ABRA Auto Body & Glass

Address:	3909 Pacific Hwy E, Fife, WA 98424, USA
Phone:	+1 253-922-8111
Site:	abraauto.com
Rating:	3.4
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 20

Reviews 4

Tucker Johnson

Horrible customer service, buddies with insurance. First off I was hit and not at fault. so this isnt a complaint about money. My experience started with the insurance rep meeting me, not the Abra Rep. Then I was whisked away to the side to fill out paper work while the insurance rep and Abra rep "assessed" the damage. When I went out to ask the Abra rep a question about my truck he was short and uninterested in helping. Once they completed the assessment the Abra rep slides over a piece of paper and asks me to sign. When I asked what it was he said "anything thats an "x" we are fixing anything with a number is preexisting damage". No one from Abra took the time to explain to me the repairs or the damage. They pawned it off on the insurance rep, who has an office there and clearly is buddies with these guys as he works there everyday. This felt shady and the whole thing had a get this guy in and out for as cheap as possible feeling. I was not satisfied and decided to move to a shop where customer service and not licking the boot of insurance is a priority. When I picked my truck up the receptionist didnt even acknowledge me and just stared at me while holding her phone. Another Abra rep came out and said "for the dodge?" When I said yes he just handed me the keys and didnt say anything else. This place makes it clear insurance is the customer not you! Shame to the Abra name, I took my truck to Abra in McKenna and they already have proven why they are so much better. You have options do not go here!

Birikiti Dagnew

I took my car to do body work and they did awesome job. Customer service is excellent.

Randee Metayer

So good to me every time I wreck my car. Fast and efficient.

Machelle Sapp

Great job on my car