Ulta Beauty

5225 Settlers Market Blvd #170, Williamsburg, VA 23188, USA

Address:	5225 Settlers Market Blvd #170, Williamsburg, VA 23188, USA
Phone:	+1 757-220-8830
Site:	ulta.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 46

Reviews 15

Collette Dougherty

I scheduled an appointment for a makeup application for an engagement shoot. They called me to move my appointment to earlier in the day, to which I agreed. It wasnt a big deal, I figured we could get into town early and have breakfast somewhere. I walked in 5 minutes before the scheduled start time of my appointment to be told that I was late, that they had me down for 12:30 when I was told 12:45 during my phone call. Originally I was told she could fit me in. Then she adds "But I only have about 30 minutes until my next appointment. Im pretty quick, I could try to see what I can get done." When Im paying for a professional makeup application for a photo shoot, Id really prefer not to have it half-assed. So instead of a $40 makeup application that I was really looking forward to, I instead bought $80 of makeup and supplies elsewhere and am now doing my own makeup sitting in my car. Lovely.

Megan Bryant

I went in there to pickup some new foundation. I tried and failed to get the associates attention. After 20 minutes I finally found someone to help. But they spent less than 30 seconds with me. Told me to buy the one in front of me because its the best. I wandered around for another 30 minutes trying to get some real help and find a beauty blender. Literally no one would help me or even asked if I needed help. I finally go to the check out and they tell me that theyre out of the gift with purchase, which was the whole reason I chose that one. No apology, no substitution. I left without buying anything and wont be coming back. Ill drive to Newport news or shop online before I come back here.

Lynn Fogarty

As of 8/20/2015, the staff are rude as hell. I felt as if I was invisible even though I was obviously in need of assistance. It used to be okay a year or two ago, but the current manager needs to give the staff some serious customer service training. I will have to take my business down to the other Ulta in Newport News or SephOra at Patrick Henry Mall.

Angela T

Great location. Items are normally well-stocked, and the staff are friendly and willing to help. Also had a great experience at the Brow Bar (not so much at other Ulta locations..)-- the esthetician was professional, started working with me even a few minutes before my appointment, and gave helpful advice about my brows without pushing products.

Howard Smith

2017-06-24 personnel was nice and helpful to my wife and I saw one lady employee working on the floor and then when she saw a few people standing in line, she moved to the cashier and allowed my wife and others to check out. Plenty of products inside, beautiful new building and shopping area, and other customer services available inside.

Katherine Wolinski

Everyone is really nice and its always clean. Last few times I was there they helped my friends and I with our shopping, but sometimes it seems there arent enough people on staff because the only person on floor is at the cash register and there is no one else to help out.

Claudia Staples

Ulta is tops for beauty products, advice on product selection, friendly service, and professional stylists that are trained in the latest trends.

makayla Baines

I got my hair done today it came out so beautiful and healthy . Wonderful customer service and a very professional staff overall.

brian wrestler

Incredibly helpful sales staff. Very friendly and engaging, like they were happy to be there

big toeman

Staff isnt usually helpful but its a great store with amazing selection

Leeann Zaccagnino

Great sales I also get my hair colored and cut here Emily is wonderful

Christina Collins

Great staff! They are always support helpful and have great taste!