SouthSide Moving and Storage

1533 Harpers Rd, Virginia Beach, VA 23454, USA

Address:	1533 Harpers Rd, Virginia Beach, VA 23454, USA
Phone:	+1 757-234-7080
Site:	southsidemoving.com
Rating:	3.8

Location

Photos 18

Reviews 5

Jan Steele

I would not recommend Southside Moving and Storage. Customer service has been virtually non-existent in my case. My move was underquoted, understaffed and several pieces of furniture were broken and/or damaged. Concerns were addressed prior to the move with the Richmond sales rep, Brenda as well as on the day of the move. To no avail. The movers-as well as another employee of the company-confirmed I had a two truck, 4 man move. What I got was one truck and three men, unfortunately, one of the men was ill and not much assistance with the move. After the move, I filed my claim, received the expected denial as I’d not purchased additional insurance. I had to call for the disposition of my claim. I then wrote a letter to the sales manager: Joe El-Attar. The letter is below. To date, I have received no response from Mr. El-Attar. I have initiated several phone calls to him and only twice has he contacted me-and both times I was not available to take the call. August 9, 2017 Dear Mr. El-Attar, Attached you will find my original claim for damage sustained by my personal belongings due to the negligence of your contracted crew and the mismanagement of my move in general. I had hoped that a reasonable response would be received from your claim department, but as with the majority of my interactions with your company, your policies and rules and definitions were simply repeated back to me and no alternative solutions, apologies or empathy were offered. Prior to my move I brought cube sheet concerns to the attention of your sales rep and dispatcher- the number of boxes was listed as 10—I had at least 100. I was still underquoted and understaffed. On moving day, my concerns were addressed by your sales rep advising me to “take a deep breath”. The day of my 3 man move, one of the men was ill and essentially unable to help for the majority of the day. At 6 pm with my damaged furniture, and quite a bit remaining to be moved, I told the men I’d finish on my own. I am asking your company to be accountable for the consequences of improper handling of my property. I am a customer looking for a solution to a damage incurred by contracting with your company. I simply want my items repaired and I feel it should be at Southside Moving and Storage’s expense. The antique hutch was broken even before we left my previous residence-your crew member told me and admitted it was his fault. My expectation was that my belongings would be handled in a professional manner, following general moving protocol and procedures. It was not unreasonable for me to expect that my antique hutch would be wrapped and secured before the truck moved. It was not unreasonable for me to expect the same treatment for my dining room table-blankets secured on the table would have prevented the scrapes all the way around the table. The same holds true for my sofa—light colored or not, proper wrapping and securing would have prevented the damage. This expectation also applies to the antique sewing chest with the leg snapped off. IF your customers cannot expect for their belongings to be handled in a professional manner, that should be made clear before signing any contract or offering insurance coverage. I request that you review my claim and the circumstances concerning the damage and offer a viable solution to the problem, which in my opinion, is repair of my damaged items, Thank you for your time and l look forward to hearing from you soon.

Gloria Miles

Terrible. Check out the reviews on Yelp (which I belatedly looked at). They arrived on time and then it all went downhill from there. They quoted me a 4 hour move over the phone (and they charge hourly). They took 7.5 hours to move very little furniture (nothing complicated like TV systems they had to disassemble or appliances) and some boxes. They left their coffee cups, some trash, they left all of the lights on, and THEY LEFT SEVERAL OF MY BOXES in the apartment. I didnt find out until I returned to the apartment the next day (I left earlier to meet them at the house). Ive emailed and called several times. I have talked to Paul and Vernon. Paul barely talked to me, wont even respond to emails I send. Vernon just asks if I want to leave a message. I keep getting the run around. Ive never even spoken to the manager, Deana, that they say is "handling" it. As soon as they hear its me, I am told shes at lunch or at a meeting or just busy. Ive been told shell call and she hasnt. Ive asked for a claims form and that hasnt been emailed as promised. I have recently called my bank to dispute the charges they went ahead and placed on my card even though I believe they violated their contract by not completing the move. Save your money and your time and go elsewhere. These people rob you completely.

Brittany Ayers

I moved from Virginia Beach to Newport news because I recently opened up a business in Newport News. I packed all of my possessions and made sure everything was ready for the movers. I left the house I was moving from to the house I was moving to so I could prepare my house for all of the new furniture. When they moved the stuff into my new place they tore a hole in the side of my sectional couch, chipped paint off of my walls, door ways, and more in the new home and left scuff marks on the floor and walls. When I returned to the home I was moving from to clean. I realized they left a ton of stuff behind; glass for on top of some tables, some pictures, some boxes, etc. Too much to fit into my car. Upon discovering this I wrote to the company and have not received a response. This has been about a week and a half. I am very disappointed in the lack of response to my complaint. I even sent pictures and have gotten no response of resolution to the issue. I now have to paint the walls, trim, door ways, etc in my new home and had to pay someone to move the remainder of my stuff from my old home. I would not use them or recommend that anyone else uses them.

Lawrence Callis

If I could give negative stars I would. Lets first start with the person, Marcus, that came to assess the amount of items that will be packed up. We agreed upon a delivery date and a few hours later I receive an email where the delivery date changed for 2 weeks later than we agreed. The packers said they had to empty our dresser drawers. In my mind and from previous moving experiences the packers wrapped the dressers with our belongs inside it. The problem is added unnecessary work when unpacking. So the unpackers only finished about 25% of the unpacking and 2 of the 3 movers said after 4 hours being there they have to leave for another unpacking job. They were dumping our belongings on the floor. To include silverware, pots, pans, and the like. My wife called the supervisor and she tried to trick my wife to signing paperwork for a partial move. If my wife signed no one would have to return to complete unpacking. Essentially it took about 7 days until someone came to finish unpacking. This was the worst moving experience ever! It is a wonder they are still in business.

Lydia Karuta

I had a great experience with SouthSide/Mid-Atlantic movers. My contact person for the contract was Bruce WoodHouse. Such a nice and lovely guy to work with. He followed up, clarified and answered my numerous questions (this was my first big/professional move) before I signed the contract and was amenable to my requests within the constraints of the contract. I was nervous but he reassured me time and again that my move would be smooth. He was right! Paul (one of the movers) called me a day before to confirm the move. I also received a call from the office shortly after that to ensure that the confirmation had happened. The moving day was rainy and messy. There were also mechanical issues with the truck (on their way to my place in the morning) but it was replaced within an hour. Paul and Tom (moving guys) worked really hard to recover the time lost and took very good care of my furniture and belongings. No damages despite the rains! They were very kind, polite and professional. I am happy I chose Southside/Mid-Atlantic movers. Thanks for a job well done!