London Bridge Auto and Transmission Repair

1393 London Bridge Rd, Virginia Beach, VA 23453, USA

Address:	1393 London Bridge Rd, Virginia Beach, VA 23453, USA
Phone:	+1 757-226-9084
Site:	londonbridgeautorepair.com
Rating:	4.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–2PM Closed

Location

Photos 40

Reviews 6

Lishena Thompson

London Bridge Transmission and Indian River Transmission are both owned by a man name Travis. Both establishments are ran by inexperienced technicians. They bait you in then charge you for work that does not resolve your car problems/issues. The owner makes verbal promises to customers that are not upheld nor honored. Do not trust these businesses to work on your transmissions or perform any major work to your vehicles. My husband and I had two cars services with these companies and had major issues with the work "allegedly" perform. When asked for our money back for the work that was performed that did not resolve our specific transmission issues, we were promised proper service to correct the existing and continuous issue that we originally took the cars in for service. To no avail, the transmission work performed DID NOT fix the existing transmission problem. If you have issues with either one of these companies, file a court case against them, do not allow them to re- fix or try to repair your car for a 2nd or 3rd time. Do not trust any promises or verbal agreements because they will not honor them and they will try to get you to sign off on work not completed/done and agree not to pursue to court case. They have a law firm agent representing the two companies called Wolcott| Rivers| Gates. The companies agent is David M. Banstians at 301 Bendix Road, Suite 500 Virginia Beach 23452. If you receive any written correspondence from this agency concerning London Bridge Transmission or Indian River Transmission, do not settle out of court. Take your case to court for trial. We were lied to over the telephone, and we put our trust in the untrustworthy hands. Their word is NOT BOND.

Win Ter

Terrible customer service! The customer service at the London Bridge location was horrific. Paul the employee who works at the front desk clearly knew nothing about being a mechanic and should stick to answering the phones, ONLY. When I dropped off my vehicle to have two major repairs done he assured me the labor and parts were 100% guaranteed for 12 months or 12,000 miles whichever came first. When I went to pick up my vehicle not only was the work not completed after he told me it was but he tried to tell me it was and make me take my car off the lot. The "mechanic" who worked on my car the first time looked like he was tweaking and was definitely high on something. I explained to Paul that the mechanic who did the initial work was not to lay a hand on my vehicle again or my lawyer would be involved. Instead there was another mechanic in the shop who I knew was passionate about fixing imports, his name was Timmy. If you should have to get work done at the shop for any reason at all request that Timmy do the work. I have a feeling that Timmy may open his own shop eventually hes smart and passionate about being a mechanic and I can see him going places. If you do absolutely have to get work done there double check the work they do and make sure your receipt says "100% parts AND labor guarantee......" mine did not and I had to make Paul change it. I would recommend just not going there at all.

Marion H.

Be careful about these reviews they offer a free oil change for good reviews. They offered us one after they messed up. We have a 2001 Ford Torus, they were running a deal to have the transmission pulled to look at whats wrong to give a quote of how much to repair. Well little did we know their deal did not include putting the transmission back in if you decided not to get work done. No it was not in the paper work at all! So pretty much they said either pay to have them put it back in or come have it towed and theyll put it in the trunk. So it made no since to pay double and not get the transmission rebuilt. Long story short after they "rebuilt" the transmission we still had problems with it and took it back to them three times where they had it for several days to wait on "new" parts. After that it still messed up. Finally took it somewhere else to find out they didnt rebuild the transmission they were replacing parts from picknpulls (found the item numbers) so not even getting new parts. Lovely, $2000 (which they stressed was a deal) down the drain for a point A to point B car that we didnt want to put money into but forced since they would not put back in the transmission. It worked better before they touched it but they said it was totally useless hmmmm interesting. Attorney said its hard to fight these types of merchants so we let it go.

therese gialis

I took my car over to London Bridge Auto and Transmission for a second opinion after another local shop told me that I needed to spend a little over $5,000 to have my transmission rebuilt. I was a little weary about spending that much money as my car is only 2 years old and I really didnt find it possible that a new car needed its transmission redone. I know very little about car stuff so before I spent that much money I wanted to get another opinion. Two of my co-workers referred me over to Paul at London Bridge and said that he would help me out. When I got there I was expecting to wait for hours just to have it diagnosed, but he had a mechanic take a look at it right away. To my surprise, it wasnt the transmission at all. Paul took his time explaining everything to me to make sure I understood what the real problem was. I was evidently over due for a tune up and my engine was misfiring really bad! I am so thankful for everyone over at London Bridge Auto and Transmission. They saved me a bunch of money that I did not have to spend, did an amazing job and I had my car back within hours. I will never go anywhere else to have my car fixed!

Terrrance Francis

I had 2 vehicles worked on at London Bridge Auto and I thought the customer service was great. I brought my truck in to repair the hub bearings followed by my fiancé’s Escape. We had an issue pin pointing exactly where the problem was on her car but Paul was very helpful and customer orientated , which more than made up for the inconvenience of having to bring it back a couple of times. Each time I came in he was very attentive to my issue making me a priority. London Bridge was my second shop and a drastic improvement from the first. I am very pleased with the speed and quality of service received as well as the pricing.

Julie Montalbano

I spent $8,000 between two vehicles. One vehicle was released only to return for unfinished work that was paid for. Having to contact the owner repeatedly. Was given $500 off previously for the first round of troubles. But the quote I was given originally exceeded the generous coupon. Which cost me $300 more than the full quote. 2 1/2 months later I still have my vehicle waiting to be finished with parts purchased. Travis is not a man of his word as a business man. He tells you what you want to hear to shut you up. I expected better business. I will not be returning in the future.