Gerber Collision & Glass

1124 Carpenter Rd SE, Lacey, WA 98503, USA

Address:	1124 Carpenter Rd SE, Lacey, WA 98503, USA
Phone:	+1 360-455-5316
Site:	gerbercollision.com
Rating:	3.8
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 41

Reviews 18

Carrie Graul

I took my car in for an estimate because my husband had work done here and was happy with it. The guy giving me the estimate was extremely rude. I told him he could open the car and take pictures. He said he was going to anyways. Ummm...ok. I had already gotten estimates at two other places theirs came back higher with extra work than what the two other places quoted me. Thus, when he gave it back I told him that I would let them know if I wanted to schedule it. I wanted to check with my husband first. The estimater said, "No, I am going to call your insurance company." I thought this was very pushy and rude but wasnt too worried because I trusted my insurance company to listen to me. Sure enough though he did call my insurance company, without my permission, and got them to send a check. I found this out via voice message from my insurance. I was and still am furious. I hadnt even scheduled the repair. I got my insurance to cancel the check and went with Lacey Collision. I still cant believe that these folks pushed me around so much and went behind my back. Women beware! Stay away! I have my Civil Engineering degree and have been around tough talking men my whole life. This experience was just so sexist. This company should be ashamed of themselves.

jay Evans

The reason I (Mrs Evans) gave this low rating is because a customer should never have to come back to your business to find out that an item was not fixed properly the first time. When completing a job you should fix the problem correct the 1st time not the 2nd time around. Check, check and recheck your work. I can understand keeping our vehicle longer then expected but I dont understand doing crappie work. You get paid for the work and I have to come back so you can order the parts and fix the problem the proper way. Do it right the 1st time.

Anonymous User

Excellent service, excellent work. We had a snow storm last winter and the roads were iced up. After a fender bender, they towed our car. While they were moving it around their lot, they accidently dinked it again. They quickly took responsibility for the dink and fixed it at no charge. I was glad they didnt give me the run around or try to tell me that the damage was preexisting. I like a company that will admit when they made a mistake and then does what they can to fix it. In a word, integrity.

Anonymous User

They were absolutely horrible. The customer service was bad, the owner gave me the runaround and was very rude to me. It is a year later, and my car still isnt fixed. The mechanic they had on staff couldnt fix my car, so finally after calling repeatedly and being stood up for a repair appointment, they handed me off to a different shop. This shop was suppose to take care of the problem, but they havent been able to handle it either. I wouldnt recommend them to my worst enemy!

ryanclifford1213

Their attention to detail was non existant. Took my truck back 4 times for hugely obvious flaws in their work. They low balled the estimate so my truck wouldnt be totalled and I really wish they wouldnt have because now Im stuck with their cheap job. I loved this truck so much and now I hate it everytime I look at it... Edit! 2 months later Im dropping this from 2 stars to only 1. Because zero stars isnt an option. Thanks for nothing Gerber.

Anonymous User

My wife and I have been here twice now, once when her mustang got hit, and once when I hit a fence with my truck. Both times they have done an excellent job, cant even tell that either car was ever in an accident. Prices are fair, communication was great, and both times, the vehicles were done before the estimated completion date. We will definitely bring our cars here again if ever needed.

Megan Miller

Had a hit and run that required work on my tail light, quarter panel, and a paint job through my insurance. My car looks brand new! They even washed my car and did a light clean of the inside. As a very pregnant woman, it is very much appreciated. I will recommend this business to everyone! And they have a cute fat puppy in the office.

Troy Simmerson

I dropped my truck off on Wednesday morning to replace a mirror and door that had been taken off by a drunk driver. Working with them was very easy, I handed in the estimate, they ordered the parts, bada bing bada boom, three days later and I cant tell my truck was ever hit. I would definitely recommend!

Daniel S

Such friendly service! No one enjoys getting body work done to their vehicle after an accident, but they were great about keeping in touch through the process and they insured their work. The paint job was flawless, and I would highly recommend them for any body repairs.

Katti Arnold

Fairly timely, my car looks great and no problems with the staff. I interacted with several people and they were all friendly and helpful! I had $3500 worth of work done on a 2016 Honda.

Sandra Baze

Very friendly service and efficient! My car looks great! Im very impressed with this auto body repair and would use them again!

Richard Barnhill

Very attentive service. Recommended by USAA

Tiralyn Pellegrino

Fast and friendly service. I will reefer all of my friends and family to them.

Paulette Shere

They are very friendly and they do a terrific job.

Outdoor Living

Fast service, quality work and a friendly staff.

Lisa Heikes

Love these guys..fixed my car