D&V Autobody, Inc.

Reviews 3

PE

Peter Lowry

I do not recommend them for auto body work. The initial paint job, repair work and customer service was good. But, then I noticed the problems. They cut my vehicles custom trim molding short on one side and they told me, not once, but three times that it had shrunk. Rubber trim molding does not shrink by 1 1/2 inches. I felt insulted by that explanation. I had to notice that the trim molding was shorter on one side. They knew it, but didnt say a word until I kept pointing it out. When I first started questioning why my trim molding was shorter on one side, Kevin became non-communicative and hard to reach. This took 4 months to resolve. They used the wrong mounting screws for my bumper cover and it developed cracks and had separated from the bumper. My vehicle had to go back in to fix that. In the beginning I had recommended to Kevin, to get a new bumper cover, but he was confident that they can do the repairs. He accepted the job. I recommended that he reinforce the crack areas that were repaired. 4 months later a crack again reemerged and it went in again to fix that. From my inspection of the work, and best as I can tell they still did not reinforce those areas. Also, the bumper cover step pads are now not secured properly. The initial paint job was good, but the last paint job has serious flaws in the workmanship and now he does not want to correct these issues under the original warranty. Instead, he tells me that their work is not covered by their lifetime warranty due to my vehicle not having original GM parts and that he didnt want to do the work in the first place. I am confused. He accepted the job and took on the work, I didnt force him. When Kevin took the job, he knew my vehicle was customized by Southern Comfort with original Southern Comfort parts. Now he states to me that their repair work on those original parts is not covered under their lifetime warranty. At this point, Kevin basically washed his hands of me. Their website mission statements and warranty does not state any restriction to only OEM parts in any form. Even the invoice receipts do not say that. Their mission statement though clearly states that they do warranty all their body and paint work, with the exception of prior existing rust repairs, for the ownership of the vehicle and backed by a complete 100% customer service guarantee. Nowhere is it written that their guarantee is restricted to specific parts. Now all of a sudden, the lifetime customer service guarantee doesnt apply because he is unable/unwilling to rectify/remedy the flaws in their workmanship. WOW! Their website say they offer customization to vehicles, is Kevin also now saying that they do not warranty their work for that service? I am disappointed overall with their auto body workmanship and especially his customer service.

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Nathaniel San Gabriel

Ive had cars repaired at a number of body shops in the NOVA area. Most of these shops promised me high quality repair, fast turn-around time... yeah right. I was always upset and disappointed after inspecting their work. Each time, I told myself, "well... maybe this body shop will be better than the last" and was wrong. "Orange-peel" paint jobs, overspray, horrible assembly resulting in gaps and unaligned parts, long turn-around times, and lack of communication are some of the issues I have experienced. After a fender-bender on New Years Eve, I decided to do my homework before selecting a body shop. I was sick of poorly done repairs. I searched for customer reviews on various car forums and came across the name, D&V, multiple times. I checked their reviews then picked up the phone to schedule a drop-off. When I first walked into the lobby / customer area, I was amazed at how good the place looked. The place was super clean and their lobby/waiting place had a big flat-screen TV with comfy couches and a coffee/tea machine for the customers. I was greeted at the door by a young woman who already had a copy of the estimate from my insurance company. One of the workers, Ahmad, came out and introduced himself to me. We walked out to take a look at the damages on my car. He really knew his stuff. While outside, he emphasized on the quality of their work and the importance of customer-satisfaction. I dropped off my car several days later once the parts came in. They called the rental car company and I was there and gone in less than 20 minutes. Throughout the repair process, Ahmad made sure to keep me updated. He called me every other day to tell me about where they were in the repair process and how things were looking. He even asked if I wanted to pay the difference for an OEM part that the insurance was not willing to pay for. I asked him to give me a quote for PDR for two minor dings on the quarter panel. He was very nice and easy to work with. My car was ready for pick-up two days after the estimated delivery date (due to damages discovered once the bumper/fender were removed). The repair work was AMAZING. All the parts lined up perfectly, the paint matched, and the wheel alignment was on point. The PDR was so good that I wasnt able to tell where the two dings were. They even detailed, clay-barred, and waxed the car before delivery. Ahmad walked out with me just to make sure he didnt miss anything. I tried looking for any minor imperfections but could not find any. I am extremely happy with D&V Autobodys awesome work and customer service, and will definitely give them business in the future!

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Ryan Glass

After deciding to repaint my front bumper (rock chips) prior to an XPEL wrap on my new vehicle, I chose D&V based upon reading the positive reviews online. My experience leading up to the initial paintwork was positive, everyone was very polite and I felt like they genuinely cared about my car. Once the work was completed, I went to check on the car. While the overall paint job was good (paint was blended perfectly) the attention to detail was definitely lacking. There was a small area of 3-4 rock chips on the bumper that were simply painted over (not sanded) and a minuscule piece of hair in the top layer of the base coat/under the clear coat. In addition, there was a bit of clear coat overspray on the bottom of the bumper and one of the rocker panels was not reinstalled correctly. Now, most people wouldnt care about these issues, however the whole point of me taking my car in for a repaint was to bring the bumper back to an OEM finish (or as close) for the XPEL wrap. They agreed to take my car back and address the areas they missed, and they did for the most part. When I received the car back the second time the paintwork looked great, all issues were addressed correctly and I had finally achieved what I was going for. Unfortunately, the rocker panel was still not installed correctly despite being told it was fixed. Im not sure how this was overlooked twice, as it is quite noticeable from up to 7-10ft away. Because this endeavor took such a long time (car was at D&V for approximately a month) I chose to have the car dropped off at my detailer for the XPEL wrap. I was told the rocker panel would be addressed afterwards and all would be completed. The rocker panel was eventually taken care of by another shop. UPDATE: Ive decided to give D&V another shot w/ additional paint work simply because they did a good job w/ the first round paint match. Car is going back to repair some paint chips along the door - will update my review when the work is completed.

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