Firestone Complete Auto Care

2412 Valley Ave, Winchester, VA 22601, USA

Address:	2412 Valley Ave, Winchester, VA 22601, USA
Phone:	+1 540-931-0490
Site:	firestonecompleteautocare.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 24

Reviews 21

Jonathan Narron

I purchased the Lifetime Alignment for my Subaru. Last summer I took a trip to OBX after having my car aligned here. The lug nuts were not properly torqued and the wheel subsequently felt like I picked up a rock at first and the following day after returning from the beach felt as if the wheel would fall off. I took it back to the shop to have it looked over for any damage, and they apologized assuring me this would be looked into and dealt with. I should have not returned to the location after such an oversight into my safety, but I had to have another alignment recently so I returned hopeful that they would get it right this time. There was around a week or more time from the time it was serviced by them and when I sold my Subaru. The new owner called asking me about the front left wheel making a clunk. I had to apologize for this as I had gone back after picking up the vehicle and testing a few of the lug nuts on each wheel myself in their parking lot. I explained the workmanship was poor at this location and to jack up the car and tighten the bolts down on all 4 wheels to be safe. The manager conveyed words of concern for this happening twice, but I wouldnt take a vehicle to this shop after this experience.

Bryant Daggit

Made an appointment days in advance for Four New tires, was sent an email letting me know they would either confirm with me or let me know if there was an issue. I received a confirmation that I was good to go for my appointment, but when I show up Im told they dont have my tires and wouldnt for Two Weeks but had another type for an Additional $200! Sounded like a money grab to me, and was pretty mad I couldnt be informed ahead of time instead I had to put off my plans for nothing. I definitely will be taking my car to Tire Outfitters from now on.

Troy Keller

I dropped my truck off the night before at 6pm they were still open for a state inspection the first thing next morning. STATE INSPECTIONS are first come first served. I called around 10 am next day still wasnt looked at! I pity the guy who walked in at at 8am for inspection. He had to wait until after all us got in the night before. Sarcasm.. They were not truthful because I was only one dropped vehicle off at 6pm for next day.(according to buy who took my keys). No advantage of dropping cars off early ! Integrity is lacking.

Brad Flynn

They left grease on my floor and door. As soon as I got on the highway my tires told me right away that they did not balance them properly. When I went back they tell me to make an appointment or get in line. My front left wheel dont even have a weight. After waiting 3 hours to get new tires and they tell me that, no Im done with them. This is the 2nd time in 2 different locations that Firestone Complete Auto Care has screwed me over and both times left grease in my truck. What is wrong with people.

Charley Johnson

Went in with road noise problem that I thought was related to new tires. Was informed that I had a bearing problem - Initially it didnt make any sense, however the staff took the time to explain and try other options with tire placement and multiple test drives to make sure that I was well informed. P.S. This posting supercedes any prior review posted by this user. Previous postings were before all options had been exhausted. Attempts have been made to correct.

Nathaniel Mullins

I went to Firestone needing an oil change and a tire rotation for my 2006 Nissan Altima SL which as around 179,000 miles on it. The guys at the shop suggested a high mileage oil and ensured that I received the proper service on my vehicle. They discovered a tag light out and made sure they came to the waiting room to inform me. Firestone is a great company and I would recommend this store to anyone within the Winchester area.

Steven Ochs

Been going here for many years. Ive tried other service centers and mechanics, and always end up returning to this Firestone. Ive found them to be very competent, friendly, knowledgeable, competitively priced, and quick. JJ is a long-time manager there. Hes a pleasure to deal with. If you have a problem, start with him. I highly recommend this service center.

Michael Musto

The service is great! I made an appointment over the phone for an oil change, and the man on the phone answered all my questions, which included looking up my Firestone account info, and current deals. I then came in, and they were polite, let me know of an issue with my car, and printed out info on a fix. The waiting area was nice and clean, too!

Colin Johnson

I am a student at Shenandoah University and know nothing about the businesses in the area so I decided to go to a brand I knew. The team in Winchester run this Firestone like a local tire and repair shop. I have all of my service done at their shop that I can. I recommend to everyone I know to go there as well as to all of you.

Addison Rogers

Wife takes her company car to Firestone Winchester for RSM and they do a phenomenal job taking care of it. At one point they caused damage to the hood and went above and beyond to ensure it was a comfortable fix for her. Which is not normal in this day/age. Highly highly recommend their service work.

Angelina Hammond

We though we might need two new tires, after speaking to the manager he inspected our tires and it turned out we didnt need new tires after all. Who does that these days! Love it when a company cares enough to not sell you something just to make the sale! Thank you Firestone!!!

Jenny Riner

When the starter on my car died, and no one local was available to help, not even my Hyundai dealership, Firestone took excellent care of me. The service was outstanding and they treat their customers with the utmost care and respect.

Juliana Vaughn

Called about an oil change. Was told it would include fluid top up. A friend who had a bad experience with them, told me to double check my truck. No, the fluids were not topped off. Will stick with Wal-Mart for my oil change.

DJ Lilly

Outstanding customer service! Very informative and helpful! Went above and beyond my expectations. Gary, JJ and Thomas are all TOP NOTCH guys you can count on! Thanks for your great work folks!

Mike Litterus

Called to make an appointment to m+b two tires. Gary had me set up with an appointment at 10 oclock and I was out the door at 11. Cant complain at all.

Geoff Holcomb

People were friendly. Got my truck new tires and aligned in a timely manner. Went over everything with me. Would recommend this place.

Darlene Eades

These guys are the most helpful and caring people, If i trust them with my baby,so can you trust them with yours. Thanks guys

Rachael Hite

Great shop, the staff goes above and beyond to help out. This is a clean and professional place to get your car serviced.

AK Dunlap

Car Tires Rotsted, Replacement of Valve Stems and Balancing completed quickly. Very Friendly and Courteous Staff

Dorothy Farley

Dont trust , they tried to tell me I needed my brakes replaced. Second opinion at another location said, no way!

Erica Lynn

Absolutely horrible service save your time and money and go somewhere else thats actually reliable