Locksmith Buckley

Reviews 3

AN

Annie LeBeouf

I called them because i was lockout of my camper. I asked them how much I should expect to be spending they said $15 for the call out and $39 for the unlocking. I expected to spend maximum $75. After waiting over and hour when they told me it was just going to be a few minutes. When he finally got here he charged me $201. It took him less than two minutes to unlock my camper. I was grateful but annoyed that I had to pay so much more then i expected to spend. The next day when I went to go use my key in the lock I found that I could not put my key INTO the lock at all. The key hole is cockeyed now. I called them at once to have them come out again to fix the problem that THEY created. I was told a supervisor would be calling me shortly and i also mentioned that I didnt expect to spend $200, when I called them out, the person that I spoke to told me to mention it to the supervisor when I spoke to them. Its now been 5 days since my lock out. I have made MANY phone calls to them and I STILL have not spoken to the supervisor and no one has come to fix my lock. The front door to my camper is still nonlockable this is NOT safe. Yesterday, during one of my many phone calls to them, i was able to talk with a lady but when i tried explaining to her what was going on she went off on me. Telling me that she does her job very well and my response was "WOW" (I didnt expect any type of response like that)and then she continued to berate me, telling me how she knows what shes doing. I again was trying to tell her that I did not realize that it was going to be so expensive ($200) for them to come out unlock my camper. I was again told a supervisor would be calling me in just a few minutes. After not hearing back from them for 3 hours I called again. This time I was told I was talking with an answering service. He told me he sent a message to the supervisor and they would call me shortly. No call back... Now its the next day, when i call the phone just rings and rings No answer. I tried calling with my number blocked and the same ladie answer right way. She put me on hold and the the phone when died. I again called back and the same thing happen. She picked up and then the phone line went died. The third time getting through i told her i was getting hung up on and she be again yelling at me to stop making things up then and i was once again put on hold. Ill give you one guess what happened next. You guessed it the phone line went died. The next time i called i asked for a manager again o was put on hold and you guessed it she hung up on me again. I tried calling once again and this time my husband was on the phone she said point blank that we would not being getting out lock fixes because of me calling her. My husband tried to let her know that our door lock is broken because of the work theyre person did and we want it fixed. She said its not going to happen. Then told us we are harassing her and not to call back. My husband asked for the main offices address to we could go in an talk with someone in charge. We reserved a bogus address from her. Surprise surprise. All i wanted was for them to fix it. No fuss no messy back and forth. Im sorry i didnt get her name she refused to give it to me. Right now our door does not lock properly thanks to them.

TR

Trent Luther

Thank you locksmith buckey! Thanks for your great service and courtesy taking care of me in a timely manner! Thank you for honest, reliable communication n services... The Best!

RO

Rosa Lopes

Excellent service !!

Other organizations