NAPA Super Car Care Center

3249 Dam Neck Rd, Virginia Beach, VA 23453, USA

Address:	3249 Dam Neck Rd, Virginia Beach, VA 23453, USA
Phone:	+1 757-301-6399
Site:	napasuperccc.com
Rating:	3.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM 8AM–4PM

Location

Photos 74

Reviews 6

Joseph Tortorici

I would not recommend this place. I went here for the first time last week, 9/5/16, for a vehicle inspection for my Toyota. There were two issues. One was my headlights, which I was a little uncertain about but I went ahead and told them to restore them since they would not pass them without it. They charged $90 which is about the going rate unless you are a Sams Club member, which I am, so I should have had it done there. But hindsight is 20/20. So then they also told me of another issue but said they needed to diagnose it first and asked me if I wanted that done. I said yes, since my vehicle would not pass inspection unless they fixed it. I was at the place at 1:30 thinking they would be done by then and they said they are still checking, should be another hour. I sat there and watched my car sit while no one worked on it and kept asking about it and kept getting the same answer. I finally went directly up to the tech who was supposed to be working on it to ask him what the hell was going on and he said "oh, youre car has been done for a few hours now, we will have to fail it unless you want us to fix it." Well long story short, they had my car from 9 am until they closed and still could not tell me much other than they "think" they know what the problem was. The tech then proceeded to tell me he is not a Toyota technician and not 100% sure but could order the part. He also advised he looked up what the dealership would charge and it was around $1,200 so he would do it for a little less than that. I said thanks but no thanks, just fail me and I will take my car to the dealership myself. My problem is if you knew that you are not a technician and not that knowledgeable about my car to begin with, you should have told me that up front rather than offer to do a $100 diagnostic only to tell me you dont know for sure what is wrong. In the end I took my car to the Toyota dealership which I should have done from the beginning, they had it fixed in a day and only charged me $700 which included a new full inspection which they did at no charge. I would strongly encourage anyone to not take their vehicle here.

Joseph bain

Took my antique firetruck in because It would not start and when it did it ran horrible. I also needed a new exhaust system as mine was 41 years old. They were super helpful and down to earth honest. They didnt play the fakeface salesmen act, was more like talking to my neighbors. After about an hour and a half i was informed the injection pump was failing from internal seal leaks and the intake needed to be pulled and blasted because the 41 years of oil slude building up in it. They did have a bit of a challenge finding gaskets and stuff loally but they managed to get them all. They brought the tech up that was working on my truck and he was very knowledgeable and friendly. He tol me everything that was going on and then took me back to show me all the issues firsthand and explained what would be done. He told me the injection pump was bad. But explained he could rebuild it and help me save some money. He also had the replacement exhaust measured out and planned and showed me how it would be run. I was given the estimate price and was a little shocked and hesitant. But after hopping into the truck when they were done with it the next day was exhilarating. This truck has never fired up so fast and run so smooth for an old diesel with 400,000+ miles. The exhaust was amazing, he welded in all new hangars and welded in all the piping and even put in a big chrome turn down tip. It sounds like a powerhouse and rides so smooth. They were awesome. Me and my wife now take all four of our cars and trucks up there and so does our neighbor. 17 thumbs up

tara egan

I give them 5 stars for responsiveness and friendliness. My car overheated down the street from their shop and my teenage daughter was driving and had to leave the car in the road and wait to be rescued. I was unable to get to her since she was driving my car, I called NAPA super car care center asking if i get my car towed their and told them my car was in the middle of the road on Dam Neck just a few hundred feet from them. They said they would go check it out and let me know. They were great! I was impressed that they didnt just blow it off or say they didnt have time. They were able to get the car to the shop and do a block test on it. While they said I needed a replacement engine and I turned down this repair due to costs vs. buying another car, I had the car towed home after to die. Despite not having had work performed here, i would definitely recommend them. I am so grateful that they were there during this ordeal. :-)

Candice

One star is one too many for this place. Its unfortunate because we DID encounter one hard working and honest employee, but as a whole this business was unprofessional, slow, incompetent, and shady. We were charged $400 on something that, oooops, actually didnt need to be repaired. We were told that we needed an additional $800 worth of repairs, but we found out, thanks to Chris the manager, that it actually didnt need replaced at all, it was a free tweek to the breaks, problem solved. Picked up the car and 6 minutes down the road it broke down with a totally unrelated problem that we didnt have when we dropped it off....$4,000 fix. WHAT? This isnt to mention how they lost our car keys overnight or how it took 6 hours to change the oil. RUN AWAY from this place, FAST!

Robert Stuart

BE WEARY! Last Sunday dropped the work van off to get looked at and they closed and parked my van outside in the parking lot with $1000s worth of parts and tools inside and NEVER EVEN CALLED!!!! How do you do that? Thankfully I have a spare key and went and got it... manager called and apologized and made it right so I scheduled the repair to be done a week later(tomorrow). Got a call today at 11:30am saying even though I have a scheduled appointment that I scheduled a week ago....... they are closing because they think they will be slow. I have a fleet account with them and was very happy with past service but they got me again! Now I have to go ANOTHER week without a repair! Lame! Id stay away!

Megan Snyder

I love this Napa AutoCare Center. The staff is always super friendly and never tries to get me to buy anything I dont want. As a woman who doesnt know much about cars, I appreciate that they speak to me in Lehmans terms about my car and tell me what needs to be taken care of ASAP versus what can wait. They have a comfy, spacious, and clean waiting area, and so far, theyre the only place that actually provide quality service for a reasonable price. My cars have survived significantly longer since Ive started coming to Napa. Even when presented with coupons to go elsewhere, I always pay the extra money and come to Napa where I know theyll get the job done right.