Puget Sound Plumbing and Heating
| Address: | 11803 Des Moines Memorial Dr, Burien, WA 98168, USA |
| Phone: | +1 206-938-3219 |
| Site: | pugetsoundplumbing.com |
| Rating: | 2.4 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
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Reviews 7
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Kerri Kokias
Stay away! I feel like I just invited a crook into my house. First off they charge a $99.00 discharge fee to show up. This is charged if you dont have any work done and also on top of any work you have done, as opposed to having a minimum you must pay that is applied to any work you have done. But the real doozy is that they write crazy inflated estimates that are absurd. And then you are stuck paying 3 times what you should, or paying $108 for nothing ($99 fee, plus tax.) I had a different plumber stop by to assess the problem with our leaky faucet earlier in the week. He told us to buy a new faucet rather than having him fix the existing one and he would fix the emergency shut off valve and change the faucet for $200 to $250. Unfortunately, by the time we got the faucet he was out of town on vacation and we were not comfortable with the faucet running till he got back. So that left us with Puget Sound Plumbing quoting $919.61 for the same job. Needless to say a I gave them their stupid $108 dispatch fee and sent them on their way. I feel like they could make a business out of just traveling around and collecting dispatch fees for crazy estimates and would never even have to do any plumbing. I feel totally taken advantage of and conned.
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Dana Jordan
BEWARE OF THESE PEOPLE! I recently discovered that on 1/3/17 my elderly mother in law (83) had repairs completed by this company. They repaired two shower valves and one facet that were leaking. The repairs were completed by Joshua C. and he apparently had an apprentice with him. They were there for approximately 45 minutes. The parts for the repairs cost less than $100.00 (not itemized on the bill), yet they charged $1,486.55 plus tax. I contacted them on 2/20/17 and spoke with Shawn who identified himself as the Customer Service Manager. I explained to him that surely there must be some mistake. It seems unreasonable to be charged over $1,000/hour to make a simple plumbing repair. His explanation was that they have a "book" that they use to price their services and dont charge by the hour. I asked him if he would be happy paying the prices listed in their book at over $1,000 an hour. He would not answer that question, but kept referring to his "book". Im not sure what book Shawn was referring to, but perhaps the "book" is what is wrong in this situation, or perhaps it was interpreted incorrectly by Puget Sound Plumbing.
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chuck pietzsch
Beware and stay away from this company. Plumber calls 7pm said he will snake the sink drain at my rental home but first needs $309.00 . I asked the plumber to call me back to let me know what he found. He never called back. So I called him and left a mesaage the next morning. I didnt get a call until after 730pm that night. He didnt clear the drain.. He said they would have to come back and remove some part of the drain and couple it back together. He never rescheduled this appointment and left my tennant with a clogged drain with no communication. I got a call a couple days later from their customer feedback center asking how hey did (HA HA HA what a joke ) and I explained what happened and she said she would make sure to get some one from Puget sound to follow up with me.. Still no call after 4 days. GO with another company, any other company besides this one. I ended up calling Beacon because I know they will charge me but they have excellent customer service and they follow up immediately with the customer. Stay away from Puget Sound Plumbing...
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Christy Long
I was charged $464 to replace a hose bibb that had a slow leak. I looked the part up online and the cost is less than $20. So the plumbers 15-20 minutes to unscrew and replace the part cost almost $444. Totally outrageous!! They dont charge per hour--they charge by the JOB so they can charge excessive amounts and take advantage of the customer. Before the plumber left my home I was assured that the problem was resolved. That evening (within a couple hours of the plumber leaving) the faucet started leaking again! I contacted the company the next morning and was assured that the plumber would be to my home between 2 and 4pm that day. Of course, the plumber never showed up and when I called, I was told they were "backed up" and would have to come back at another time. I will NEVER EVER use them again, nor will I ever recommend them to anyone. The company uses deceptive pricing and gouges you! My recommendation to you--call someone else!! They should have zero stars.
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timmac
We had a problem with a leaking sink faucet. Taylor Fehlen came out and looked at it and said that the leak was caused by our undermount sink coming loose from its mounting. He did not bother to look under the sink to see if the mount was indeed failing. What he thought was glue holding the sink up was actually silicone caulk. He refused to ateempt to repair the faucet because he was concerned that the sink would fall on him as he attempted the repair. I had another plumber look to give me a second opinion. The sink mount is solid. He was able to replace the leaking supply hose without a problem. I have contacted the business and they have refused to refund the $108.41 dispatch fee. While I understand that this a a fee for showing up, the fact that he misdiagnosed the problem and refused to even attempt repair based on his incorrect assumption that the sink mount was failing is troublesome to say the least. I would stay very far away from these folks.
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Adam Franks
They charged over $900 to unplug kitchen pipe to sink and garbage disposal. Absolutely outrageous! They try to sell you on the fact that they dont charge per hour, but only per job. So $350 to take a few minutes to run thing through pipe to unclog, then another $300 to unclog garbage disposal, oh and a $99 charge for a dispatch fee, then some other made-up ridiculous fees. I would never use them again, nor would I recommend them to anyone. Ive used other plumbers before, but this type of fee structure is dishonest and misleading. The operators lead you to believe that the minimum amount for having someone there is $99, but later you learn its an additional fee. I wish I could give zero stars. Never had such dishonest, deceptive pricing structure before from any contractor, plumber, repairman EVER. Stay AWAY! DON"T ever use them!!!
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Stacey Prince
My toilet was leaking into the office below. On the plus side, they came quickly for a same day repair, and repaired it quickly and effectively. On the minus side, they charged between 2-3 times what appears to be the national average for the job (charged me $600 for replacement of wax ring seal, typically a $150-200 job). I did not have time to research the cost as I was trying to get repair done between seeing back to back psychotherapy clients, and couldnt wait to get another bid as it was leaking into downstairs space. Only afterward did I find out this was highway robbery. Ive called 3 times to resolve, have only been told that because it was a singular job it cost more (?), and am still waiting to hear back from supervisor. Not OK.
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