterprise to pick up my rental while I wait for my name to be called. In between getting my rental, which I was done with within 15 minutes, I went back to check in desk to make sure my name was not called. I sat there and watched 2 other people who came in after me get helped. I also watched reps dance, share pictures on their phones, and discuss their weekends. At 805, the lady who assisted me had been sitting there since I arrived and informed me my rep was stuck in traffic. I was baffled on why the front desk person didnt inform me that my rep was running behind or why another rep wasnt able to assist me earlier in her absence because there were plenty of reps available and less than a handful customers. I was then informed that my rep does not arrive until 8pm so I was confused on why my appointment was scheduled for 730am. Due to Lindsay Collision Center lack of communication and teamwork, I was late to work. I am confident if another rep was able to help me in a more timely manner, I wouldve been in and out in 20 minutes flat as the walk through and discussion with rep took less than 5 minutes.

heather sayler

I hit the back of a vehicle so my front end needed repaired. They had my vehicle for about a month. I had a rental car and my insurance stopped paying for the rental because they were taking too long. When I received the car back ( a day after I was told) my front senor was still busted and a front headlight was out. Why they didnt replace my front sensor, when my front end got hit, I am not sure, neither am I sure why, I received my vehicle back without a front running light. If I am going to wait over a month, I sure would like it to be completely fixed the first time. I went into the center to get these items fixed and I was told the person who fixed the vehicle wasnt in so they couldnt fix my SUV, although they were able to fix my running light, after several conversations about which light needed fixing. In the end, I had to go to the service center multiple times to get what should have been fixed the first time, plus it took time out of work, and I borrowed a friends car for a few days. Although the people were friendly, I would not recommend using this facility if you want your vehicle back in a timely and accurately fixed manner.